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2003-02-12 CC Packet
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2003-02-12 CC Packet
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<br />- ..... .. <br /> <br />-,- , <br />~ . ~ - <br /> <br />~-' "'.,.,,-~' . .'. "' "'. ~ ~ /-, '[".,w;,~;; "'. ",0 ,:".~ c' W.,V" . ~". <br /> <br />... <br /> <br />. DO NOT sell the following tobacco products to <br />anyone under age 18: <br />· Cigarettes <br />· Smoking tobacco (Ex: pipe tobacco) <br />· Cigars <br />· Cigarette rolling papers <br />· Snuff <br />· Lighters and lighter fluids <br />· Chewing or smokeless tobacco.! <br /> <br />. Don't guess age-ask for a photo 10 from ,}.,J/ <br />anyone who appears under age 27, Asking V <br />their age is not enough-you must see an 10. <br /> <br />II Most customers will cooperate. If someone <br />complains, say "I'm sorry, all stores are <br />required to ask for 10 when selling tobacco." <br /> <br />Ii If a person can't produce an 10 or it seems <br />questionable, say, "I'm sorry, but I can't sell <br />tobacco to customers who can't prove they're <br />18. It's the law and I could be fined $1,000." <br /> <br />II If customers complain, offer to let them talk to <br />your manager but don't give in to pressure. If <br />you do, you and your store risk breaking the law. <br /> <br />II Ask your manager to post a sign that says, <br />"We check I Os on anyone who is under age <br />27 before selling tobacco products." <br /> <br /> <br />Source: Minnesota Statute 609.685 <br /> <br /> <br />. Ask for photo 10. (See enclosed Driver's <br />License Identification sheet.) Valid 10 includes: <br />· Driver's license <br />· State-issued personal identification card <br />$ US military identification <br />· US passport <br />· US immigration card (check store policy) <br /> <br />Ell Examine the 10. Be sure the photograph <br />matches the customer's appearance. <br /> <br />. If you're not convinced, ask for a second 10. <br /> <br />. Explain the minimum age law clearly and <br />politely. Emphasize the law requires you to <br />refuse the sale. <br /> <br />. If the customer persists, talk to your manager. <br />Most minors will back down at this point. <br /> <br />"""" f-; ... .... .r;~ "''t~ < ~"' 'IE M~~ .,:.co < ~ ~ ~ '"' ~ ~ _, _ "" _ ,.,. ~ <br /> <br />. If a customer refuses to show an 10: <br /> <br />-Decline the sale and say that state law <br />prohibits the sale of tobacco products to <br />anyone under 18 and that if you sell tobac- <br />co to a minor, you could be fined and even <br />lose your job. Refer to display signage to <br />help educate the customer. Be courteous. <br />-Remove the tobacco product from the <br />counter. A customer may try to grab the <br />product, leave money on the counter and <br />run out. If this happens, do not ring up the <br />sale. Notify your manager immediately for <br />further instructions. <br /> <br />it Be firm. If you have troubie finding the right <br />words, try one of these' suggestions: <br /> <br />-"No, I'm sorry, but I can't sell cigarettes to <br />you without a picture 10 to verify your age. <br />I could lose my job." <br />-"Nn I'm sorry, but I can't sell cigarettes to <br />anyone under 18-it's the law and I could <br />be fined up to $3,000." <br />-"No, I'm sorry, I can't accept any note. <br />They need to come in and buy their own <br />cigarettes." <br /> <br />. When an adult tries to purchase tobacco for <br />minors. If you suspect this is happening: <br /> <br />-Explain that you and the customer could <br />get in a lot of trouble if you make the sale. <br />-Be polite and informative. <br /> <br />II When parents send minors to purchase <br />tobacco products for them-if this happens: <br /> <br />-Explain that it's against the law for you to <br />sell tobacco products to minors. <br />-Hand the minor a tearsheet that explains <br />your store policy. <br />
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