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Contact for P Service <br /> 2007 Tri- Cities Study <br /> Yes Employee Handling <br /> 20% <br /> Excellent 55 <br /> Good 35 <br /> Only Fair 5 <br /> Poor 4 <br /> No Appropriate Response <br /> 80% Time <br /> Prompt 94 <br /> Not Prompt 5 <br /> Contact during Past <br /> Two Years 0 20 40 60 80 100 120 <br /> • Percentage <br /> Decision Resources, Ltd. <br />