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• f diverse range Of corporate needs. Key to this ability is our partnership with the industry's strongest Independent dealer network. More than 380 independently -owned Steelcase dealers in the United States and Canada - -and another 305 throughout the rest of the world— support clients of all sizes and types with a consistent high level of quality service wherever they are located. Each dealership utilizes Its own sales force — supported by Steelcase sales - -to ensure that each client receives the specific services required by their unique business needs. To ensure that no matter where our clients are located they receive consistent high- levels of exemplary service, Stresses recently initiated a structured authorization program. The Steelcase Dealer Authorization Process includes standards end measures, and provides us with the structure to establish clear end consistent performance and service expectations that will lead to improved client satisfaction. Furniture Management Coalition The Steelcase Furniture Management Coalition (FMC) is a comprehensive furniture management service that provides its clients with a single pant -of- contact for the highest quality and most effective services. Steelcase FMC provides the coordination, management expertise, and measurement strategy to enable the client to focus more directly on business Issues. It helps clients by providing all the conception-to- completion services needed to manage the client's furniture assets more effectively. Services offered include: • Space planning, design, and spsciflcstlon - Product evaluation/technical support Procurement/order management • Delivery and installation • employee orientation Assetlinventory management • Warehousing and storage • Move managemenUreoonflguration Furniture remanufacturinglrefurblshing Furniture disposal • Furniture ownership options Revest Revert Is a service subsidiary of Steelcase and offers unbeatable value by providing hIghquallty, low - coat Steetoesti systems furniture. The Revest value proposition has made us the leader in the remanufactured systems furniture industry. Revert products are UL- listed and have a tan -year warranty. In addition, Reveal offers service programs that can help clients convert obsolete furniture assets Into useable fumiture or cash. Banking Program Clients can "bank" excess or obsolete furniture for credit toward Revest furniture. "Banking offers clients the opportunity to receive market value credit for their existing fumiture (deposits in their "bank account ") and reduce fumiture storage costs, Alternative Banking Program Revest works with clients to broker excess non - Steelcase systems furniture on the open market, The cash obtained can be factored and "deposited' in the client's bank account. Buyback This program enables clients to convert their excess Steelcase and non•Steeicase furniture to cash. Products are brokered at current market value. Blending Blending combines remanufactured Revest and new Steelcase furniture in a single Installation. It offers clients a more cost - effective solution, added value, and versatility. Savings allow for upgrades on key components, seating, and accessories. //O a6B4 'IAMI4,•n1 M■- n -nnri tine, rya vim to,-.,,n., +v,mun , In ,„an