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or by any third party of personal data. <br /> <br />19. Client is responsible for all activity that occurs under Client's accounts by or on behalf of Client. Client agrees to (a) be <br />solely responsible for all Useractivity, which must be in accordance <br />with this Agreement and the CivicPlus Terms of Use; (b) be solely responsible for Client data; (c) obtain and maintain during the <br />term all necessary consents, agreements and approvals from end-users, individuals or any other third parties for all actual or <br />intended uses of information, data or other content Client will use in connection with the Services; (d) use commercially <br />reasonable efforts to prevent unauthorized access to, or use of, -in information and the Services,and notify <br />CivicPlus promptly of any known unauthorized access or use of the foregoing; and (e) use the Services only in accordance with <br />applicable laws and regulations. <br /> <br />20. The Parties shall comply with all applicable local, state, and federal laws, treaties, regulations, and conventions in <br />connection with its use and provision of any of the Services or CivicPlus Property. <br /> <br />Data Security <br /> <br />21. CivicPlus shall, at all times, comply with the terms and conditions of its Privacy Policy. CivicPlus will maintain <br />commercially reasonable administrative, physical, and technical safeguards designed to protect the security and confidentiality <br />of Client data. Except (a) in order to provide the Services; (b) to prevent or address service or technical problems in connection <br />with support matters; (c) as expressly permitted in writing by Client; or (d) in compliance with our Privacy Policy, CivicPlus will <br />not modify Client data or disclose Client data, unless specifically directed by Client or compelled by law. Notwithstanding the <br />foregoing, CivicPlus reserves the right to delete known malicious accounts without Client authorization. <br /> <br />22. Client acknowledges and agrees that CivicPlus utilizes third-party service providers to host and provide the Services and <br />store Client data and the protection of <br /> <br /> <br />23. CivicPlus may offer Client the ability to use third-party applications in combination with the Services. Any such third-party <br />application will be subject to acceptance by Client. In connection with any such third-party application agreed to by Client, Client <br />acknowledges and agrees that CivicPlus may allow the third-party providers access to Client data as required for the interoperation <br />of such third-party application with the Services. The use of a third-party application with the Services may alsorequire Client <br />to agree to a separate agreement or terms and conditions with the provider of the third-party application, which will govern <br />Client's use of such third-party application. <br /> <br />CivicPlus Support <br /> <br />24. CivicPlus will use commercially reasonable efforts to perform the Services in a manner consistent with applicable industry <br />standards, including maintaining Services availability 24 hours a day, 7 days a week. Client will have 24/7 access to the online <br />CivicPlus Help Center (civicplus.help) to review use articles, software best practices, receive maintenance release notes, aswell <br />as submit and monitor omni-channel support tickets and access solution specific support contact methods <br />(https://www.civicplus.help/hc/en-us/requests/new). <br /> <br />25. CivicPlus provides live support engineers based in the domestic United States to respond to basic questions concerning use <br />and configuration, to diagnose code-related errors, and proactively identify potential systems issues. CivicPlus support engineers <br />serve a preliminary function in the agile development process and escalate defects to software developers or architects for <br />remediation. For security purposes, CivicPlus support engineers are not permitted to modify user accounts, and permissions nor <br />distribute access outside of accounts established by means of a support interaction for testing. Client delegated Users may receive <br />tutorials and guidance on account modifications but will perform the action themselves. <br /> <br />26. CivicPlus live support engineers are available to respond to User requests between 7:00 am to 7:00 pmCST Monday through <br />Friday, excluding holidays and temporary closures for staff development, of which Client will be provided prior notice. Client is <br />responsible for providing CivicPlus with all User contact updates. After-hours support is available by toll-free phone call only. <br />4 of 7 <br /> <br /> <br />