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2012-03-28 CC Packet
6 Es CITY OF CENTERVILLE COUNCIL ervi[te MEETING & WORK SESSION AGENDA Established ' Wednesday, March 28, 2012 6:30 p.m. or shortly thereafter OPEN FORUM 6:30 p.m.: An opportunity for members of the public to address the City Council on items not on the current agenda. Items requiring Council action may be deferred to staff or Boards and Commissions for research and future Council Agendas if appropriate. You will be limited to two (2) minutes and we ask that you conduct yourself in a professional, courteous manner, and refrain from the use of profanity. Failure to abide by this policy may result in the loss of your privilege to speak. Persons wishing to speak will be required to complete a sign -up sheet and give it to the Mayor or a Staff person by 6:15 p.m. COUNCIL MEETING I. CALL TO ORDER 1. Roll Call II. PUBLIC HEARING(S) III. APPROVAL OF AGENDA IV. APPROVAL OF MINUTES 1. March 14, 2012 City Council Meeting Minutes (Pages 1 -3) V. CONSENT AGENDA 1. City of Centerville March 15, 2012 through March 28, 2012 Claims (Check #27131 - 271500) W/Voided Check #27137 (Pages 4 -5) 2. Centennial Lake Police Department Claims through March 22, 2012 (Check #8861 -8884) W/Voided Check #8843 (Pages 6 -7) 3. Centennial Fire District Claims through March 16, 2012 (Check #5237 -5240 Payroll & Check #5241 -5254) (Pages 9 -10) VI. AWARDS /PRESENTATIONS /APPEARANCES 1. Mr. Lee Mann, Stantec 2011 Performance Review VII. OLD BUSINESS VIII. NEW BUSINESS 1. Res. #12 -0XX - Internal Control Policy IX. ANNOUNCEMENTS/UPDATES 1. City Administrator Larson X. ADJOURNMENT WORK SESSION I. CALL TO ORDER 1. Roll Call II. ITEMS OF DISCUSSION 1. Downtown Redevelopment, Mr. Bill Beard 2. Council Goals a. Business Outreach/Retention b. Resident Services Survey 3. Property Appraisals a. Trailside Park Lakeshore Property — St. Paul Regional Water Services b. 7261 Main Street — Anoka County Highway Department c. 1798 Main Street — Anoka County Highway Department 4. Drainage Issues — Drainage Issues & Wet Rear Yards III. ADJOURNMENT * *REMINDERS ** Planning & Zoning Commission Meeting — April 3, 2012, 5:30 p.m. Council Chambers — Public Hearing, Chapter 156 Parks & Recreation Committee Meeting — April 4, 2012, 6:30 p.m. Council Chambers City Council Meeting — April 11, 2012, 6:30 p.m. Council Chambers Board of Appeal & Equalization — April 11. 2012. 6:30 p.m. Council Chambers City Council Meeting - April 25, 2012, 6:30 p.m. Council Chambers w /Council Work Session (Beard Group Update, Business Outreach/Retention & Taxpayer Services) CITY OF CENTERVILLE CITY COUNCIL MEETING March 14, 2012 6:30 p.m. Pursuant to due call and notice thereof, the City of Centerville held their regularly scheduled meeting of March 14, 2012, at City Hall, 1880 Main Street. PRESENT: Mayor Tom Wilharber 0 . Council Member Ben Fehrenbacher Council Member Steve King Council Member D. Love! Council Member Jeff Paar ABSENT: None. nn STAFF: City Administrator Dallas Larson City Attorney Kurt Glaser City Engineer Mark Statz I. CALL TO ORDER Mayor Wilharber called the meeting to order at 6:30 p.m. II. PUBLIC HEARING(S) None. III. APPROVAL OF AGENDA 1. The Mayor reviewed the Set Agenda with Council and the inclusion of replacement pages for a presented resolution and the appearance of Police Chief Coan & Captain Nelson to present the 2011 Centennial Lakes Police Department Annual Report. Motion by Council Member Love, seconded by Council Member Fehrenbacher, to approve the Agenda as presented. All in favor. Motion carried unanimously. IV. APPROVAL OF MINUTES 1. February 22, 2012 City Council Meeting Minutes Council Member Love questioned discussion regarding Council Member Fehrenbacher being appointed Chair of the Centennial Lakes Police Department Governing Board and Council Member Paar being appointed the Chair of the Centennial Fire District Steering Committee. Motion by Council Member Fehrenbacher, seconded by Council Member King, to approve the February 22, 2012 City Council Meeting Minutes as presented. All in favor. Motion carried unanimously. V. CONSENT AGENDA 1 City of Centerville City Council Meeting Minutes March 14, 2012 1. City of Centerville February 23, 2012 through March 14, 2012 Claims (Check #27101 -27130 W /Voided Check #27057) 2. Centennial Lakes Police Department Claims through March 8, 2012 (Check #8819 -8860) 3. Centennial Fire District Claims through March 2, 2012 (Check #5207 -5236) W /Check #5202- 5206 Payroll Motion by Council Member Fehrenbacher, seconded by Council Member Love, to approved the Consent Agenda as presented. All in favor. Motion carried unanimously. VI. AWARDS /PRESENTATIONS /APPEARANCES Police Chief James Coan along with Captain Nelson were present to briefly review the Centennial Lakes Police Department 2011 Annual Report. Chief Coan stated that the report addressed statistics, profiled each City, reviewed policing philosophies, staffing and the department's 2012 Management Plan. Areas of discussion ensued; statistical upswings and downturns, ticketing authority, partnerships with other law enforcement agencies (Lino Lakes Police Department/State Patrol), the IRS, FBI, immigration and CERT. Chief Coan stated that the Department constantly reviews statistical data and is proactive toward crimes that are on the upswing attempting to continue the goals of the Department. Discussion ensued regarding animal feces on trails /sidewalks and property abutting these throughout the community, owner responsibility for cleanup, potential signage, bicycle patrols and public education. Consensus of Council was that they are supportive, appreciative and proud of the services that the community has been receiving. VII. OLD BUSINESS 1. None. VIII. NEW BUSINESS 1. Res. #12 -009 — Resolution Reestablishing Precincts & Polling Places Mayor Wilharber reviewed the resolution with Council. Motion by Council Member King, seconded by Council Member Love, to approve Res. #12 -009 — Reestablishing Precincts & Polling Places within the City as presented. All in favor. Motion carried unanimously. 2. Approve Documents to be Submitted to Anoka County for Trail Project a. Supplemental Agreement #1 - $13,588.90 b. Change Order #1 — Deduct $1,585.85 c. Work Order #1 - $14,991.16 Administrator Larson briefly reviewed the agreement between Anoka County and the Contractor (Veit) stating that originally Veit submitted expenses of $43,000 that occurred due to the State shutdown; however, through lengthy negotiation the fees were decreased to $13,588.90. Engineer Statz briefly reviewed Change Order #1 with Council stating that Veit failed to comply with MNDot standards for Page 2 of 3 2 City of Centerville City Council Meeting Minutes March 14, 2012 certain concrete walkways and pedestrian curb ramping; however, these same areas passed strength testing. Engineer Statz reviewed Work Order #1. Engineer Statz stated that there remains one item and that is traffic control and it is anticipated that that will cost an additional $800 to $3,000. Council had concern regarding punch list items that the Contractor has yet to complete. Administrator Larson stated that Engineer Statz and Staff did very well negotiating these modifications. Council had concern regarding the fees that would be charged to the City for Engineer Statz's time. Engineer Statz stated that he felt he kept his costs very close to his estimate. Motion by Council Member Fehrenbacher, seconded by Council Member King, to approve the presented documents to be submitted to Anoka County. All in favor. Motion carried unanimously. IX. ANNOUNCEMENTS/UPDATES Administrator Larson reminded Council of their scheduled March 28, 2012 Work Session where they will be discussing the Downtown Redevelopment Status with the Beard Group and their goals of business outreach/retention stated Work Session at next meeting Beard Group and to continue discussions of their goals associated with business retention and resident services satisfaction surveys. Council Member King stated that the Parks & Recreation Committee discussed two submitted appraisals of surplus property from the CSAH14/Main Street project and the City's potential desire for the parcels. Council Member King stated that additional discussion would be had at their next meeting regarding these items. Council Member Fehrenbacher stated that at the last Five Cities (Centerville, Circle Pines, Columbus, Lexington and Lino Lakes) had met and discussed the grant application submittal to the Rice Creek Watershed District for the use of salt brine deicing methods for roadways, meeting bi- annually with the next meeting in August and that the City of Hugo participated in the meeting. Mayor Wilharber reported that the City is working to repair lighting issues within the downtown area. Mayor Wilharber also reported that several registration forms were available on line; Festival of the Lakes 8K Walk/Run, 10 Mile In -Line Skate Race, Kids Free ''A Mile Fun Run Parade and Garage Sale Days; the Parks & Recreation Committee seeking volunteers to provide minimal maintenance to several park entrance monument marker flowerbeds; and a Parks & Recreation Committee vacancy. X. ADJOURNMENT Motion by Council Member Love, seconded by Council Member Fehrenbacher, to adjourn the meeting of March 14, 2012 at 7:10 p.m. All in favor. Motion carried unanimously. Transcribed by Staff Member Teresa Bender, City Clerk Page 3 of 3 3 toll Y Ur 16-till tKVILLt Page 1 Check Detail - March 28, 2012 Check Check Date # Vender Name Comments Amount 3/28/2012 027131 ANOKA COUNTY HIGHWAY DEPT SPECIAL EVENT PERMIT - 2012 FETE DES LACS PARADE i Or 027131 ANOKA COUNTY HIGHWAY DEPT $50.00 3/28/2012 027132 ANOKA COUNTY PROPERTY RECORDS 23- 31 -22 -21 -0051 - 1737 MAIN ST - PROPERTY TAXES 2012 $5,010.30 3/28/2012 027132 ANOKA COUNTY PROPERTY RECORDS 24- 31 -22 -22 -0217 - TRACT C - 2012 PROPERTY TAXES $1,206.95 Check Nbr 027132 ANOKA COUNTY PROPERTY RECORDS $6.217.25 3/28/2012 027133 BERKLEY RISK ADMINSTRATORS CO. REIMBURSEMENT OF OVER PYMT - WORKER'S COMP - COMMISSON Check Nbr 027133 BERKLEY RISK ADMINSTRATORS CO, $32.2Z 3/28/2012 027134 BLAINE BROTHERS, INC. 2001 STERLING - STARTING SYSTEM - REPAIR Check Nbr 027134 BLAINE BROTHERS. INC. $829.84 3/28/2012 027135 CENTENNIAL FIRE DISTRICT FIRE FIGHTER RELIEF ASSOC. Check Nbr 027135 CENTENNIAL FIRE DISTRICT $4.004.00 3/28/2012 027136 CENTERMART FUEL Check Nbr 027136 CENTERMART $76.27 3/28/2012 027138 CENTURY LINK 651-429 -3232 PHONE SERV THRU 4 -15 -12 $119.04 3/28/2012 027138 CENTURY LINK 651- 429 -3232 - PHONE SERV. THRU 4 -15 -12 $224.68 :heck Nbr 027138 CENTURY LINK $343.72 3/28/2012 027139 CHURCH OF ST GENEVIEVE RESERVATION OF SPACE FOR PRIMARY ELECTION 8 -14 -12 $100.00 3/28/2012 027139 CHURCH OF ST GENEVIEVE RESERVATION OF SPACE FOR GENERAL ELECTION 11 -6 -12 $100.00 :heck Nbr 027139 CHURCH OF ST GENEVIEVE $200.00 3/28/2012 027140 COMCAST 2085 CEDAR ST - HIGH SPEED INTERNET, CABLE $72.78 3/28/2012 027140 COMCAST 1880 MAIN ST - HIGH SPEED INTERNET $7.50 heck Nbr 027140 COMCAST $80.28 3/28/2012 027141 DELTA DENTAL #PF99867701 - APRIL DENTAL INS $431.15 3/28/2012 027141 DELTA DENTAL COBRA PYMT - K STEPHAN $29.20 ;heck Nbr 027141 DELTA DENTAL $460.35 3/28/2012 027142 HEALTH PARTNERS APRIL 2012 - HEALTH INSURANCE ;heck Nbr 027142 HEALTH PARTNERS $4,750.00 3/28/2012 027143 MET. COUNCIL ENV. SERV. (SDS) APRIL 2012 - WATERWATER SERVICES ;h k Nbr 027143 MET, COUNCIL ENV, SERV. (SDS) $15.769.73, 3/28/2012 027144 NATIONWIDE RETIREMENT SOLUTION DEF. COMP PAY PERIOD 6 br 027144 NATIONWIDE RETIREMENT SOLUTION $160.00 3/28/2012 027145 PALZER, PAUL FUEL - REIMBURSEMENT $40.02 3/28/2012 027145 PALZER, PAUL MILEAGE REIMBURSEMENT $50.51 :heck Nbr 027145 PALZER. PAUL $90.53 3/28/2012 027146 POSTMASTER 2012 1ST QTR UTILITY BILLS $250.29 3/28/2012 027146 POSTMASTER 2012 1ST QTR UTILITY BILLS $250.30 :heck Nbr 027146 POSTMASTER $500.59 3/28/2012 027147 PRESS PUBLICATIONS CHAPTER 51 & 91 RE: STORMWATER ILLICIT DISCHARGE & :heck Nbr 027147 PRESS PUBLICATIONS $74.40 3/28/2012 027148 SUN LIFE INSURANCE