2003-01-22 CC Packet - Laserfiche WebLink

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12. IN-YARD SERVICE. In- Yard service shall be offered to residents that have an approved Doctor's Statement of Medical Disability. In yard service must be approved by CITY. 13. STREET IIVIPROVEMENTS The CITY reserves the right to improve any street or alley which may prevent CONTRACTOR from traveEng'; accustomed route or routes for collection. No additional compensation will be rl1ade to CONTRACTOR for interference due to street conditions. 14. ADMINISTRATION. CONTRACTOR shall maintain an office equipped with telephones and staffed with sufficient personnel to handle complaints, orders for special service, and/or to receive instructions. A. The offlce shall be staffed from Monday through Friday (except holidays). B. CONTRACTOR shall maintain a written log of all complaints, the date thereof and the action taken pursuant thereto or the reason for non-action. Such log of complaints shall be made available for inspection by the CITY or an authorized representative on a monthly basis. C. CONTRACTOR shall maintain resource recovery facility, transfer stations and/or landfill receipts from trucks carrying CITY refuse exclusively. Such receipts shall be made available for inspection by the CITY or an authorized representative. D. CONTRACTOR at the best of their ability, shall keep complete and accurate records in accordance with generally accepted accounting practices and to have an annual audit by an ind'~p;~ncjent accounting fInn; and shall make available for inspection by the CIT x 01' an authorized representative. E. CONTRACTOR shall provide 30 day advanced notice to the CITY of any change of ownership of CONTRACTOR. CONTRACTOR shall also provide the CITY with an affirmative undertaking regarding this Contract by the buyer of the Company. F. CONTRACTOR shall charge an administrative fee of $10.00 for changes that occur more than once a year from one level of service to another. 15. CHARGES 9