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<br />City of Centerville <br />January 14,2004 <br />Council Meeting Minutes <br /> <br />Mr. Peterson indicated the increase in his rate was 2.7%. <br /> <br />Council Member Capra said she would like to research other engineers for any big City <br />projects because she feels that the City is not requiring them to be competitive. <br /> <br />Motion bv Council Member Broussard Vickers. seconded bv Council Member Paar <br />to aoorove the rate increase for 2004 for Bonestroo. Rosene. Anderlik & Associates. <br />All in favor. Motion carried unanimouslv. <br /> <br />6. Polices and Procedures for Assessments <br /> <br />Council Member Capra explained that one resident called her because she felt as if she <br />had not been treated with respect with regard to receiving information on the final <br />assessment on Peltier Preserve. She also indicated that there is some confusion as to <br />whether there is a policy to allow partial payment on assessments. <br /> <br />Ms. Moore-Sykes indicated that Ms. Paulseth has explained that the City would just need <br />to create a new amortization schedule if a partial payment is received. <br /> <br />City Attorney Hoeft suggested the City create a policy for partial payments to eliminate <br />excess Staff time for taking frequent small payments. <br /> <br />Council Members indicated they would like the Staff to have conflict resolution and/or <br />customer service training to assist them in dealing with residents. <br /> <br />Ms. Moore-Sykes indicated she was off site at a meeting when the resident came in. <br /> <br />Council Member Capra indicated she would like to have Ms. Paulseth available when <br />Ms. Moore-Sykes is not. I <br /> <br />Ms. Moore-Sykes indicated that Staff has the unfortunate task of providing information <br />to residents that they usually do not want to hear so it is not always possible to have them <br />leave City Hall happy. She then said that she would look into customer service training <br />as a way of providing information and suggestions on how to handle difficult situations. <br /> <br />Council Member Lee suggested keeping a call log and informing Council of anything <br />that escalates over a minor issue. <br /> <br />Council Member Paar commented that no matter what is done it is not going to be good <br />enough and he agrees that residents should be treated fairly but he also believes that if <br />someone is treating Staff badly they should not expect Staff to accept that type of abuse. <br /> <br />6. Tobacco License for New CentervilIe Market <br /> <br />Abdusalam Hassen came to Council for a new tobacco license for the old Tom Thumb <br />location newly renamed CenterviIle Market. <br /> <br />Page 6 of9 <br />