COMPANY DISABILITY INS. FOR APRIL $150.06 3/28/2012 027148 SUN LIFE INSURANCE COMPANY LIFE INSURANCE FOR APRIL $50.60 heck Nbr 027148 SUN LIFE INSURANCE COMPANY $200.66 3/28/2012 027149 UNIQUE PAVING MATERIALS C/M BULK, UPM #2 WINTER - ASPHALT :heck Nbr 027149 UNIQUE PAVING MATERIALS $183.40 3/28/2012 027150 XCEL ENERGY 7098 CENTER VILLE RD - SERV THRU 3 -6 -12 $20.38 3/28/2012 027150 XCEL ENERGY 1745 MAIN ST - SERV THRU 3 -6 -12 $130.25 3/28/2012 027150 XCEL ENERGY 1682 MAIN ST - SERV THRU 3 -6 -12 $130.25 3/28/2012 027150 XCEL ENERGY 6970 LAMOTTE DR - SERV THRU 3 -6 -12 $240.20 3/28/2012 027150 XCEL ENERGY 1880 MAIN ST - SERV THRU 3-6 -12 $834.57 3/28/2012 027150 XCEL ENERGY 1880 MAIN ST - SERV THRU 3-6 -12 $428.45 3/28/2012 027150 XCEL ENERGY 7285 MAIN ST - SERV THRU 3 -6 -12 $55.31 3/28/2012 027150 XCEL ENERGY 1600 LAMOTTE DR- BALLFIELD LIGHTS - SERV THRU 3 -6 -12 $10.17 3/28/2012 027150 XCEL ENERGY 1889 CENTER ST - SEWER LIFT - SERV THRU 3 -6 -12 $18.09 3/28/2012 027150 XCEL ENERGY 7300 MILL RD - SERV THRU 3 -6 -12 $169.64 3/28/2012 027150 XCEL ENERGY 1600 LAMOTTE DR - WARMING HOUSE - SERV THRU 3 -6 -12 $23.27 3/28/2012 027150 XCEL ENERGY 1875 FOX RUN - SERV THRU 3 -6 -12 $149.75 3/28/2012 027150 XCEL ENERGY STREET LIGHTS - SERV THRU 3 -6-12 $2,437.56 3/28/2012 027150 XCEL ENERGY 1601 LAMOTTE DR - SERV THRU 3 -6 -12 $72.65 h r " r 027150 XCEL ENERGY $4.720.54 TOTAL CHECKS $38,743.76 DIDED CHECK #27137 4 CENTENNIAL LAKES POLICE DEPT Check Register - Police GL without invoice numbers Page: 1 Check Issue Dates: 3/9/2012 - 3/22/2012 Mar 22, 2012 03:09PM Report Criteria: Report type: Summary GL Check Ck No Description Check Period Issue Date Payee Amount 03/12 03/22/2012 8843 DEPUTY REGISTRAR #150 FORFEITURE VEH TRANSFERS 99 RA 20.00- V 03/12 03/22/2012 8861 ACTION FLEET, INC VEH #109 MTC 154.20 03/12 03/22/2012 8862 AMSAN , INC TOWELS/TISSUE 504.11 03/12 03/22/2012 8863 ANOKA COUNTY FEB INTERNET ACCESS 353.24 03/12 03/22/2012 8864 ASPEN MILLS, INC UNIFORMS 238.44 03/12 03/22/2012 8865 AVENET, LLC WEBSITE HOSTING /MTC /SUPPORT 12 450.00 03/12 03/22/2012 8866 BARNUM GATE SERVICES, INC GATE REPAIR 679.35 03/12 03/22/2012 8867 CENTENNIAL UTILITIES FEB UTILITIES 790.45 03/12 03/22/2012 8868 CENTURY LINK CENTERVILLE PHONE 56.06 03/12 03/22/2012 8869 CONNEXUS ENERGY ELECTRIC 2,003.22 03/12 03/22/2012 8870 DEPUTY REGISTRAR #150 FORFEITURE VEH TRANSFER 21.50 03/12 03/22/2012 8871 ANDREW DIXON DUTY BOOTS 89.99 03/12 03/22/2012 8872 E C S I, INC BLDG DOOR MTC 340.71 03/12 03/22/2012 8873 ENVENTIS TELECOM, INC PHONES & LONG DISTANCE 404.16 03/12 03/22/2012 8874 HEALTH PARTNERS APRIL HEALTH INS 7,728.70 03/12 03/22/2012 8875 HOLIDAY FLEET FEB FUEL 4,029.32 03/12 03/22/2012 8876 LEAGUE OF MN CITIES INS TRUST WORKERS COMP INS 42,265.00 03/12 03/22/2012 8877 NEAL A. NOREN BLDG MTC HOURS 225.00 03/12 03/22/2012 8878 PLEAA SPRING TRAINING NN /CL 50.00 03/12 03/22/2012 8879 PETERSON COMPANIES, INC MARCH SNOW MTC 949.17 03/12 03/22/2012 8880 PITNEY BOWES, INC POSTAGE METER RENTAL 73.77 03/12 03/22/2012 8881 POST BOARD PEACE LIC RENEWAL 4 OFFICERS 360.00 03/12 03/22/2012 8882 QUILL CORPORATION COLOR TONER/INK CARTRIDGES 953.07 03/12 03/22/2012 8883 SUN LIFE FINANCIAL APRIL LIFE /DISABILITY 96.80 03/12 03/22/2012 8884 PLEAA 2012 DUES NN /CL 60.00 Grand Totals: 62,856.26 M = Manual Check, V = Void Check 5 CENTENNIAL FIRE DISTRICT Check Register - FIRE GL Page: 1 Check Issue Dates: 3/3/2012 - 3/15/2012 Mar 16, 2012 01:38PM Report Criteria: Report type: Summary GL Check Check Vendor Description Check Period Issue Date Number Number Payee Amount 03112 03/13/2012 5241 11565 ASPEN MILLS, INC UNIFORM 74.81 03/12 03/13/2012 5242 30480 CENTENNIAL UTILITIES STATION 1 UTILITIES 486.08 03/12 03/13/2012 5243 30485 CENTER MART ANTIFREEZE 163.02 03/12 03/13/2012 5244 30490 CENTERPOINT ENERGY STATION 2 GAS 406.22 03/12 03/13/2012 5245 31008 COMCAST MAR INTERNET CENTERVILLE 188.00 03/12 03/13/2012 5246 40100 PAT DEVANEY VEH MTC REIMB 76.20 03/12 03/13/2012 5247 40150 DISCOUNT TIRE, INC TIRES GRASS 11, GRASS 31, C- 2,570.59 03/12 03/13/2012 5248 50120 EMERGENCY APPARATUS MAI ENGINE 11 MTC 534.10 03/12 03/13/2012 5249 70578 GRAINGER CLEANING SUPPLIES 27.08 03/12 03/13/2012 5250 120490 LOFFLER COMPANIES, INC COPIER MTC CONTRACT 215.83 03/12 03/13/2012 5251 130297 MARTIN - MCALLISTER CONSUL PERSONNEL TESTING 400.00 03/12 03/13/2012 5252 160050 PAETEC PHONES STATION 2 148.74 03/12 03/13/2012 5253 180600 CITY OF ROSEVILLE MAR PHONE SERVICE 839.16 03/12 03/13/2012 5254 220250 VIKING TROPHIES, INC PLAQUES 457.21 Grand Totals: 6,587.04 Check #5237 -5240 - Payroll = Manual Check, V = Void Check 6 Stantec Consulting Services Inc. 2335 Highway 36 West St. Paul MN 55113 Tel: (651) 636 -4600 Fax: (651) 636 -1311 Stantec 2011 Performance Review Client: City of Centerville. MN • Comments received from: Date: 03 -14 -2012 Review performed by: Consolidated Council and Staff OVERALL PERFORMANCE Considering Bonestroo /Stantec's overall performance in the last year, please answer the following: • What have you liked best about our service? What would you like to see us continue? Communication between engineer and staff was very good during trail project. Project was completed with minimum issues and with minor extras.. Communication between engineer and council is generally very good. Engineer is normally well prepared. • What have you not liked or least valued about our service? Issues raised at the last minute regarding the street overlay program caused the postponing of the 2012 street work. Delay was unnecessary, as there were numerous times during the planning where concerns should have been voiced. This mistake is considered serious and caused many of the following scores to be lowered. • What suggestions can you share with us to improve our service? Pay attention to the planning process. Take the initiative to speak up if something that isn't right or you do not agree with the plan. Overall, on a scale of 1 -10, how would you rate our services in 2011? 7 (A rating of 1 is low, 5 is average, and 10 is high) BONESTROO /STANTEC'S PERSONNEL On a scale of 1 -10, how would you rate Bonestroo /Stantec's staff in the following areas? Please write your choice in the space provided (A rating of 1 is low, 5 is average, and 10 is high). 7 Responds promptly to your questions 7 Provides clear, easily understandable written correspondence 7 Presents technical information at public meetings in a manner that is clear and understandable 7 Provides information in a timely manner 6 Is prepared for public meetings and presentations 6 Provides information and presentations that meet your expectations 6 Participates at staff meetings and public meetings at a level that meets your expectations 8 Understands your overall "Big Picture" vision 7 Stant& Page 2 of 2 On a scale of 1 -10, how would you rate the overall performance of your Client Service Manager? 7 (A rating of 1 is low 5 is average and 10 is excellent) BENCHMARK GRADES Please provide a benchmark score for our performance in the following areas. (A rating of 1 is low, 5 is average, and 10 is high). Additional comments may be added on reverse if desired). SCORE SERVICE COMMENTS City Engineer (development 7 reviews, council meetings, For the most part, well prepared. dealings with the public etc.) 7 Planning- comprehensive plans, AUAR's, EAW's General Engineering (feasibility 7 reports, plans and Reports, plans and specs are well done. specifications) 8 Water Storage/Towers 8 Wells /Lift Stations Water Resources, Stormwater Stormwater irrigation system was a good project. Dual 8 Review, and Wetland purpose of reusing stormwater while irrigating the ball Assistance fields. 7 Traffic/ Transportation 7 Mapping /GIS 8 Construction Services (Public) nla Construction Services (Private) 7 Billing Rates have remained steady, but time could be better managed to stay within the budget. 8 CITY OF CENTERVILLE RESOLUTION #12 -0 A RESOLUTION APPROVING INTERNAL CONTROL PROCEDURES FOR THE CITY OF CENTERVILLE WHEREAS, the City of Centerville has adopted internal control procedures to allocate duties and responsibilities to staff in order to maximize and safeguard the City's financial assets, and WHEREAS, changes in office staffing and realignment of duties in the past year were necessary due to layoffs, and WHEREAS, such changes resulted in the need to modify the internal control procedures, and WHEREAS, the proposed changes to the internal control procedures were reviewed and approved by the City's auditors. NOW THEREFORE BE IT RESOLVED BY THE CITY COUNCIL OF CENTERVILLE, ANOKA COUNTY, MINNESOTA, that the attached Internal Control Procedures dated March 28, 2012 are hereby approved. Adopted by the City Council this day of March, 2012. Tom Wilharber, Mayor ATTEST: Teresa Bender, City Clerk 9 City of Centerville Internal Control Procedures The City of Centerville seeks to balance its internal accounting control in such a way as to ensure public confidence and maintain the integrity of its financial systems and assets, without unduly inhibiting the ability to efficiently carry out its mission. The goals and objectives of the City Council are to establish an internal control system pertaining to Cash Disbursements, Cash Receipts, Payroll and Petty Cash. This system will safeguard these activities by ensuring proper management which includes disbursing, recording, reconciliation, and reporting to outside agencies while ensuring appropriate levels of fiduciary responsibility. I. Cash Disbursements Procedures 1. Setregation of Duties No financial transaction shall be handled by only one person from beginning to end. a. Payment of all claims shall be authorized by the appropriate department supervisor, the City Administrator, and the City Council. b. Checks shall be signed by the City Administrator and the Mayor. In the absence of the Mayor or Administrator, another council member shall be designated to sign checks. In the absence of both the Mayor and Administrator, two council members shall be designated to sign checks. All checks shall require two signatures with the exception of payroll checks. c. Payments shall be coded and recorded by the Account Clerk. In the absence of the Account Clerk, the Finance Director may code and record payments. d. Financial reports and bank reconciliations shall be prepared by the Finance Director and submitted to the council on a monthly basis. e. Supplies shall be ordered on a monthly basis, or sooner if needed, through the purchase order process by the City Clerk or City Administrator. Supplies for the Public Works Department may be ordered by the Public Works Director: however, purchase orders shall be issued for purchases and copies supplied to the Account Clerk. f. Supply orders shall be inventoried upon receipt by the Account Clerk. In the absence of the Account Clerk, the Finance Director or Account Clerk may inventory supply orders. Supplies for the Public Works Department shall be inventoried by a designated Public Works employee. g. Properly signed and approved checks shall be mailed by the Account Clerk or the City Clerk. Except for routine payments for utilities and similar recurring 1 10 expenses, checks shall not be distributed until the expenditures are approved by the City Council. h. The City Administrator shall open and review monthly bank statements. Transfers in and out shall be reviewed and cancelled checks shall be examined for alteration of amounts or payee. 