Laserfiche WebLink
<br />January 10, 2001 <br /> <br />To: Centerville City Council <br />Centerville, MN 55038 <br /> <br />From: Don Schoenberger <br />7018 Dupre Rd. <br />Centerville, MN. 55038 <br /> <br />Ref: Complaint-Waste Management service <br /> <br />In the recent month we have experience some problems with Waste <br />Management's ability to pick up our trash. In November 2000~ twice it was <br />missed. On one occasion, one entire side of Dupre Rd. was missed. <br /> <br />With the Christmas and New Years Holidays trash pick up was on Saturday <br />the past two weeks. We share a common driveway with our neighbor~ our <br />trash barrel was at end of the driveway, 10 feet from our neighbors~ yet it was <br />missed this past Friday. I contacted Waste Management on Monday January <br />8th, requesting "missed" service. I was told it would be picked up later in the <br />day. The barrel was at the end of the driveway from 6:00 AM till 8:30PM. It <br />was not picked up. On Tuesday January 9th, I called City Hall, and advised <br />the clerk of this problem. She contacted Waste Management. I also called, <br />and once again I was told it would be picked up later in the day. It was not! <br /> <br />On Wednesday I took our trash and delivered it to Waste Management's <br />offices in Blaine. Their computer records indicate my calls and the city clerks <br />call. Yet they had no explanation as to why "missed" service had not <br />occurred. <br /> <br />I am aware there are other complaints about this company's lack of service in <br />our city. It seems to me that we citizens should at least have the option of <br />choosing between a couple of trash haulers. At present you are allowing <br />Waste Management to have a monopoly in this city. I'm not sure jfthis is the <br />cause of the poor service, but we would like the opportunity to hire another <br />trash hauler. <br />