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IF "YES," ASK: (N =121) <br /> Thinking about your last contact with the City, for each of <br /> the following characteristics, please rate the service as <br /> excellent, good, only fair, or poor.... <br /> EXC GOO FAI POO DKR <br /> 53. Courtesy and helpfulness of <br /> the receptionist? 38% 46% 8% 8% 0% <br /> 54. Ease of reaching a department <br /> staff member who could help <br /> you? 34% 50% 8% 8% 0% <br /> 55. Courtesy and helpfulness of <br /> the department staff? 31% 50% 12% 7% 0% <br /> 56. Have you used the voice mail NO 85% <br /> system to leave a message at YES /YES 12% <br /> City Hall? (IF "YES," ASK:) YES /NO 3% <br /> Did you receive a timely DON'T KNOW /REFUSED 0% <br /> response? <br /> Moving on <br /> 57. What is your principal source of information about (Circle <br /> Pines /Centerville /Lexington) City Government and its activi- <br /> ties? <br /> CITY NEWSLETTER, 16 %; CITIZEN, 26 %; QUAD, 28 %; CABLE <br /> TELEVISION, 8 %; WEBSITE, 4 %; MEETINGS, 5 %; WORD OF MOUTH, <br /> 6 %; WHITE BEAR PRESS, 2 %; HUGONIAN, 3 %; SCATTERED, 2 %. <br /> 58. During the past year, did you YES 94% <br /> receive the city's newsletter? NO 6% <br /> DON'T KNOW /REFUSED 0% <br /> IF "YES," ASK: (N =234) <br /> 59. Do you or any members of your YES 90% <br /> household regularly read it? NO 10% <br /> DON'T KNOW /REFUSED 0% <br /> 60. Does your household currently sub- YES 60% <br /> scribe to cable television? NO 40% <br /> DON'T KNOW /REFUSED 0% <br /> IF "YES," ASK: (N =150) <br /> 61. How often during the past FREQUENTLY 7% <br /> year have you watched City OCCASIONALLY 33% <br /> Council meeting telecasts on RARELY 23% <br /> Channel -- frequently, NEVER 37% <br /> occasionally, rarely or DON'T KNOW /REFUSED 0% <br /> never? <br /> 7 <br /> 104 <br />