2. Accounting Controls The following common internal controls relate to paying bills: a. All disbursements, except those from petty cash, will be made by pre - numbered checks. b. It is not permissible to draw checks payable to Cash. c. Under no circumstances will blank checks be signed in advance. d. Each vendor payment shall have proper documentation before payment is made. An invoice or request for reimbursement will detail the date of transaction, payee, amount of proposed disbursement, description of items or services purchased, expense account to be charged, and be accompanied with related source documents. The transaction shall be approved by the department supervisor who shall sign the invoice, thereby indicating his/her approval of the expense and acknowledging the items or services were delivered. The Finance Director will verify the accuracy of vendor amounts and expense account coding. e. Expenditures must be approved in advance by authorized persons. f. All signed checks will be mailed promptly by the Account Clerk or City Clerk. g. The individuals authorized to sign the checks shall review each cash disbursement for the proper approved authorization and supporting documentation of expense. h. A monthly cash disbursement journal will be prepared by the Account Clerk that details the date of the check, check number, amount of check, and description of expense account to be charged. i. Unpaid invoices shall be maintained in an unpaid invoice file by the Account Clerk. j. Purchase orders shall be pre - numbered and shall be used when authorized by the Administrator or Finance Director. k. Advance payments to employees or vendors shall be recorded as receivables 2 1 1 in the general ledger. 1. Expense reports for travel related expenses shall be submitted on a timely basis and any mileage claims shall include vehicle odometer readings or Mapquest verification. m. Checks by which claims are paid shall have printed on the reverse side, above the space for endorsement: "The undersigned payee, in endorsing this check declares that the same is received in payment of a just and correct claim against the City of Centerville, and that no part of it has heretofore been paid." n. In accordance with M.S. 471.425, subd. 2, claims of the city shall be paid within 35 days from the date of receipt, or as otherwise stipulated by the terms of a contract. Claims not paid within this time frame may be subject to penalty and interest charges assessed by the vendor, as provided for in M.S. 471.425, subd. 4. o. Disallowed claims shall be so marked and kept in a file for an appropriate time period. II. Payroll Procedures 1. Segregation of Duties Payroll checks should be written in keeping with the procedures for all other cash disbursements as noted above. Additional requirements related to the payroll function to be performed by persons who are not payroll check signers are as follows: a. The Account Clerk shall hold unclaimed paychecks. b. The Finance Director shall review the payroll register and the Account Clerk will post payroll to the general ledger. c. The Finance Director will review payroll- related tax withholding, deposits and reporting and prepare reports of same for the council. d. The Account Clerk shall prepare year -end W -2's to employees and respond to inquiries regarding the same. e. The Administrator shall review time sheets for compliance with policies and that they have been signed by the employee and approved by the employee's supervisor. The Administrator shall periodically verify that rates of pay for each employee is correct 3 12 2. Accounting Controls The following common internal controls relate to payroll: a. Time sheets are required to document employee hours, including overtime, and leave time. b. Time sheets must be signed by the employee's immediate supervisor and the City Administrator authorizing payment for work. c. Employment records will be maintained for each employee that detail wage rates, benefits, taxes withheld, and any changes in employment status. d. Payroll- related taxes, including employer share, shall be withheld and paid to the appropriate government agencies on a timely basis. e. The Finance Director will review and sign all payroll tax returns and will assure that taxes and other withholdings are paid when due. f. Written personnel policies shall dictate the accounting for vacations, holidays, sick leave and other benefits. g. A list of payroll checks written, with appropriate taxes withheld, will be maintained in a separate payroll register. III. Petty Cash Procedures 1. Segregation of Duties The petty cash fund is available to staff to make small purchases or reimbursements, in cash, for items such as stamps, office supplies, parking, etc., using the following guidelines: a. The Account Clerk shall be the custodian of the Petty Cash Fund and will be the only person to have access to the cash. b. The custodian (Account Clerk) of the Petty Cash Fund shall be responsible for reconciling the fund on a monthly basis. c. The Account Clerk will arrange for replenishment of the Petty Cash Fund. 2. Accounting Controls The following guidelines will govern the use and keeping of the Petty Cash Fund. a. The Petty Cash Fund will not exceed the amount of $200. 4 13 b. The Petty Cash Fund will be kept by the custodian in a locked box. The locked box shall be kept in a secure place. The custodian will be the only person with access to the funds. c. Payment for items costing over $25 must be made by check rather than reimbursed through petty cash. d. Withdrawals from the Petty Cash Fund will be made only by submitting receipts in which are approved by the appropriate department head. e. Supporting documentation (receipts, invoices) must be attached. f. Unannounced counts of petty cash and change will be made on occasion by the Finance Director. g. No staff member shall be allowed to cash personal checks, including pay checks, in the petty cash or change funds of the city. h. Under no circumstances shall staff members be permitted to borrow from petty cash or change funds for personal use. 111. Cash Receipts Procedures 1. Segregation of Duties No financial transaction shall be handled by only one person from beginning to end. a. The Account Clerk will be responsible for receiving all cash payments to the city, whether by mail or in person. In the absence of the Account Clerk, the City Clerk may receive cash payments. b. The Account Clerk will be responsible for depositing cash receipts, coding and recording the same in the general ledger accounts of the city. c. Financial reports and bank reconciliations shall be prepared by the Finance Director and presented to the Administrator for review. Reports shall be made to the council on a monthly basis. d. Invoices for utility billing or other city services shall be prepared by the Account Clerk or Finance Director. An accounts receivable register will be maintained by the Account Clerk. 5 14 2. Accounting Controls a. All payments to the city shall be accompanied by a pre- numbered cash receipt, stating the date of the receipt, the amount of the receipt, a description of the item or service being paid for, and a description of the revenue account the revenue should be allocated to. b. A monthly cash receipts journal will be prepared that details the date of the receipt, receipt number, amount of receipt, and description of the revenue account to be credited. c. The pre - numbered receipt shall be two -part. The first part will be given to the payer, the second part will be retained with the payment and given to the Account Clerk for recording and filing. d. All cash receipts will contain the signature, or at least the initials, of the staff member receiving the payment (typically the Account Clerk.) e. An accounting of change given for cash should be noted on the receipt. f. Cash shall be deposited in the city's bank account on a daily basis, or when the amount received exceeds $250. Under circumstances shall payments, whether by cash or other instrument, be kept longer than one week. g. Cash receipts shall be kept in a locked box in a safe, vault, or similar secure place. h. Cash receipts shall be reconciled on a daily basis by the Account Clerk. Shortages or overages shall be reported immediately to the Finance Director. i. Any necessary adjustments to utility billing accounts shall be prepared by the Account Clerk and approved by the Finance Director in advance of posting to the utility account. Adopted by the City Council of the City of Centerville this 28th day of March, 2012. Approved: Attest: Mayor Clerk 6 15 ADOPTED CITY COUNCIL GOALS AND OBJECTIVES 2012 GOAL T OBJECTIVE STEP Council Staff Consultant Other Time Frame I. Plan for Community Needs and Facilities A. Public Works Facilities. 1 1. Dispose of 20th Avenue Site. (Proceeds to pay debt on 2085 Cedar Street). xx xx - I _ B. Street Improvements 1. Update Pavement Management Plan _ xx xx _ 6/30/2012 20 year street capital improvement and maintenance plan 2. Determine streets to include in 2013 project. 6/30/2012 C. Manage Stormwater facilities _ _ _ 1. Inspect stormwater facilities and ponds. _ xx Annual 2. Identify system improvements and maintenance projects. xx xx 6/30/2012 3. Develop funding strategies for needed maintenance and improvements. xx 7/31/2012 4. Update stormwater management plan xx 6/8/2012 ca _ r II. Community Development to attract new business and tax base A. Activate Economic Development Authority (EDA) 1. Identify areas of involvement for EDA. xx xx B. Downtown Redevelopment 1. Finalize and execute developer agreement _ - xx _ xx xx Developer Complete 2. Complete Masterplan for infrastructure _ _ _ xx _ Complete a. Secure permits for project xx Developer 3. Environmental Assessment _ ; _ _ xx Complete 4. Establish TIF district for Phase 1 5. Incorporate school district concerns into redevelopment plan _ _ Developer _ 6. Secure grants for redevelopment xx Developer 7. Purchase property xx _ Developer 8. Construct Phase 1 _ Developer 9. Construct drainage ponds 1 & 2 _ 10. Construct downtown streets and utilities. ADOPTED CITY COUNCIL GOALS AND OBJECTIVES 2012 GOAL OBJECTIVE STEPI I Council Staff Consultant Other i Time Frame 11. Acquire surplus properties from Anoka County — ! xx xx Complete H ____. C. Encourage industrial development- _____ _ 1. Market Tots in conjunction with Commerce Drive (backage road). xx a. Register site in DEED "Shovel Ready" program xx xx Complete b. Market Commerce Drive sites - _ _ _ 12/31/2012 2. Redevelopment of Reel Mfg Site _ - 3. Work with Rehbein to remove dirt piles and develop land. xx roc _ _ 4. Encourage use of Twin Cities Community Capital Fund _ _ Defunct 5. Support regional cooperation in economic development a. Anoka County Communities _ b. MnPro website. + - 6. Promote Anoka County Broadband Project. Potential benefit to business /industrial properti xx - r• T D. Encourage Residential Development 1. Consider abatement subsidies to encourage development of lot inventory. 2. Work with developers to market lot inventory. - i E. Business Outreach/Retention Project 1. Prepare a business contact list with phone numbers. xx 4/1/2012 2. Prepare a list of business needs /satisfaction questions. xx xx 5/1/2012 3. Break the contact list among council members for call and follow -up. xx 7/1/2012 4. Prepare a report of results with action plan. xx xx 8/15/2012 M. Manage Revenue - Taxes and Tax Rates A. Analyze utility rates and charges- implement adjustments as needed. H _ 1. Review rates and charges for sanitary sewer and water xx _ Annual _ 2. Report to Council on recommended rate change xx 7/31/2012 3. Consider altemative method of charges (ie metered sewer charges) xx 4. Implement automated meter reading system I xx 12/1/2013 ADOPTED CITY COUNCIL GOALS AND OBJECTIVES 2012 GOAL OBJECTIVE STEP Council Staff Consultant Other Time Frame i t _ f B Analyze rates and charges for stormwater utility-plan future pond maintenance expenditures T _ 1. Develop pond maintenance plan with cost estimates by year j xx xx _ Annual 2. Adjust stormwater fees to accumulate funds for stormwater system maintenan xx _ _ xx 3. Review rates and charges 1 xx _ Annual 4. Report to Council on recommended changes. xx 7/31/2012 5. Capital improvement and maintenance plan. xx 7/31/2012 C. Explore other revenue sources _ _ 1. Consider street lighting utility xx xx - 2. Apply for grants and other sources of funds xx Ongoing 3. Encourage legislature to adopt a more balanced LGA formula xx xx _ Ongoing 4. Work with League of Cities to advocate for stormwater management xx xx Ongoing 1 D. Plan for reductions in State revenue _ 1. Review forclosures and delinquencies and report to Council. xx Ongoing co 2. Consider revenue Toss impacts and make adjustments in budget. xx 3. Identify ways to cooperate and collaborate with other government units. xx xx 4. Provide direction to administrator for 2012 labor agreements. xx - 9/1/2012 5. Concession for LaMotte Park. xx 5/1/2012 E. Plan Capital Expenditures 1. Identify capital needs for next twenty years. xx xx 7/30/2012 2. Identify revenue sources and tax impacts. xx - 3. Approve capital expenditure plan. _ - xx _ - — 4. Plan park facilities to correspond with full development of Comp Plan P & R F. Taxpayer Satisfaction /Excellent Services The Council recognizes the difficulty of reducing taxes and tax rates. However, the city can strive to provide excellent services in order to encourage a high level of satisfaction with the performance of the city and its staff. 