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T-sta6{isned 1857 1880 Main Street . Centervi[[e, M'J{ 55038 (651) 429-3232 . 'Fa?( (651) 429-8629 January 20, 2000 Mr. & Mrs. Troy Greene 7354 Old Mill Road Centerville, MN 55038 Dear Mr. & Mrs. Greene: The City would like to thank you for your most recent letter regarding late fees that were charged to your utility account and payment. I have researched your concerns regarding timely processing of your payment, your account status, receipt of payment and bank deposits. Our records indicate that we received your previous payment on November 15, 1999 via United States Postal Service. The 3rd quarter billing was due on November 12,1999. Your check is dated November 8, 1999. Your check was deposited in the City's account on November 29, 1999; however, the deposit date has no bearing on when your payment was received or processed. Let me assure you that the City makes every effort, getting the mail every day and dating same, checking the drop box daily (as the due date approaches it is checked several times per day and before closing) and dating same. The City is unable to ensure the length of time for delivery of an item via United States Postal Service. The City does however; ensure timely processing of payments once received. The City provides a black drop box at the driveway entrance to City Hall and City Hall is open Monday through Friday 8:00 a.m. to 4:00 p.m. for resident convenience as an alternative to using the United States Postal Service. As stated above, your payment was received on November 15, 1999 and the due date was November 12, 1999. The City sets the late fee date 30 days from the billing date and feels that this is ample time for residents to ensure that their payments are received at City Hall by that date or the late fee is imposed. Regretfully, I am unable to waive the late fees on your account. Sincerely, ~~ Teresa D. Bender Deputy Clerk/Treasurer Cc: Jim March, City Administrator City Council