2017-06-14 CC Packet - Laserfiche WebLink

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Project Introduction The City Administrator of Centerville desires to have a cohesive, high -performing team with an outstanding reputation. He would like to review the operating environment and ensure the organization is doing all it can to serve the community at a high level. Background There are several projects in the City that are beginning to take shape. The activity requires that everyone in the organization work together well and with excellent communication. Desired Outcomes 1. Clearly identified communication expectations 2. Span of control and relationship expectations with vendors and contractors 3. Clearly identified operating philosophy 4. Values statements) that captures the organizational approach to service S. Definition of what a high performing team looks like Process Steps Meeting/Review of City Administrator: A review and check-in of the City Administrator [June, 2017] with the Mayor and Council. This meeting of 60-90 minutes is intended to review expectations, performance, and align future objectives for the Administrator. The meeting will also clarify roles, responsibilities, and lines of communication. Operations workshop with staff and consulting staff: Following the review of the City Administrator, a workshop with staff will be conducted to formalize organization expectations. The workshop will be designed to get input from the entire team on operating philosophy, organization values, and customer service delivery. The questions the workshop will answer include: • "What does a High Performing Team look like in Centerville?" • "How will we know we are doing a good job?" • "What values will the organization live by?" The workshop will also examine what actions/behaviors might prevent or disrupt performance as described. Facilitation Methods Two methods of facilitation will be used during the process. Both process methods are described below. 1. The Technolofy of Partidpation (TOP®) is a constellation of life understandings and group facilitation methods for transformation at personal, leadership, organizational and community levels. it is based on natural thinking processes and has been evolving since the late 1950s, extensively tested and refined in community and organizational settings around the world. Originally known as 'ICA Methods' it has been honed since the mid 1980's into an effective group of tools and processes for working with organizations and communities known as ToP. The methods most often used in similar situations are Focused Conversation, Consensus Workshop, Action Planning, Strategic Planning and Focused Implementation. City of Centerville Proposal 51 19 Page 1