1. Develop a means of surveying the public to identify the level of satisfaction xx xx 5/1/2012 with city services. 2. Complete the survey and tabulate results. xx xx 7/15/2012 ADOPTED CITY COUNCIL GOALS AND OBJECTIVES 2012 GOAL OBJECTIVE STEP i Council Staff, Consultant Other Time Frame 3. Formulate plan of action to address any issues identified in the survey. xx xx 9/1/2012 I I I 1 J - Iv. Maintain a safe community to attract and retain citizens and business A. Adopt emergency plan. I _ 1. Train council and staff in emergency preparedness _ — xx xx Ongoing_ 2. Support implementation of Citizen Corp Council _ Ongoing_ 3. Land Use e Training for Council and P8Z. _ — xx xx - Ongoing B. Increase community safety & awareness 1. Encourage neighborhood watch groups _ _ Ongoing 2. Encourage participation in National Ni ht Out _ _ Ongoing _ 3. Promote CERT volunteer program. �� Ongoing 4. Consider alternative communication opportunities _ _ Ongoing 5. Promote Fete des Lacs by supporting annual parade. xx xx 8/1 /2012 C. _ Implement neighborhood trails using grant funds. _ ; r' 1. Secure easements _ _ j xx Complete _ 2. Engineering for bids 1 xx Complete 3. Secure and approve bids '— xx xx xx _ Complete 4. Construct Project- dosecontract xx xx 6/30/2012 Future Issues List A. City Hall- consider addition to existing or relocation to another site This is considered a low priority by Council at this time. B. Community entry signs.(Welcome to Centerville) 1. Identify sign types and costs 2. Identify location for signs 3. Present report to Council for decision 4. Acquire lease or permit for proposed locations. ADOPTED CITY COUNCIL GOALS OBJECTIVES 2012 GOAL OBJECTIVE 1 STEPI Council Staff Consultant Other Time Frame 5. Construct signs Council feels that the design should be finalized, along with acquiring the locations C. Eagle Park Lighting D. Consider adequacy of street lighting E. Trailside park - indian burial mound. F. Develop sign replacement plan N Centerville Business Directory Accounting & Banking Greenhouses & Landscaping Services Services Glasow's Accounting Services, LLC Goetz Property Maintenance & Landscaping 7319 Old Mill Road 2030 Main Street Centerville, MN 55038 Centerville, MN 55038 Phone: 651- 653 -8089 Phone: 651 -426 -2136 Contact: Lori Glasow Fax: 651 -426 -2451 Email: Contact: Joe Accounting services for small to medium size businesses. Also, train clients with accounting procedures & H & Beauty ty operations; QuickBooks, Peachtree, etc. Prepare Financial Statements. Avon Independent Representative 1931 - 72 Street Central Bank Centerville, MN 55038 7111 - 21st Avenue North Phone: 651- 426 -1424 Centerville, MN 55038 Contact: Bonnie Volenski Phone: 651- 762 -9440 Email: Fax: 651- 762 -9441 Contact: Lisa Waldo Center Nutrition All personal and business banking needs. 1869 Main Street Checking, savings, loans, investments and Centerville, MN 55038 * *NEW mortgages. Specializing in personalized BUSINESS** attention offering all of the products, services Phone: 763 - 242 -7940 and knowledge you have come to expect from Contact: Darlene your bank. North Robin Salon A utomotive 1994 North Robin Lane Centerville, MN 55038 Phone: 651- 653 -3180 ADL, Inc. Auto Repair Contact: Rachel Hurd 7095 - 21st Avenue South Centerville, MN 55038 Paar Designs Phone: 651 -426 -8700 Hair & Nail Design Fax: 651 -426 -6775 6984 Meadow Circle Contact: Craig Centerville, MN 55038 Specialize in under car repair. Drive shafts, Phone: 612- 747 -2941 brakes, clutches, exhaust and auto repair. Contact: Gina Paar Email: Carpenter's Autobody All of the features and services of a large salon 6885 - 20th Avenue South with the personal touch and relaxing Centerville, MN 55038 atmosphere of a small home salon. Phone: 651 -426 -2901 Specializing in cutting, foiling, permanent Contact: Ken or Colleen waves, weddings & proms. My goal is to help you achieve the look you want with the help of Center Frame & Wheel Alignment my expertise. 6719 Centerville Road Centerville MN 55038 The Hair & Spa Gallery Phone: 651- 653 -9938 1855 Main Street Contact: Keith Centerville, MN 55038 Auto and truck frame straightening & wheel Phone: 651 -426 -3688 alignment services including suspension Contact: Linda (Tues., Thurs., Fridays) or Kati rebuilding. (Mon., Wed., Sat.) Also offering aluminum and general welding. Email: Full Service Hair & Nail Salon 21 Lakeside Auto & Paint 7397 Main Street Centerville, MN 55038 Health Care Services & Phone: 651 -426 -5338 Supplies Fax: 651 -426 -5338 , Contact: Hal Complete collision repair and refinishing, A Sense of Life Massage Therapy foreign and domestic. Schlavin Chiropractic 1881 Main Street Centerville, MN 55038 Churches Phone: 651- 653 -6699 Contact: Lisa Kieselhorst COTA, CMT Eagle Brook Church Offices 7015 - 20th Avenue South CenterLife Counseling, LLC Centerville, MN 55038 7039 - 20th Avenue South Phone: 651-429-9227 Centerville, MN 55038 Contact: Kan or Jerry Broker Phone: 651-288-0332 Fax: 651- 288 -0493 St. Genevieve's Church Contact: David Halper 7087 Goiffon Road Email: Centerville, MN 55038 Licensed mental health professionals Faith Formation Office providing supportive, confidential counseling Phone: 451- 426 -1818 to individuals, families and couples. Parish Office Experience working with children, teens, and Phone: 651 -429 -7937 adults on a wide variety of emotional, Fax: 651- 653 -0071 relational, and life transition issues. Contact: Father Tom Fitzgerald Email: Schlavin Chiropractics 1881 Main Street Centerville, MN 55038 Computer & Phone Services Phone: 651- 653 -6699 Fax: 651- 407 -2561 Contact: Tom design type Try Chiropractic first! creative business services since 1988 On -Site X -Ray, Certified Massage Therapist. 1652 Lakeland Circle Most insurance accepted. 100% coverage on Centerville, MN 55038 chiropractic & massage therapy for auto Phone: 651 - 407 -2618 Fax: 651- 762 -8807 injuries. Contact: Heather Wu Long Karate, LLC Email: 1853 Main Street Providing creative administrative services; Centerville, MN 55038 desktop publishing and design writing, Phone: 651-900-5913 editing, research and tape transcription. Our Contact: Matt business is dedicated to helping your business succeed. PB Xperts, Inc. 1 Insurance 1881 Prairie Drive Centerville, MN 55038 American Family Insurance Phone: 651- 777 -1401 Michael Giovinazzo Agency Contact: James or Barb 1883 Main St. Centerville Email: Centerville, MN 55038 Business Telecommunications Systems Phone: 651 -426 -1658 Installation, Maintenance, Programming Fax: 651-426-3572 Avaya/Lucent/AT &T - Licensed, Bonded, E mail: Insured. LIC. TS01316 All your insurance needs under one roof. Home, Auto, Life, Health & Business Insurance. Construction & Home Farmers Insurance Improvement Agent Jeff Paar 22 6984 Meadow Circle Accent Wood Solutions Centerville, MN 55038 7050 - 20th Avenue South Cell: 612 -799 -0958 Centerville, MN 55038 Fax: 651- 735 -0401 Phone: 651 -426 -8697 Email: Contact: Steve Saiko Full Service Insurance including; Home, Auto, Email: Life, ATVs, Motorcycles & Snowmobiles. All Home Remodeling, Additions, Basement Call for a complimentary insurance needs Finish, Garages, Doors & Windows, Custom review. I will come to you for a quote. You Cabinetry & Built -Ins, Entertainment may qualify for several discounts. Centers, Gas Fireplaces, Stone/Brick Work, Ceramic Tile, New Decks & Restorations. Farmers Insurance Agent Paul Steffel Arcade Asphalt 1737 Main Street 7055 - 21st Avenue Centerville, MN 55038 Centerville, MN 55038 Phone: 651- 762 -7801 Mailing Address: Fax: 651- 762 -7813 6433 - 20th Avenue South Email: Lino Lakes, MN 55038 Our agency specializes in Auto, Home, Life & Phone: 651 -429 -7005 Commercial. Our goal is to provide service to Contact: Matt you that exceeds your expectations. Dave Burque Contracting Smart Insurance Agency, LLC 1824 Fox Run 1871 Main Street Centerville, MN 55038 Centerville, MN 55038 Phone: 651- 653 -0724 Phone: 651 -528 -8809 Contact: Dave Agent: Phil Derksen Bobcat work, excavating and demolition. Agent: Dan Lundberg Yard preparation, hydro seeding, fill (rock, Email: black dirt, sand) snow plowing & snow Independent Insurance Agency. Friendly removal. Call for free estimates. Face -to -Face service with your own personal agent. Home, Auto, RV, Motorcycle, Door Services Company of Twin Cities Business, Life, Health & Retirement. Ask 2025 Gateway Circle, Suite #1 about our free "Risk/Needs Analysis" to better Centerville, MN 55038 protect your property, family & future! Phone: 651- 747 -4248 Contact: Dave Baker Service, Installation, Sales. Custom Manufacturing Commercial Doors, Specialty Doors & Frames, Hardware & Automatic Openers Accessory Research "Your anti - static solution" Hanzal Construction 7129 - 20th Avenue, Unit 3 7371 Old Mill Road Centerville, MN 55038 Centerville, MN 55038 Phone: 651- 426 -4450 Phone: 612- 750 -1442 Contact: Thia Contact: Jeff Hanzal Email: License #20362298 Find your solutions to control static Email: electricity. We manufacture and sell Static B A full service home improvement company Gone Glass including; basement finishing, remodeling, Cleaner. Eliminate static from glass surfaces kitchens, bathrooms, windows, siding, fences, & more. landscaping, decks, flooring & painting. Free estimates. Noble Welding & Manufacturing 7075 - 21st Avenue South Imperial Wall, Inc. Centerville, MN 55038 2025 Gateway Circle, Suite #4 Phone: 651 -426 -1511 Centerville, MN 55038 Contact: Bob Phone: 651 -429 -7885 Fax: 651 -429 -7886 Contact: Dave Wallraff Real Estate & Title 23 Email: Union Drywall Subcontractor. Types of Centerville Office Park projects include: Tenant Build -Outs, Exterior Office Condominiums Metal Stud Phone: 651- 789 -2331 Framing and EIFS. Fax: 651 -305 -1094 Contact: Paul Lake Area Utilities Email: 6995 - 20th Avenue South New Office Condos for Sale or Rent. Centerville, MN 55038 Phone: 651- 426 -4103 Edina Realty Fax: 651 -426 -8829 Lessard Team Contact: Trish or Will 6995 — 20 Avenue South Centerville, MN 55038 North Central Roofing & Construction Phone: 651 -653 -4127 1828 Houle Circle Fax: 651 -426 -8829 Centerville, MN 55038 Contact: Trish or Will Phone: 51-407 -9624 Email: Fax: 651- 407 -9625 Contact: Ken Hawkins Sedona Townhomes, LLC Specializing in all your re- roofing needs. 7029 — 20 Avenue South Other services include remodels, basements, Centerville, MN 55038 additions, windows, siding & doors - All your Phone: 651- 789 -2336 construction needs! Fax: 651- 762 -5604 Contact: Paul Northern Forest Products Email: 2050 Main Street Centerville, MN 55038 Twin Cities Real Estate Phone: 651 -429 -9990 7029 — 20 Avenue South Contact: Paul McDowell Centerville, MN 55038 Your best choice for hardwoods & easy Phone: 651- 207 -5577 solutions. Fax: 651- 305 -1094 Email: North Metro Millwork Broker /Owner Jason Montgomery 2025 Gateway Circle, Suite #3 Licensed Broker in MN & WI Centerville, MN 55038 F ax: 6 5 1- 76 - 014 Fax: Retail & Services ax: 61- 762 -013 Contact: Mark Anderson Email: All Around Rental Specialize in custom millwork, hardwood 7129 — 20 Avenue North flooring, interior doors & custom cabinets. Centerville, MN 55038 Phone: 651 -426 -3806 Precision Fire Sprinkler, Inc. Contact: John 1 859 — 73 Street Your local source for Lawn & garden Centerville, MN 55038 equipment, as well as inflatables, party tents, Phone: 651- 704 -9200 tables & chairs. We Fax: 651- 704 -9292 also have campers! We'll drop off, pick up Contact: Kathy Peil and even do the job for you. Email: Centerville Floral & Gifts Rivard Electric Company, Inc. 1865 Main Street 7087 Progress Road Centerville, MN 55038 Centerville, MN 55038 Phone: 651- 653 -9399 Phone: 651- 426 -2444 Fax: 651- 653 -8532 Fax: 651 -426 -6153 Owner: Debra VanRuden Contact: Don Rivard Full service florist, providing fresh & silk Electrical Contracting. arrangements. Specializing in funeral & wedding arrangements. Offering plants, RB Cabinetry gifts, antiques, collectibles and locally made 1610 Peltier Lake Drive crafts. 