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II " - <br /> IF YES, ASK. (N-121 ) <br /> Thinking about your last contact with the City, for each of <br /> the following characteristics, please rate the service as <br /> excellent, good, only fair, or poor. . . . <br /> EXC GOO FAI POO DKR <br /> 53 . Courtesy and helpfulness of <br /> the receptionist? 38% 46% 8% 8% 0% <br /> 54 . Ease of reaching a department <br /> staff member who could help <br /> you? 34% 50% 8% 8% 0% <br /> 55. Courtesy and helpfulness of <br /> the department staff? 31 % 50% 12% 7% 0% <br /> 56 . Have you used the voice mail NO. . . . . . . . . . . . . . . . . . . .85% <br /> system to leave a message at YES/YES. . . . . . . . . . . . . . . 12% <br /> City Hall? (IF "YES, " ASK: ) YES/NO. . . . . . . . . . . . . . . . . 3% <br /> Did you receive a timely DON' T KNOW/REFUSED. . . . . 0% <br /> response? <br /> Moving on. . . . . . <br /> 57 . What is your principal source of information about (Circle <br /> Pines/Centerville/Lexington) City Government and its activi- <br /> ties? <br /> CITY NEWSLETTER, 16%; CITIZEN, 26%; QUAD, 28%; CABLE <br /> TELEVISION, 8%; WEBSITE, 4%; MEETINGS, 5%; WORD OF MOUTH, <br /> 6%; WHITE BEAR PRESS, 2%; HUGONIAN, 3%; SCATTERED, 2%. <br /> 58 . During the past year, did you YES. . . . . . . . . . . . . . . . . . .94% <br /> receive the city ' s newsletter? NO . . . . . . . . . . . . . . . . . . . . 6% <br /> DON' T KNOW/REFUSED. . . . . 0% <br /> IF "YES, " ASK: (N=234) <br /> 59 . Do you or any members of your YES. . . . . . . . . . . . . . . . . . . 90% <br /> household regularly read it? NO . . . . . . . . . . . . . . . . . . . 10% <br /> DON' T KNOW/REFUSED. . . . . 0% <br /> 60 . Does your household currently sub- YES. . . . . . . . . . . . . . . . . . . 60% <br /> scribe to cable television? NO . . . . . . . . . . . . . . . . . . .40% <br /> DON' T KNOW/REFUSED. . . . . 0% <br /> IF "YES, " ASK: (N=150) <br /> 61 . How often during the past FREQUENTLY. . . . . . . . . . . . . 7% <br /> year have you watched City OCCASIONALLY. . . . . . . . . . 33% <br /> Council meeting telecasts on RARELY. . . . . . . . . . . . . . . . 23% <br /> Channel _ -- frequently, NEVER. . . . . . . . . . . . . . . . . 37% <br /> occasionally, rarely or DON'T KNOW/REFUSED. . . . . 0% <br /> never? <br /> 7 <br /> 84 <br />