2004-01-28 CC Packet - Laserfiche WebLink

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City of Centerville January 14, 2004 Council Meeting Minutes . Mr. Peterson indicated the increase in his rate was 2.7%. Council Member Capra said she would like to research other engineers for any big City projects because she feels that the City is not requiring them to be competitive. Motion bv Council Member Broussard Vickers. seconded bv Council Member Paar to approve the rate increase for 2004 for Bonestroo. Rosene. Anderlik & Associates. AIl in favor. Motion carried unanimouslv. 6. Polices and Procedures for Assessments Council Member Capra explained that one resident called her because she felt as if she had not been treated with respect with regard to receiving information on the final assessment on Peltier Preserve. She also indicated that there is some confusion as to whether there is a policy to allow partial payment on assessments. Ms. Moore-Sykes indicated that Ms. Paulseth has explained that the City would just need to create a new amortization schedule if a partial payment is received. City Attorney Hoeft suggested the City create a policy for partial payments to eliminate excess Staff time for taking frequent small payments. Council Members indicated they would like the Staff to have conflict resolution and/or customer service training to assist them in dealing with residents. Ms. Moore-Sykes indicated she was off site at a meeting when the resident came in. ~ ("- Council Member Capra indicated she ,(6sld like t8 hll.e Ms. Paulseth available when Ms. Moore-Sykes is not. Ms. Moore-Sykes indicated that Staff has the unfortunate task of providing information to residents that they usually do not want to hear so it is not always possible to have them leave City Hall happy. She then said that she would look into customer service training as a way of providing information and suggestions on how to handle difficult situations. Council Member Lee suggested keeping a call log and informing Council of anything that escalates over a minor issue. Council Member Paar commented that no matter what is done it is not going to be good enough and he agrees that residents should be treated fairly but he also believes that if someone is treating Staff badly they should not expect Staff to accept that type of abuse. 6. Tobacco License for New Centerville Market Abdusalam Hassen came to Council for a new tobacco license for the old Tom Thumb location newly renamed CenterviIle Market. Page 6 of9