Laserfiche WebLink
1. Billing Type - Monthly <br /> 2. Delivery Price Notes/Remedy <br /> a. The Recipient will compensate the Provider for services rendered in the monthly amount <br /> listed in the attached Exhibit A: Cost of Services. <br /> b. The financial terms of this order will be reviewed annually and appropriate cost adjustments <br /> made to reflect increases in labor, licensing or equipment necessary to carry out the service terms of <br /> the task order. <br /> c. Changes to the service units will incur an immediate adjustment to the delivery price. <br /> d. Equipment required for the sole use of the Recipient will be assessed as a nonrecurring <br /> charge ( "NRC ") due within 30 days of the receipt of the equipment. The NRC listed in this task order <br /> is an estimate based on current equipment and licensing costs and is subject to change. <br /> 3. Task Details /Scope of Work <br /> The Provider shall assign qualified employees to perform telephony related technical services <br /> required by the Recipient. These services include the following: <br /> a. Support of the Cisco )P telephony equipment owned by the Recipient. <br /> b. Access to the Providers Cisco IP telephony control equipment. <br /> c. Access to the Public Switched Telephone Network (PSTN) through shared voice gateway <br /> servers. <br /> 4. Assumptions and Constraints <br /> Delivery of services requires the Recipient to maintain the necessary IP transport connection between <br /> the Provider's telephony equipment and the Recipient's IP network. This includes, but is not limited <br /> to, subscribing to IP transport services through the Anoka/Zayo Fiber Network or an alternative IP <br /> network recommended and approved by the Provider. <br /> 5. Task Communications /Management/Reporting <br /> 6. Quality/Measures/Remedy <br /> Support of systems is generally within normal working hours of 8:00 a.m. until 5:00 p.m. Monday <br /> through Friday. However considerations will be made for emergency situations and system upgrades <br /> which would require off hours support. <br /> The Recipient waives and releases the Provider from any liability for personal injury or property <br /> damage as a result of any failure of the Provider's Telephony equipment, for whatever reason, <br /> including, but not limited to, software, hardware, telephone, frame relay services, or other related <br /> equipment. <br /> INFORMATION TECHNOLOGY SHARED SERVICE AGREEMENT TASK ORDER 14 -OIL Page 2 of 3 <br />