24 Centerville, MN 55038 Phone: 651- 746 -9554 Comfort Plus Heating & Cooling Contact: Ron Barett 7050 - 20th Avenue South Commercial & Residential Custom Centerville, MN 55038 Woodworking. Phone: 651 - 426 -4233 Contact: Steve Day Care Hours: 8 a.m. to 5 p.m. .v , Emergency Phone: 612- 650 -6152 Comfort With Confidence. Apple Academy of Centerville 1845 Main Street Creative Memories Centerville, MN 55038 Irene McBride, Unit Leader Phone: 651- 762 -8911 1759 Peltier Lake Drive Contact: Renee Centerville, MN 55038 Open 6 a.m. to 6 p.m. Phone: 651- 429 -1553 Ages: 6 Weeks to 12 years Email: A Place for Fun, Friends & Learning! Business Opportunities, Scrapbook Supplies, Workshops & Classes. Creative Kids Academy of Centerville 1980 Center Street MJ The Critter Sitter Pet Sitting Centerville, MN 55038 Dog Walking Service Phone: 651- 429 -4097 Centerville, MN 55038 Contact: Mikey or Rajiv Phone: 612- 807 -7850 Open Monday — Friday 5:30 a.m. - 6:00 p.m. Contact: Mary Jo Ages: 6 Weeks to 12 years Email: Breakfast, transportation to local schools & Call for a free consultation. school -age curriculum. Experienced and nurturing staff. Michele's Paw Spa 1855 Main Street Exercise & Fitness Centerville, MN 550038 Phone: 651- 407 -7090 Contact: Michele 180` Kettlebell Gym Grooming services for all breeds of dogs! "Revolutionizing Fitness" 6845 - 20th Avenue South Premier Designs Jewelry Centerville, MN 55038 7389 Old Mill Road Phone: 651 -230 -9340 Centerville, MN 55038 Contact: Jodi Molitor Phone: 651- 784 -3785 Contact: Melissa Jaques Laurie's School of Dance Email: 1851 Main Street Learn how you can earn 30% or more Centerville, MN 55038 in FREE high fashion jewelry! Phone: 651 -426 -7688 Fax: 651- 770 -1159 Usbome Books Contact: Laurie 1662 Lakeland Circle Dance studio offering tap, jazz, and ballet. All Centerville, MN 55038 Ages Welcome. Phone: 651- 762 -7792 Contact: Kim Email: Restaurants, Fast Food & Usborne Books are world- renowned children's Convenience Stores books now available locally. Purchase directly or through book fairs, fundraisers, and home shows. Enrich the life of a child with a good Asian To Go book. 1857 Main Street Centerville, MN 55038 Phone: 651 -407 -6288 or 651- 407 -6289 Senior Housing Contact: Dat Son Taste of Asia — a phone call away! Chauncey Barett Gardens Carbone's Pizza 7022 & 7026 Centerville Road 25 1861 Main Street Centerville, MN 55038 Centerville, MN 55038 Manager: JoAnn Nelson Phone: 651- 653 -7755 Cell: 763 -568 -6904 Owner: Bill 651- 343 -1853 Office: 651 -429 -8996 Fax: 651 -653 -6587 Email: Center Mart Chauncey Barett Gardens is owned and 1801 Main Street operated by the Anoka County Rousing & Centerville, MN 55038 Redevelopment Phone: 651- 426 -3460 Authority. These apartments are designated Contact: Kevin Buechler or Terry Johnson for adults age 55 and over. Convenience Store, Gasoline & Bait Corner Express Service Organizations 1990 Main Street Centerville, MN 55038 Centerville Lions Club Phone: 651- 426 -6608 7155 Brian Drive Contact: Todd Steffen Centerville, MN 55038 Convenience Store, Gasoline, Touchless Car Phone: 612- 221 -9122 Wash & Self Service Car Wash Bays. Contact: Greg Kieselhorst Email Kelly's Korner Volunteer Lions Club giving back to the 7098 Centerville Road Community. Meetings are held on the 4 Centerville, MN 55038 Thursday of each Month at 7:00 p.m. at Phone: 651 -493 -6626 Chauncey Barett Gardens. Contact: Jeff or Victoria Come for the Food, Stay for the Fun! Liquor Barrel 1875 Main Street Centerville, MN 55038 Phone: 651- 762 -0800 Contact: Lisa or Mike Off Sale Liquor. Platinum Liquor 7093 - 20 Avenue South Centerville, MN 55038 Phone: 651 -429 -1544 Contact: Richard or Nancy Off Sale Liquor. Trio Inn 7082 Centerville Road Centerville, MN 55038 Phone: 651 -426 -2956 Contact: Paul or Judy Montain On & Off Sale Liquor. Vincenzo Catering 7087 Centerville Road Centerville, MN 55038 Phone: 651 -426 -1300 Contact: Tracie Let us do the cooking for you! Everything fresh & homemade. Cake expert on staff. Always competitive prices. Wiseauvs Pizza & Pub 7095 - 20th Avenue South Centerville, MN 55038 26 1. BREVILLE Page 1 of 5 Sample - BREVILLE Survey Instrument 11 Which of the following industry categories best describes your business? (choose one answer) OAgriculture Production O Mining 0 Construction O Manufacturing O Transportation and Public Utilities 0 Wholesale trade Cm Finance, Insurance, and Real Estate 0 Retail trade C Lodging 0 Tourism /recreational services (i.e. golf, boating, bicycle rental, theatre, etc.) O Other Services 0 Food & beverage 0 Education O Mail order / Internet Sales C> Government (not including education) O Other: Section 3 - Labor Force ..Part a - Employee counts 6 to 11 to 16 to 21 to 26 to 1 51 or 1 to 5 10 15 20 25 50 more 27. Currently - How many full time workers (including yourself) are employed by 0 0 0,0 0 0 0 you at this location? 28. Currently, How many part-time workers are employed by you at this location? 0 O O O 0 0 0 29. Currently, How many seasonal workers are employed by you at this location? O O U O 0 0 0 30. Currently, How many 'Temp agency employees' are employed b ou at 0 by U 0 0 O 0 0 0 this location? 31. Three Years ago, how many Full -time workers (including yourself) were 0 0 0 0 0 0 0 employed by you at this location? 32. Three Years ago, how many part-time workers were employed by you at this O O 0 0 O 0 0 location? II w 11 1111 I I http: / /www. extension .umn.edu /businessretention/to28 it /Partial %20surveys %20and %20se... 1/23/2012 1. BREVILLE Page 2 of 5 33. Three Years ago, how many seasonal workers were employed by you at this 0 0 0 0 0 0 0 location? 34. Three Years ago, how many 'temp agency employees' were employed by 0 0 0 0 0 0 0 you at this location? ..Part b - Labor changes 35. If the number of employees changed from three years ago, please identify up to 3 reasons for the employment change. (Select UP TO THREE reasons) (Select three.) ❑ Technological changes ❑Changes in Management EGrowth or lack of demand ❑ Changes in profits ❑ Business did not exist 3 years ago ❑ Improved or decreased efficiency ❑ Government regulation ❑ Increased competition ❑ Renovation or expansion ❑ New products or services ❑ Entered new markets ❑ Change in subcontracting ❑ Corporate decision or policies ❑ Other: 36. If you reported any employees as seasonal in the previous question, when is your busy season? (Circle UP TO TWO seasons) (Select two.) ❑ Spring ❑ Summer ❑ Fall ❑ Winter ❑ Varies ❑ Not Applicable ..Part c - What is the average hourly starting wage paid to employees in each category? (If you do not have employees in that category, write Not Applicable or NA) Less $5.00 $10.01 $15.01 More than to to to than $5.00 $10.00 $15.00 $20.00 $20.01 per per per per per hour hour hour hour hour N /A: 11 I( I http: / /www. extension. umn. edu /businessretention/tonikit/ Partial %20surveys %20and %20se... 1/23/2012 1. 13KEV1LLE Page 3 of 5 37. Unskilled labor (ex: waiters, janitorial, hotel maids, unskilled manufacturing C O > (� labor, etc) • 38. Precision production /specialty skills 0 9 _ Q 0 39. Clerical / Secretarial 0 0 t _ ; 0 0 40. Sales 0 (-) 0 0 0 41. Engineers c;, Q t; 0 42. Professional management 0 0 C O 0 43. Information Technology Q 0 0 0 0 _ 44. Temporary/contract employees 0 0 0 0 45. Youth employees 0 0 0 0: 0 C? . 46. Other 0 Q C ..Part d - Does your company have problems recruiting employees in the following categories? (ONE answer per line) Not Yes No Unsure Applicable 47. Unskilled Labor 0 1 0 0 48. Precision production /specialty skills C; 0 0 0 49. Clerical / Secretarial " 0 0 0 50. Sales • 0 0 0 51. Engineers 9. 0 52. Professional / management 0 O 0 0 53. Information Technology 9 0 0 0 54. Temporary/contract employees 0 0 " 0 55. Youth employees 1 0 0 0 0 ..Part e - Follow up question from 'Part d' 56. If you answered "yes" for any category in the previous section, identify up to 3 of the most important reasons for your recruiting problem. (Select UP TO THREE.) (Select three.) 9 Poor work attitudes ❑ Inadequate labor skills ❑ High cost of training employees ❑ High wage rate for labor ❑ Competition for employees ❑Workers will not migrate into the area ['Workers cannot pass screening (drug, criminal, etc) http: / /www. extension. umn. edu /businessretention/tonikit !Partial %20surveys %20and %20se... 1/23/2012 30 1. 13KEVILLLL Page 4 of 5 ❑ Lack of child care facilities ❑ Other: ..Part f - Which of the following benefits are available to your full -time employees? Yes No 57. Health Insurance �J C 58. Life Insurance 0 0 59. Disability Insurance 0 0 60. Paid vacation time 0 61. Paid holidays 0 O 62. Paid sick leave 0 C 63. Bonus 64. Profit sharing C? 0 65. Stock options of company 66. Tuition reimbursement ; 67. Non- credit training / Professional O development 68. Retirement / 401 K contribution 69. Uniforms / uniform allowance r i - 70. Child care / dependent benefits 0 71. Employee discounts on merchandise 0 172. Company car (� 0 ..Part h - Recruiting 77 What resources are you currently using to locate new employees? (Select ALL that apply) (Select all that apply.) ❑Ad in metro / state -wide papers ❑ Ad in local community papers ❑ Placement office of four -year, community and / or technical colleges ❑ Private search businesses ❑ Referrals from existing employees ❑ Professional associations ❑ Minnesota Workforce Center ❑Temporary agency / staffing service business ❑ Hire our own apprentices ❑ Promote from within Hire people who were initially temporary employees http: / /www. extension. umn .edulbusinessretention /tonikit/ Partial %20surveys %20and %20se... 1/23/2012 31 1. BREVILLE Page 5 of 5 ❑ Job Fair ❑ Internet / world wide web ❑ Union ❑ Sign in the window ❑ Walk -in ❑ Word of mouth ❑ Other ..Part i - What do you expect to happen to the number of employees you have in each of the following categories over the next three years? Stay Increase the Decrease Not substantially Increase same Decrease subs tantially Applicable 78.Unskilled labor 0 0 0 0 0 0 79.Precision production / 0 0 specialty skills 80.Clerical / secretarial 0 0 0 O 0 0 81.Sales 0 0 O 0 i O O 82.Engineers 0 0 0 0 0 0 83.Professional / management C G 84.Information 0 O O 0 1 O O technology 85.Temporary / contract employees C ' C' 0 0 0 O 86.Youth Employees 0 0 0 I 0 0 0 87.Other employees C O O 0 1 0 f O . .Part j - Please rate your employees with respect to the following: Above Below Excellent Average Average Average Poor 88. Attitude toward work 0 0 ! 