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5.2 <br />Video Programming.................................................................................................. <br />27 <br />5.3 <br />Regulation of Service Rates...................................................................................... <br />27 <br />5.4. <br />Sales Procedures....................................................................................................... <br />27 <br />5.5 <br />Subscriber Inquiry and Complaint Procedures......................................................... <br />27 <br />5.6 <br />Subscriber Contracts................................................................................................. <br />29 <br />5.7 <br />Service Credit............................................................................................................ <br />29 <br />5.8 <br />Refunds or Credits.................................................................................................... <br />29 <br />5.9 <br />Late Fees.....................................................................:............................................. <br />29 <br />5.10 <br />Notice to Subscribers................................................................................................ <br />29 <br />5.11. <br />Exclusive Contracts and Anticompetitive Acts Prohibited ....................................... <br />30 <br />5.12. <br />Office Availability and Drop Boxes......................................................................... <br />30 <br />SECTION 6. ACCESS CHANNEL(S) PROVISIONS.................................................................. <br />31 <br />6.1. <br />Public, Educational and Government Access........................................................... <br />31 <br />6.2. <br />PEG Support Obligations.......................................................................................... <br />33 <br />6.3 <br />Regional Channel 6................................................................................................... <br />35 <br />6.4 <br />Leased Access Channels........................................................................................... <br />35 <br />6.5 <br />PEG Obligations....................................................................................................... <br />35 <br />6.6 <br />Costs and Payments not Franchise Fees................................................................... <br />35 <br />SECTION 7. INSTITUTIONAL NETWORK (I -NET) PROVISIONS AND RELATED <br />COMMITMENTS............................................................................................................................36 <br />7.1. <br />Institutional Network Facilities and Capacity........................................................... <br />36 <br />7.2 <br />Dark Fiber Optic Infrastructure Requirements......................................................... <br />39 <br />7.3 <br />Grantee's Use of I -Net and DFOI Capacity.............................................................. <br />40 <br />7.4 <br />I -Net and DFOI Performance Standards................................................................... <br />41 <br />7.5 <br />Institutional Network and DFOI Security................................................................. <br />41 <br />7.6 <br />Interconnection of Institutional Networks................................................................ <br />42 <br />7.7 <br />Subscriber Network Drops to Designated Buildings ................................................ <br />43 <br />SECTION <br />8. OPERATION AND ADMINISTRATION PROVISIONS ...................................... 44 <br />8.1. <br />Administration of Franchise..................................................................................... <br />44 <br />8.2. <br />Delegated Authority.................................................................................................. 44 <br />8.3. <br />Franchise Fee............................................................................................................ 44 <br />8.4 <br />Access to Records......................................................................:.............................. 45 <br />8.5. <br />Reports and Maps to be Filed with City................................................................... 46 <br />8.6. <br />Periodic Evaluation................................................................................................... 46 <br />SECTION <br />9. GENERAL FINANCIAL AND INSURANCE PROVISIONS ............................... <br />46 <br />9.1. <br />Performance Bond.................................................................................................... <br />46 <br />9.2. <br />Letter of Credit.......................................................................................................... <br />47 <br />9.3. <br />Indemnification of City............................................................................................. <br />50 <br />9.4. <br />Insurance . ............. :.................................................................................................... <br />51 <br />SECTION <br />10. SALE, ABANDONMENT, TRANSFER AND ..................................................... <br />52 <br />REVOCATIONOF FRANCHISE.................................................................................................. <br />52 <br />10.1. <br />City's Right to Revoke.............................................................................................. <br />52 <br />10.2. <br />Procedures for Revocation........................................................................................ <br />52 <br />10.3 <br />Continuity of Service................................................................................................ <br />53 <br />