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Bahea Manasra <br />1380 Terrace Drive, Apt 108 Roseville, MN 55113 612.404.6634 bmanasra0l@hamline.edu <br />Education and Coursework <br />University of Minnesota Minneapolis, Minnesota <br />Bachelor of Individualized Studies: <br />Arabic, Cultural Studies and Comparative Literature & Family Violence Prevention <br />Work History <br />Leasing & Member Services Coordinator <br />Minneapolis, Minnesota <br />August '16 -- Present <br />Riverton Communily Housing <br />• Lease units for five out of 6 of our locations, a total of 300 units I am responsible for filling. <br />• Co -facilitate all board meetings and help train in new executive officers <br />• Plan events with the board of directors and assist with the budget proposal for the following fiscal year <br />Mental Health Counselor <br />St. Paul, Minnesota <br />April `16 -- June '16 <br />South Metro Human Services <br />• Supervised 4-5 clients in a group home setting <br />• Administered medication, counseling services and helped coordinate care with case management <br />• Trained in crisis de escalation, DBT, CBT, informational interviewing <br />Housing Case Manager <br />Minnesota <br />Salvation Army Harbor Lights <br />• Administered client intakes for Hennepin County Residents <br />• Supervised the women's floor of the shelter making sure processes ran smoothly <br />• Coordinated with Hennepin County Government agencies about services available for our residents <br />Member Service Advisor <br />Minneapolis, <br />July '15 -- June `16 <br />Minneapolis, Minnesota <br />January '12 —July '15 <br />Recreation and Wellness Center — University of Minnesota <br />• Addressed customer needs as a front desk clerk <br />• Supervised student customer service representatives <br />• Processed monthly financial reports in accordance with our Member Services Coordinator <br />• Assisted our Member Service Manager in hiring and training in new employees <br />39 <br />