0 0 0 89. Level of productivity 0 0 0 0 0 http: / /www. extension .umn.edu /businessretention/to32 itJ Partial %20surveys %20and %20se... 1/23/2012 Decision Resources Ltd. 2007 City of Centerville Residential Survey Volume One: Frequencies, Analysis and Graphics Decision Resources, Ltd. April 2008 3128 Dean Court • Minneapolis, Minnesota 55416 • (6) 2) 9200337 • Fax (612)929.6 166 33 Survey Overview D ecision Resources, Ltd., is pleased to present the results of this study to the City of Centerville. This section provides a brief introduction to the specifications of the survey and a guide to the organization of the written analysis. While the most statistically sound procedures have been used to collect and analyze the information presented herein, it must always be kept in mind that surveys are not predictions. They are designed to measure public opinion within identifiable limits of accuracy at specific points in time. This survey is in no way a prediction of opinions, perceptions, or actions at any future point in time. After all, in public policy analysis, the major task is to impact these revealed opinions in a constructive fashion. The Principal Investigator for this study was Dr. William D. Morris; the Project Director overseeing all phases of the research and analysis was Mr. Peter Leatherman. Research Design This study contains the results of a telephone survey of 250 randomly selected residents of the City of Centerville. Survey responses were gathered by professional interviewers across the community between November 19t and December 18 2007. The average interview took 22 minutes. All respondents interviewed in this study were part of a randomly generated sample of the City of Centerville. In general, random samples such as this yield results projectable to their respective universe within 6.0 percent in 95 out of 100 cases. Interviews were conducted by Decision Resources, Ltd., trained personnel from telephone banks in St. Paul, Minnesota. Approximately twenty percent of all interviews were independently validated for procedure and content by a Decision Resources, Ltd., supervisor. Completed interviews were edited and coded at the company's headquarters in Minneapolis, Minnesota. Statistical analysis and cross - tabulations were produced by the company's CfMC Mentor Analysis System and SPSS 15.0 FOR WINDOWS. 34 Organization of the Study The results of this study are presented in the following order: The Analysis consists of a written report of the major findings. The results contained herein were also presented verbally to the client. The Questionnaire reproduces the survey instrument as it was used in the interviewing process. This section also includes a response frequency distribution for each question. Any further questions the reader may have about this study which are not answered in this report should be directed to either Dr. Morris or Mr. Leatherman. 2 35 TABLE OF CONTENTS I Chapter One: Residential Demographics 6 Residential Demographics 7 Residential Longevity 7 Household Composition 8 Home Ownership 9 Annual Household Income 9 Gender 10 Summary and Conclusions 10 Chapter Two: Quality of Life Issues 11 Quality of Life Issues 12 Like Most 12 Most Serious Issue 12 Fixed or Improved for the Future 13 Quality of Life 14 Community Identity 15 Appearance of Neighborhood 16 Right Direction 16 Summary and Conclusions 17 Chapter Three: City Taxes and City Services 18 City Taxes and City Services 19 City Service Ratings 19 General Value of Services 26 Services in Comparison to Neighboring Communities 27 Summary and Conclusions 27 Chapter Four: Public Safety 29 Public Safety 30 Areas Not Felt to be Safe 30 Amount of Police Patrolling 31 Amount of Traffic Enforcement 32 Traffic Speeding 32 Residential Services 33 Community Outreach 34 Crime - Related Services 35 Greatest Concem 36 Summary and Conclusions 37 Chapter Five: Parks and Recreation 39 Parks and Recreation 40 Use of Park System 40 Meet Needs of Household 42 Summary and Conclusions 43 3 36 Chapter Six: City Government 44 City Government 45 Empowerment 45 Knowledge of Mayor and City Council 45 Mayor and City Council Ratings 46 Contact with City Staff 48 Staff Ratings 49 Contact with City Hall 50 Use of Voice Mail System 52 Summary and Conclusions 53 Chapter Seven: Communications 54 Communications 55 Principal Source of Information 55 City Newsletter 56 Cable Television 57 Internet Access 58 Summary and Conclusions 60 Chapter Eight: Concluding Thoughts 62 Concluding Thoughts 63 4 37 • FOG' +, - r q. r s h+ . ' rta * : gyp, ,• +N • t ,e'+�j� ::1, r ro.. c E •r 1,,J ( tit "'ti 4 •3 � 1 1� V . - • "� c t x +; ty 34- + 3','..t,..-:' " ��• . `. v i � _ r. E 4. t ". v k ; , +t. t �' +.. •5^. h " p ..,t _ " • t .4„• �, . , t v fig " -'H K .; r,A. 1 fi .L.',1/4,1-• - �,s �fx' J 1 , i b, .. ,I,r . •, '{" ' + ma ,.4 - L i 11 �� �°�0. � "'i' ` - 7 ' .' i 'x r� J., { fit .. 1.. i +,.� R ' . - a', cr + • ''4 •L VI DU co cn • 1 • � o UV) (:) P4 ,7 « , ' u & -• ® \\ « & / . 2 a / ; y \j > \ � > \\ ~ ' » 2 ® �: X4t. "4 ' Z zy \q4 . •' . \ ` � /� z -/ \/ . e 2 \\ . � m . , :�� � w /,« «\_ 4 - \ .. K Aprt ...J,.4.- 7 ..-.2 �\ ch / co \ / \ / } \ \\ ( +s: .a. \ ��� \�t� & \ , ` / ott } -..t . a *« w, »; ® ?® \c ft2 _ 1m1, /' \ / . \ \� . \ ~ . : \ ' } \ ! - � : \ »\ 2: a ' t. {T A. , :» 1 it '? P F .. • j1 Y _ trk .lwf .aft t OM> 4 4111 t Residents of the City of Centerville were asked a series of questions about their demographic backgrounds. These questions were asked for two reasons: first, to validate this sample against the 2002 U.S. Census findings; and, second, to track any differences between subgroups and the rest of the population. There were no statistically significant differences between the findings of this survey and the census data. And, throughout the course of this study, subgroup differences will be discussed. Residential Longevity City residents were asked: Approximately how many years have you lived in Centerville? The typical adult resident has lived in Centerville for 9.9 years: LESS THAN TWO YEARS 3% TWO TO FIVE YEARS 19% SIX TO TEN YEARS .. 29% ELEVEN TO TWENTY YEARS 26% TWENTY -ONE TO THIRTY YEARS 13% OVER THIRTY YEARS 10% DON'T KNOW/REFUSED 0% Twenty-two percent have lived there for five years or less, while 23% resided there for over 20 years. "Two to five years" is posted at a higher rate by: • those thinking the city is going in the right direction • residents that have accessed the city's website "Six to ten years" is reported at a higher rate by: • households with children • women "Twenty-one to thirty years" is cited more often by: • those with knowledge about the Mayor and City Council "Over thirty years" is indicated most frequently by: 7 40 • empty nesters • households with seniors • $50,000 to $75,000 annual income households Household Composition Respondents were instructed: Could you please tell me how many people in each of the following age groups live in your household Three age groups were then read: Persons 65 or over? Eleven percent of the city's households contain seniors: NONE 89% ONE 4% TWO OR MORE 7% Senior couples outnumber single seniors. Adults under 657 Households composed exclusively of seniors are seven percent of the community: NONE 7% ONE 10% TWO 77% THREE OR MORE 6% Over three- quarters of the households contain two adults. School -aged children or pre-schoolers? Fifty -two percent of the city's households contain school -aged children or pre- schoolers: NONE 48% ONE 18% TWO 23% THREE OR MORE 11% 8 41 Most households with children report more than one in residence. Home Ownership Residents were asked: Do you own or rent your present residence? Ninety -two percent own their current residences: OWN .. 92% RENT 8% REFUSED 0% Only eight percent rent their current homes. Annual Household Income Respondents were asked: And now, for one final question, keeping in mind that your answers are held strictly confidential.... Is your pre -tax yearly household income over or under 575,000? Is it over 5100,000? Is it over 5125,000? Is it under 550,000? The median pre -tax household income is $81,750.00 annually: UNDER $50,000 14% $50,001- $75,000 26% $75,001 - $100,000 26% $100,000- $125,000 18% OVER $125,000 9% DON'T KNOW/REFUSED 7% Fourteen percent post incomes of less than $50,000.00, while 27% register incomes greater than $100,000.00. 9 - -- 42 Gender The gender of each respondent was noted: MALE 50% FEMALE 50% Men and women are evenly represented in the sample. Summary and Conclusions The typical adult Centerville resident has lived in the city for 9.9 years. Twenty-two percent resided there for five years or less, while 23% lived there for over 20 years. Ninety -two percent own their home; only eight percent rent them. Men and women are equally represented in the sample. Seniors reside in 11% of the city's households; in fact, seven percent of the households are composed exclusively of seniors. Seventy -seven percent of the households contain two adults. Fifty -two percent of the city's households contain school -aged children or pre- schoolers. The median pre -tax yearly household income is $81,750.00; fourteen percent report incomes under $50,000.00, and 26 %, over $100,000.00. 10 43 e .. , te ..p. ,. , ,.... ._ ..., . is .... ......,„ ....„.., .,.,..2i. d ry : ; 111 :11 1 1 1 11/ . r f, I . i i E ;. , Amt µ i N . 4s& r �c i � " Centerville residents were asked a series of questions about their quality of life and how they see the city and the community. First, strengths and challenges were considered. An overall quality of life rating was ascertained. The sense of community was discussed, as was the general appearance of the neighborhood. Finally, the general direction of the community was evaluated. Like Most Centerville residents were asked: What do you like most, if anything, about living in Centerville? A large 38% point to "small town feel:" UNSURE 4% SMALL TOWN FEEL 38% SCHOOLS 5% QUIET AND PEACEFUL 9% LAKES 5% LOCATION 4% FRIENDLY PEOPLE 7% NEIGHBORHOOD/HOUSING 4% CLOSE TO FAMILY AND FRIENDS 3% CLOSE TO WORK 6% RURAL AND OPEN SPACE 8% SCATTERED 5% Nine percent cite "quiet and peaceful," while seven percent indicate "friendly people," and eight percent, "rural and open space." "Small town feel" is key to: • city newsletter readers Most Serious Issue Residents were next asked: What do you think is the most serious issue facing Centerville today? 12 45 A large 33% cite "high taxes:" NOTHING 4% HIGH TAXES 33% ROAD CONDITIONS 4% TRAFFIC CONGESTION 5% LACK OF BUSINESSES 9% TOO MUCH GROWTH 14% RISING CRIME 2% • LACK OF CODE ENFORCEMENT 2% CITY GOVERNMENT ... 6% ROAD CONSTRUCTION 16% SCATTERED 5% "Road conditions," at 16 %, and "too much growth," at 14 %, are the only other concern of note. Four percent are "boosters," who think there is "nothing" seriously wrong with the community. "High taxes" troubled: • residents for eleven to thirty years • homeowners • those thinking the city is going in the right direction • those rating the value of city services unfavorably "Road construction" was a concern among: • residents for six to ten years • residents for more than thirty years • empty nesters • those rating the sense of community identity positively • those thinking the city is off on the wrong track • those rating the value of city services favorably • City Council meeting viewers Fixed or Improved for the Future Residents were asked: What, if anything, is not as good as it could be in the community today that needs to be fixed or improved for the future? Sixteen percent each point to "high taxes," "road conditions," and "lack of businesses:" 13 46 UNSURE 12% NOTHING 3% HIGH TAXES 16% ROAD CONDITIONS 16% LACK OF SIDEWALKS 2% LACK OF BUSINESSES 16% TOO MUCH GROWTH 3% LACK OF YOUTH ACTIVITIES 2% LACK OF CODE ENFORCEMENT 3% COMMUNICATIONS 2% AFFORDABLE HOUSING 2% LACK OF PARKS 2% MORE POLICE PATROLLING 2% CITY GOVERNMENT 4% MORE RETAIL 2% ROAD CONSTRUCTION 7% SCATTERED 6% "High taxes" is posted more often by: • residents for twenty -one to thirty years • households with children • homeowners • those rating the value of city services unfavorably • those not feeling empowered "Lack of businesses" is suggested more often by: • residents for eleven to twenty years Quality of Life Residents were asked: How would you rate the quality of life in Centerville — excellent, good, only fair, or poor? Eighty-six percent rate the quality of life in Centerville as either "excellent" or "good:" EXCELLENT 22% GOOD 65% ONLY FAIR 10% POOR 2% DON'T KNOW/REFUSED 0% Twelve percent rate the quality of life lower. 