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• 05/05/1999 10:15 6124829339 INFOTECH PARTNER PAGE 02 <br /> 1 <br /> so terilie <br /> InfoTech <br /> ?x�fara+tafl'en Tulutolegy 7treittr, <br /> May 3, 1999 <br /> Ms. Ry -Chel Gaustad <br /> City of Centerville <br /> 1980 Mein Street <br /> Centerville, MN 55038 <br /> Dear RyChei, <br /> Our approach to working with cities Is perhaps a little different than other <br /> vendors. Our name includes the word partners has- - ow we choose to do <br /> business. As your partner we will n the state contract <br /> when It is more cost effective. Whe / t you with options and <br /> thoroughly explain the pros and con, ,(to �' 7" /� , ed decisions. <br /> We work with a number of oth C1 � u4 b erstandlng of the <br /> budget pressures you face. I have at �� ties we currently <br /> work with. We encourage you to con it be right for you, <br /> With regard to phone support, _ we given your designated engineer's direct <br /> pager number. He will be familiar with your system and will call you within a short time. <br /> On the rare occasion that your engineer Is not available, you would call our office and <br /> another engineer will help you. We do not charge for this service. We can afford to <br /> offer this service because we drop clients who attempt to abuse it. <br /> We provide some end -user training whenever we do an Installation. As your <br /> partner we work to save your budget dollars by training your staff to do routine system <br /> work. We work with you to determine how much your staff is capable of handling. We <br /> can also provide on -site training to help users understand the peer to peer environment <br /> and how to access the Internet. These kinds of training will simply be billed at the <br /> engineer's normal hourly rate, <br /> Sin ly, <br /> Chadwick Nolan <br /> Account Rep. <br /> 3761 North Dunlap Street <br /> Arden Hille, Minnesota 65112 <br /> 961.482.9979 fax 6151 . 4$2.9939 <br /> L <br />