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<br />thirty (30) days prior to making the changes. <br /> <br />CONCLUSION <br /> <br />A T& T Broadband is very committed to a positive, clear and well understood <br />relationship with our customers. To that end we regularly communicate our policies and <br />practices. The CSA amendments and Arbitration Provisions were well communicated to <br />our customers. The Arbitration Provisions work to the benefit of the customer by <br />minimizing the time, effort and cost of dispute resolution. Such provisions are favored in <br />the law - and in any event, are over and above any and all rights of the customers vis a <br />vis the LFAs under the Franchise. AT&T Broadband's Arbitration Provisions have not <br />been found. to violate any Minnesota law or Federal law, and they violate no <br />Franchiseprovisions. <br /> <br />We appreciate the opportunity to outline our views on this subject and, as noted <br />above, we would very much welcome the opportunity to meet with you to discuss these <br />issues. <br /> <br />Sincerely, <br /> <br />12*~~ <br /> <br />cc: Tim Finnerty <br />Cor Wilson <br />...fIeidi Arnson <br />Jeff Karlson <br />Linda Magee <br />Terry O'Connell <br /> <br />10 <br />P.45 <br />