14 47 Ratings are higher among: • those rating the sense of community identity positively • those thinking the city is going in the right direction • those rating the value of city services favorably • those feeling empowered They are lower among: • under $50,000 annual income households • those rating the sense of community identity negatively • those thinking the city is off on the wrong track • those rating the value of city services unfavorably • those not feeling empowered Community Identity Respondents were asked: How would you rate the strength of community identity and the sense of neighborliness in Centerville — excel- lent, good, only fair, or poor? Eighty percent rate the community identity and neighborliness as either "excellent" or "good:" EXCELLENT 20% GOOD 60% ONLY FAIR 17% POOR 2% DON'T KNOW /REFUSED 0% Nineteen percent think they are "only fair" or "poor." Ratings increase among: • those rating the quality of life as excellent • those thinking the city is going in the right direction • those rating the value of city services favorably They decrease among: • under $50,000 annual income households • those rating the quality of life as only fair or poor • those thinking the city is off on the wrong track • those rating the value of city services unfavorably 15 48 Appearance of Neighborhood Residents were asked: How would you rate the general appearance of your neighborhood — excellent, good, only fair, or poor? Eighty -four percent highly rate the general appearance of their neighborhood: EXCELLENT 24% GOOD C0% ONLY FAIR 10% POOR 5% DON'T KNOW/REFUSED 0% But, 15% are more critical in their judgments. Favorable ratings are given more often by: • those thinking the city is going in the right direction • those rating the value of city services favorably • those feeling empowered • city newsletter readers Unfavorable ratings are encountered most frequently by: • those rating the quality of life as only fair or poor • those thinking the city is off on the wrong track • those rating the value of city services unfavorably • those not feeling empowered Right Direction Respondents were queried: All in all, do you think things in Centerville are general- ly headed in the right direction, or do you feel things are off on the wrong track? Fifty -nine percent see Centerville "headed in the right direction:" RIGHT DIRECTION 59% WRONG TRACK 31% 16 49 DON'T KNOW/REFUSED ... 10% Thirty-one percent feel things are "off on the wrong track." "Right direction" is posted at a higher rate by: • residents for five years or less • those rating the quality of life as excellent • those rating the sense of community identity positively • those rating the value of city services favorably • those feeling empowered "Wrong track" is reported more often by: • those rating the quality of life as only fair or poor • those rating the sense of community identity negatively • those rating the value of city services unfavorably • those not feeling empowered Summary and Conclusions "Small town feel" is the most prized aspect of the community. In second place are "quiet and peaceful," "friendly people," and "rural and open spaces." The most serious issue facing Centerville today is "high taxes," with a secondary concerns about "rate of growth" and "road conditions." Finally, "road conditions," "high taxes," and A "lack of businesses" are the most often cited characteristics of the community needed to be fixed or improved. Eighty -seven percent give Centerville a positive rating on its quality of life; in fact, 22% see it as "excellent." Eighty percent rate the strength of community identity and the sense of neighborliness in Centerville highly, while 19% are more critical. A comparatively high 84% rate the general appearance of their neighborhood favorably. All in all, 59% think Centerville is headed in the "right direction," while 31% see it off "on the wrong track." 17 50 W w 0- Wi. �. 4. •- •t . . " .. 4014 Y ma+ al pp M � ti �,' .. " 'C Vc .1 it 4 ‘ � Q - NW, 4Y Centerville residents were asked a short series of questions about city taxes and services. First, their rating of a series of city services was ascertained. Then, the value of city services in terms of the property taxes paid was evaluated. Finally, residents were asked about their perception of their city services in comparison with neighboring areas. City Service Ratings Respondents were instructed: I would like to read you a list of a few city services. For each one, please tell me whether you would rate the qual- ity of the service as excellent, good, only fair, or poor? A list of twelve city services was then read: Police service? Eighty -eight percent rate police services highly: EXCELLENT ... 42% GOOD ... 46% ONLY FAIR 6% POOR 1% DON'T KNOW/REFUSED 4% Seven percent are more critical. Ratings peak among: • homeowners • those thinking the city is going in the right direction • those with knowledge about the Mayor and City Council Fire service? Eighty -five percent rate the fire service as either "excellent" or "good:" EXCELLENT 44% GOOD 41% ONLY FAIR 2% 19 52 POOR 0% DON'T KNOW/REFUSED 12% Two percent rate the service lower. Ratings soar among: • residents for more than twenty years • homeowners • those rating the value of city services favorably • those feeling empowered • those with knowledge about the Mayor and City Council • those that have had contact with city staff Recycling and garbage? Eighty -nine percent rate recycling and garbage positively: EXCELLENT 32% GOOD 5 7% ONLY FAIR 7% POOR 1% DON'T KNOW/REFUSED 3% Only eight percent are more negative. Favorable ratings are given most frequently by: • residents for twenty -one to thirty years • homeowners • over $100,000 annual income households • those rating the sense of community identity positively • those thinking the city is going in the right direction • those rating the value of city services favorably • those feeling empowered • those with knowledge about the Mayor and City Council • city newsletter readers Building inspections? Sixty -two percent rate building inspections as either "excellent" or "good:" EXCELLENT 4% GOOD 58% ONLY FAIR 9% POOR 4% DON'T KNOW/REFUSED 26% 20 53 Thirteen percent rate the service as "only fair" or "poor." Ratings are higher among: • homeowners • men • those rating the quality of life as good • those rating the value of city services favorably • those with knowledge about the Mayor and City Council • city newsletter readers • City Council meeting viewers They are lower among: • households with seniors • those rating the quality of life as only fair or poor • those thinking the city is off on the wrong track • those rating the value of city services unfavorably Park maintenance? Eighty -four percent rate park maintenance highly: EXCELLENT 14% GOOD 70% ONLY FAIR 9% POOR 3% DON'T KNOW/REFUSED 4% Twelve percent rate it lower. Ratings increase among: • residents for eleven to twenty years • those rating the quality of life as good • those rating the sense of community identity positively • those thinking the city is going in the right direction • those rating the value of city services favorably They decrease among: • those rating the quality of life as only fair or poor • those thinking the city is off on the wrong track • those rating the value of city services unfavorably Recreation services? 21 54 Sixty -five percent rate recreation services as either "excellent" or "good:" EXCELLENT 5% GOOD 60% ONLY FAIR 16% POOR 6% DON'T KNOW/REFUSED 14% Twenty -two percent rate it as "only fair" or "poor." Favorable ratings are cited most frequently by: • those rating the quality of life as good • those rating the sense of community identity positively • those thinking the city is going in the right direction • those rating the value of city services favorably • those feeling empowered • those that have not had contact with city staff Unfavorable ratings are reported most frequently by: • those rating the quality of life as only fair or poor • those rating the sense of community identity negatively • those thinking the city is off on the wrong track • those rating the value of city services unfavorably • those not feeling empowered Animal control? Animal control is rated either "excellent" or "good" by 75% of the sample: EXCELLENT 7% GOOD 68% ONLY FAIR 16% POOR 3% DON'T KNOW/REFUSED 6% Nineteen percent are more critical in their evaluations. Favorable ratings are stated more frequently by: • residents for eleven to twenty years • those rating the quality of life as excellent • those rating the sense of community identity positively • those thinking the city is going in the right direction • city newsletter readers Unfavorable ratings are reported more often by: 22 55 • those rating the sense of community identity negatively • those thinking the city is off on the wrong track Code enforcement? Sixty -nine percent rate code enforcement highly: EXCELLENT 4% GOOD 65% ONLY FAIR 19% POOR 4% DON'T KNOW/REFUSED 8% Twenty-three percent are unfavorable. Ratings increase among: • residents for five years or less • households with children • those rating the sense of community identity positively • those thinking the city is going in the right direction • those rating the value of city services favorably • those feeling empowered • city newsletter readers They decrease among: • residents for more than thirty years • empty nesters • those rating the quality of life as only fair or poor • those thinking the city is off on the wrong track • those rating the value of city services unfavorably • those not feeling empowered Next, residents were told: Now, for the next four city services, please consider only their job on city- maintained streets and road& That means excluding interstate highways, state and county roads that are taken care of by other levels of govern - ment. Hence, Interstate 35E and Main Street should not be considered How would you rate .... Another list of four services was then read: City street repair and maintenance? 23 56 Fifty -six percent rate city street repair and maintenance either "excellent" or "good:" EXCELLENT 2% GOOD 54% ONLY FAIR 36% POOR 8% DON'T KNOW/REFUSED 0% Forty-four percent rate them as `only fair" or "poor." Favorable ratings are cited more often by: • those rating the value of city services favorably • those feeling empowered • those that have had contact with city staff Unfavorable ratings are mentioned more often by: • those rating the quality of life as only fair or poor • those rating the value of city services unfavorably • those not feeling empowered • those that have not had contact with city staff Snow plowing? Eighty -eight percent rate snow plowing highly: EXCELLENT 12% GOOD 66% ONLY FAIR 19% POOR 3% DON'T KNOW/REFUSED 0% Twenty -two percent rate it lower. Ratings increase among: • homeowners • over $100,000 annual income households • those thinking the city is going in the right direction • those rating the value of city services favorably • those feeling empowered • city newsletter readers They decrease among: • renters 24 57 • under $50,000 annual income households • those rating the quality of life as only fair or poor • those thinking the city is off on the wrong track • those rating the value of city services unfavorably • those not feeling empowered Street lighting? Fifty -eight percent rate street lighting favorably: EXCELLENT 6% GOOD 52% ONLY FAIR 35% POOR 7% DON'T KNOW /REFUSED ... 