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Richfield employees and their families enjoyed a picnic last summer sponsored by the Employee Recognition and Engagement Team, made up of city staff members. structure. Their Ambassador Team is the hub and supports vaj ious sub -teams (the spokes), which they form to address !dent fied needs such as technology, customer service, and employee recognition and engagement. For example, the Technology Team is responsible for guiding the introduction of credit card machines at the front counters, as well as introducing the concept of an interdepartmental technology loan program (e.g., the Public Works Department lends its iPads to the City Clerks Office for use during elections). Richfield's most recently formed Employee Recog- nition and Engagement Team made changes to the city's years -of -service recognition program and also planned several successful employee events, including a family picnic and a holiday cookie and dessert bar. Assistant City Manager Pam Dmytrenko is a firm believer in the employee engagement aspect of the program. "We believe that participation on our J W U OC teams enhances our employees' work experience and promotes engagement within our organiza- tion' she says. o Both Richfield and Mankato have put some o` sthe Gallup advice into practice. Gallup suggests incorporating engagement into "how the work gets done." One way to do this is to put together teams of employees from different departments to work on projects together. It helps them get to know each other and provides fresh eyes to solve old problems. Think about this: If the staff in the Inspections Department is tired of dealing with the same old inspec- tion -scheduling problems, conslon r asking a team of folks from Police, Fire, and Parks & Recrea to work with them on creative new ideas. You might get some interesting and fresh approaches. i The StrengthsFinder tool Moving on to more moderate -cost options, the WORKSHOP Gallup StrengthsFinder may be a great option to help your city advance employee engagement. Their research suggests that playing to the strengths of your employees can be a powerful tool. What are your natural strengths in the workplace? Often this can be a hard question to answer for an employee. The StrengthsFinder is an online personal- MENTORSHIP ity assessment that identifies a persons top strengths. (continued on page 12) SUMMER TO-DO LIST: Visit the lakes. Chow down at the Great Minnesota Get -Together. Relax at the cabin. Let us help you plan ahead. Call today for your stress -free summer. ABDO IICK & 952.75.3026 MEYFEiS- aemCPAs.com MINNESOTACMIES I MAY/JUN 2017 1 111