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<br />de <br /> <br />Subject: <br /> <br />Heidi Arnson [h-arnson@mtn.org] <br />Wednesday, April 23, 2003 1 :57 PM <br />Dan Tesch; Dick Swanson; Harley Wells; Mary Capra; Keith Perlich; Diane Theodorski; Mike <br />Delmont; Barb Nelson; Jim Keinath; Roark Haver; Doris Nivala; Kim Sykes; Linda Waite <br />Smith <br />Upgrade Update <br /> <br />From: <br />Sent: <br />To: <br /> <br />Hi everyone, <br /> <br />This memo really only has to do with Lino Lakes and Centerville, but I <br />thought you all might want to know. ...according to Kathi Donnelly Cohen, <br />the upgrades of Centerville and Lino Lakes is virtually done. She says <br />that activation of the digital video service will begin on May 20 and <br />22nd. Customers will get a brochure on May 9th. They'll get another <br />brochure a week before the acitivation and a call the night before. The <br />one week notice will inform customers that the services are changing and <br />the cost of those services is changing. This is not tied to the rate <br />review we are just starting. It has to do with the new digital video <br />service and the additional channels it includes. Blaine, Circle Pines, <br />Lexington, Ham Lake and Spring Lake Park have already gone through this <br />and will not see any price changes. Lino Lakes and Centerville can also <br />expect that some customers will have reception problems and will require <br />a service call from the cable company. This is all part of the upgrade <br />and getting the end user equipment up to snuff. <br /> <br />Comcast didn't expect to have this part of the upgrade done until <br />August. This is good news! Centerville and Lino Lakes can expect the <br />availability of cable modem service in about two months. <br /> <br />Heidi <br /> <br />1 <br />