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2009-07-22 CC Packet
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2009-07-22 CC Packet
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<br />D. Suspicious Account Activity or Unusual Use of Account <br /> <br />Red Flaas <br /> <br />1. Change of address for an account followed by a request to change the account holder's name; <br />2. Payments stop on an otherwise consistently up-to-date account; <br />3. Account used in a way that is not consistent with prior use (example: very high activity); <br />4. Mall sent to the account holder is repeatedly returned as undeliverable; <br />5. Notice to the Utility that a customer is not receiving mail sent by the utility; <br />6. Notice to the Utility that an account has unauthorized activity; <br />7. Breach in the utility's computer system security; and <br />8. Unauthorized access to or use of customer account information. <br /> <br />E. Alerts from Others <br /> <br />Red Flaa <br /> <br />1. Notice to the Utility from a customer, identity theft victim, law enforcement or other person that It <br />has opened or is maintaining a fraudulent account for a person engaged in Identity Theft. <br /> <br />IV. DETEcnNG RED FLAGS. <br /> <br />A. New Accounts <br /> <br />In order to detect any of the Red Flags Identified above associated with the opening of a new <br />account, Utility personnel will take the following steps to obtain and verify the identity of the person <br />opening the account: <br /> <br />Detect <br /> <br />1. Require certain identifying information such as name, date of birth, residential or business address, <br />principal place of business for an entity, driver's license or other identification; <br />2. Verify the customer's identity (for Instance, review a driver's license or other identification card); <br />3. Review documentation showing the existence of a business entity; and <br />4. Independently contact the customer. <br /> <br />B. Existing Accounts <br /> <br />In order to detect any of the Red Flags identified above for an existing account, Utility personnel <br />will take the following steps to monitor transactions with an account: <br /> <br />Detect <br /> <br />1. Verify the identification of customers if they request information (in person, via telephone, via <br />facsimile, via email); <br />2. Verify the validity of requests to change billing addresses; and <br />3. Verify changes in banking information given for billing and payment purposes. <br /> <br />4 <br />
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