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<br />5.2 Video Programming. ................................................................................................. 27 <br />5.3 Regulation of Service Rates......................................................................................27 <br /> <br />5A. Sales Procedures. ......................................................................................................27 <br />5.5 Subscriber Inquiry and Complaint Procedures. ........................................................ 27 <br />5.6 Subscriber Contracts. ................................................................................................ 29 <br /> <br />5.7 Service Credit............................................................. ............................................... 29 <br />5.8 Refunds or Credits. ................................................................................................... 29 <br /> <br />5.9 Late Fees. ..................................................................................................................29 <br />5.10 Notice to Subscribers. ............................................................................................... 29 <br />5.11. Exclusive Contracts and Anticompetitive Acts Prohibited....................................... 30 <br />5.12. Office Availability and Drop Boxes. ........................................................................ 30 <br />SECTION 6. ACCESS CHANNEL(S) PROVISIONS .................................................................. 31 <br />6.1. Public, Educational and Government Access. .......................................................... 31 <br />6.2. PEG Support Obligations..........................................................................................33 <br /> <br />6.3 Regional Channel 6. .................................................................................................. 35 <br />6A Leased Access Channels. ..........................................................................................35 <br /> <br />6.5 PEG Obligations. ...................................................................................................... 35 <br />6.6 Costs and Payments not Franchise Fees. ..................................................................35 <br />SECTION 7. INSTITUTIONAL NETWORK (I-NET) PROVISIONS AND RELATED <br /> <br />COMMITMENTS...................................................................................................................~........ 36 <br />7.1. Institutional Network Facilities and Capacity........................................................... 36 <br />7.2 Dark Fiber Optic Infrastructure Requirements. ........................................................ 39 <br />7.3 Grantee's Use ofI-Net and DFOI Capacity.............................................................. 40 <br />7A I-Net and DFOI Performance Standards. .................................................................. 41 <br />7.5 Institutional Network and DFOI Security. ................................................................41 <br />7.6 Interconnection ofInstitutional Networks. ............................................................... 42 <br />7.7 Subscriber Network Drops to Designated Buildings. ............................................... 43 <br />SECTION 8. OPERATION AND ADMINISTRATION PROVISIONS ...................................... 44 <br />8.1. Administration of Franchise. ............................................................... ..................... 44 <br />8.2. Delegated Authority. ................................................................................................. 44 <br /> <br />8.3. Franchise Fee. ...........................................................................................................44 <br />8A Access to Records. ....................................................................................................45 <br />8.5. Reports and Maps to be Filed with City. .................................................................. 46 <br /> <br />8.6. Periodic Evaluation. ..................................................................................................46 <br />SECTION 9. GENERAL FINANCIAL AND INSURANCE PROVISIONS ............................... 46 <br /> <br />9.1. Performance Bond. ...................................................................................................46 <br />9.2. Letter of Credit............................... ........................................................................... 47 <br />9.3. Indemnification of City. ............................................................................................ 50 <br /> <br />9 A. Insurance. ..... .................................. ........ ..................... .............................................. 51 <br />SECTION 10. SALE, ABANDONMENT, TRANSFER AND ..................................................... 52 <br />REVOCATION OF FRANCHISE .................................................................................................. 52 <br />10.1. City's Right to Revoke.............................................................................................. 52 <br />10.2. Procedures for Revocation. ....................................................................................... 52 <br />10.3 Continuity of Service. ............................................................................................... 53 <br /> <br />11 <br />