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<br />IF "YES," ASK: (N=1 21 ) <br /> <br />Thinking about your last contact with the City, for each of <br />the following characteristics, please rate the service as <br />excellent, good, only fair, or poor. ... <br /> <br />53. Courtesy and helpfulness of <br />the receptionist? <br />54. Ease of reaching a department <br />staff member who could help <br />you? <br />55. Courtesy and helpfulness of <br />the department staff? <br /> <br />56. <br /> <br />Have you used the voice mail <br />system to leave a message at <br />Ci ty Hall? (IF "YES," ASK:) <br />Did you receive a timely <br />response? <br /> <br />Moving on...... <br /> <br />EXC GOO FAI POO DKR <br /> <br />38% 46% 8% <br /> <br />8% <br /> <br />0% <br /> <br />34% 50% 8% <br /> <br />8% <br /> <br />0% <br /> <br />31% 50% 12% <br /> <br />7% <br /> <br />0% <br /> <br />NO. . . . . . . . . . . . . . . . . . . . 85% <br />YE S / YE S. . . . . . . . . . . . . . . 1 2 % <br />YE S / NO. . . . . . . . . . . . . . . . . 3 % <br />DON'T KNOW/REFUSED.....O% <br /> <br />57. What is your principal source of information about (Circle <br />Pines/Centerville/Lexington) City Government and its activi- <br />ties? <br /> <br />CITY NEWSLETTER, 16%; CITIZEN, 26%; QUAD, 28%; CABLE <br />TELEVISION, 8%; WEBSITE, 4%; MEETINGS, 5%; WORD OF MOUTH, <br />6%; WHITE BEAR PRESS, 2%; HUGONIAN, 3%; SCATTERED, 2%. <br /> <br />58. During the past year, did you <br />receive the city's newsletter? <br /> <br />IF "YES," ASK: (N=234) <br /> <br />YE S . . . . . . . . . . . . . . . . . . . 9 4 % <br /> <br />NO .................... 6 % <br />DON'T KNOW/REFUSED.....O% <br /> <br />59. Do you or any members of your YES... ..... .......... .90% <br />household regularly read it? NO ...................10% <br />DON'T KNOW/REFUSED.....O% <br /> <br />60. Does your household currently sub- yES........ .......... .60% <br />scribe to cable television? NO ................. ..40% <br />DON'T KNOW/REFUSED.. ...0% <br /> <br />IF "YES," ASK: (N= 150) <br /> <br />61 . <br /> <br />How often during the past <br />year have you watched City <br />Council meeting telecasts on <br />Channel frequently, <br />occasionally, rarely or <br />never? <br /> <br />7 <br /> <br />FREQUENTLY.............7% <br />OCCASIONALLY..........33% <br />RARELY. . . . . . . . . . . . . . . . 23% <br />NEVER. . . . . . . . . . . . . . . . . 3 7 % <br />DON'T KNOW/REFUSED.....O% <br />