0% Forty-two percent rate it unfavorably. Favorable ratings are posted at a higher rate by: • residents for eleven to twenty years • over $100,000 annual income households • those thinking the city is going in the right direction • those rating the value of city services favorably • those feeling empowered Unfavorable ratings are indicated more frequently by: • residents for six to ten years • those thinking the city is off on the wrong track • those rating the value of city services unfavorably • those not feeling empowered Street sweeping? Seventy -four percent rate street sweeping as "excellent" or "good:" EXCELLENT 5% GOOD 69% ONLY FAIR 21% POOR 4% DON'T KNOW/REFUSED 1% Twenty-five percent rate street sweeping as "only fair" or "poor." Ratings are higher among: 25 58 • those rating the sense of community identity positively • those thinking the city is going in the right direction • those rating the value of city services favorably • those feeling empowered • city newsletter readers They are lower among: • those rating the sense of community identity negatively • those thinking the city is off on the wrong track • those rating the value of city services unfavorably • those not feeling empowered General Value of Services Residents were asked: When you consider the property taxes you pay and the quality of city services you receive, would you rate the general value of city services as excellent, good, only fair, or poor? Forty -one percent rate the value of city services as either "excellent" or "good:" EXCELLENT 2% GOOD 39% ONLY FAIR 44% POOR 12% DON'T KNOW/REFUSED 4% But, 56% rate the value as either "only fair" or "poor." Ratings increase among: • those rating the quality of life as good • those rating the sense of community identity positively • those thinking the city is going in the right direction • those feeling empowered They decrease among: • homeowners • those rating the quality of life as only fair or poor • those rating the sense of community identity negatively • those thinking the city is off on the wrong track • those not feeling empowered 26 59 Services in Comparison to Neighboring Communities Respondents were asked: How would you rate Centerville's city services in com- parison with neighboring communities — excellent, good, only fair, or poor? Forty-eight percent rate Centerville's city services in comparison with neighboring communities as either "excellent" or "good:" EXCELLENT 4% GOOD 44% ONLY FAIR .. 29% POOR ... 6% DON'T KNOW/REFUSED 17% But, 35% are more critical with either "only fair" or "poor" evaluations. Favorable ratings are posted more often by: • those rating the quality of life as good • those rating the sense of community identity positively • those thinking the city is going in the right direction • those rating the value of city services favorably • those feeling empowered Unfavorable ratings are cited at a higher rate by: • those rating the quality of life as only fair or poor • those rating the sense of community identity negatively • those thinking the city is off on the wrong track • those rating the value of city services unfavorably • those not feeling empowered • those that have had contact with city staff Summary and Conclusions City services are generally well regarded by Centerville residents. The table below shows the positive rating of each service among those posting a judgment: 27 60 City Service Positive Rating Police service 93% Fire service 98% Recycling and garbage 92% Building inspection 83% Park maintenance 88% Recreation services 75% Animal control 80% Code enforcement 75% City street repair and maintenance 56% Snow plowing 78% Street Lighting 58% Street sweeping 75% While the positive ratings of city street repair and maintenance and street lighting appear low, the former is 14% higher than the suburban norm, while the latter is four percent lower than the norm. All other ratings are either at the norm or higher than the suburban norm. Only 41% see the value of city services as either "excellent" or "good," but this rating is 34% lower than the suburban norm. However, when city services in Centerville are compared with neighboring communities, 4S% rate them highly, while 35% are more critical. 28 61 • N (p Fes!•. . tom tra � M r11111P0: : A n` Centerville residents were asked a short series of questions about public safety issues. First, unsafe areas in the community were examined. Neighborhood police patrolling and traffic enforcement were discussed. Contact with the Centennial Lakes Police Department was talked about, followed by the identification of crime victims and their experiences. Finally, the greatest public safety concerns facing Centerville were posted. Areas Not Felt to be Safe Residents were queried: Are there areas in the City of Centerville where you do not feel safe? Only eight percent report there are areas in the City of Centerville where they do not feel safe: YES NO 91% DON'T KNOW/REFUSED 0% "No" is indicated more often by: • men • those rating the sense of community identity positively • city newsletter readers Residents indicating an area of concern were then asked: In which areas do you not feel safe? The majority point to the "parks," "bars," and "apartments :" EVERYWHERE 5% PARKS 38% TRAILER PARK 5% TRAILS 5% BARS 19% APARTMENTS 10% SCHOOLS 5% SCATTERED 14% They are no statistically significant sub -group differences. 30 63 A second question was then asked: What would make you feel more safe? Thirty four percent would like to see "more police patrolling:" UNSURE 5% MORE STREET LIGHTING 29% MORE POLICE PATROLLING 34% REDEVELOPMENT 9% ENFORCE CODES 9% ADULT SUPERVISION 9% SCATTERED 5% Twenty -nine percent suggest "more street lighting." "More police patrolling" is stated more often by: • those rating the sense of community identity negatively "Redevelopment" is suggested at a higher rate by: • men "Adult supervision" is cited most frequently by: • $75,000 to $100,000 annual income households Amount of Police Patrolling Residents were asked: How would you rate the amount of police patrolling in your neighborhood — too much, about the right amount or not enough? Eighty -eight percent think there is "about the right amount" of police patrolling in their • neighborhood: TOO MUCH 7% ABOUT RIGHT AMOUNT 88% NOT ENOUGH 5% DON'T KNOW/REFUSED 0% Only five percent think there is "not enough." 31 64 "About right amount" is stated more often by: • those rating the sense of community identity positively • those thinking the city is going in the right direction • city newsletter readers Amount of Traffic Enforcement Residents were asked: How would you rate the amount of traffic enforcement by the police in your neighborhood — too much, about right amount or not enough? Seventy -five percent rate the amount of traffic enforcement by the police in their neighborhood is "about the right amount:" TOO MUCH 17% ABOUT RIGHT AMOUNT 75% NOT ENOUGH . 7% DON'T KNOW/REFUSED 1% Seventeen percent think it is "not enough." "About right amount" is posted most frequently by: • $50,000 to $75,000 annual income households • city newsletter readers Traffic Speeding Respondents were asked: How serious of a problem is traffic speeding in your neighborhood — very serious, somewhat serious, not too serious, or not at all serious? Thirty-eight percent consider the problem of traffic speeding in their neighborhood as either "very serious" or "somewhat serious:" VERY SERIOUS 7% 32 65 SOMEWHAT SERIOUS 31% NOT TOO SERIOUS 40% NOT AT ALL SERIOUS 22% DON'T KNOW/REFUSED ... 0% But, only seven percent see it as "very serious." "Serious" is stated more often by: • households with children "Not serious" is reported more frequently by: • empty nesters Residential Services Residents were asked: Next, let's discuss the Centennial Lakes Police Depart - ment. Police work can be divided into three categories: residential services, community outreach and crime - related services. Let's talk about each one... During the past two years have you or any member of your household contacted the Centennial Lakes Police Department for a service, such as medical assistance, animal control, or a car lock out? Eighteen percent report household members contacted the Centennial Lakes Police Department during the past two years: YES 18% NO 82% DON'T KNOW/REFUSED 0% "Yes" is cited more often by: • $50,000 to $75,000 annual income households "No" is mentioned more frequently by: • over $100,000 annual income households Residents contacting the Police were asked two follow -up queries. First, they were queried: 33 66 Would you say the way the Police employee handled the situation was excellent, good, only fair, or poor? Ninety -three percent rate the way the employee handled the situation as either "excellent" or "good:" EXCELLENT 65% GOOD 28% ONLY FAIR 7% POOR 0% DON'T KNOW/REFUSED 0% Only seven percent are more negative. They are no statistically significant sub -group differences. Next, they were asked: Would you say the time it took the Police to respond was appropriate? Ninety -eight percent deem the response time "appropriate:" YES 98% NO 2% DON'T KNOW/REFUSED 0% Only two percent disagree. "Yes" is stated most frequently by: • city newsletter readers Community Outreach Residents were asked: During the past two years have you or any member of your household had any contact with the Centennial Lakes Police Department through community pro- grams, such as school liaisons, senior programs, National Night Out, Safety Camp or city open houses? Twenty -nine percent report they contacted the Police Department through community programs: 34 67 YES . 29% NO 71% DON'T KNOW/REFUSED ... 0% "Yes" is cited most frequently by: • households with children • those rating the value of city services favorably "No" is mentioned at a higher rate by: • empty nesters • those rating the value of city services unfavorably Crime - Related Services Respondents were queried: Have you been a victim of a crime in Centerville during the past two years? Seven percent report they have been victims of a crime in Centerville during the past two years: YES 7% NO 93% DON'T KNOW/REFUSED 0% "No" is stated more often by: • those rating the sense of community identity positively • those that have not had contact with city staff Victims were asked a follow -up question: Did you report the crime to the police? Eighty -eight percent of the victims reported the crime to the police: YES 88% NO 12% DON'T KNOW/REFUSED 0% They are no statistically significant sub -group differences. Crime victims who reported the crime to the Police were asked two follow -up questions. First, 35 68 the handling of the situation was reviewed: Would you say the way the Police employee handled the situation was excellent, good, only fair, or poor? Seventy -three percent rate the Police employee's handling of the situation as either "excellent" or "good:" EXCELLENT 33% GOOD 40% ONLY FAIR 27% POOR 0% DON'T KNOW/REFUSED 0% Twenty -seven percent rate it lower. They are no statistically significant sub -group differences. Next, the response time was considered: Would you say the time it took the Police to respond was appropriate? Everyone rates the response time as "appropriate:" YES 100% NO 0% DON'T KNOW/REFUSED 0% They are no statistically significant sub -group differences. Crime victims not reporting the crime were also asked a follow -up query: Why did you not report the crime? Everyone responded they were "identity theft" victims: IDENTITY THEFT 100% They are no statistically significant sub -group differences. Greatest Concern Centerville residents were asked: Please tell me which one you consider to be the greatest 36 69 concern in Centerville? If you feel that none of these problems are serious, just say so. Fifty -three percent feel that "none" of these problems are serious: Violent crime 1% Traffics speeding g 22% Drugs .. 5% Youth crimes and vandalism 7% Identity theft 2% Code violations, such as junk cars 4% Business crimes, such as shoplifting and check fraud 1% Residential crimes, such as burglary, and theft ... 3% ALL EQUALLY 1% NONE OF THE ABOVE 53% DON'T KNOW/REFUSED ... 0% Twenty -two percent, though, cite "violent crime." "None" is stated more often by: • residents for five years or less Summary and Conclusions Centerville residents award the Centennial Lakes Police Department exceptionally high ratings. Only eight percent think there are areas in the community where they feel unsafe; the majority point to the city parks, bars, and apartment buildings as their locations of discomfort. In fact, these residents would like to see more police patrolling and more street lighting there. Only five percent think the amount of police patrolling is "not enough" in their neighborhood. Similarly, only seven percent rate the amount of traffic enforcement by the police in their neighborhood as "not enough." But, 38% think the problem of traffic speeding in their neighborhood is at least "somewhat serious." During the past two years, 18% report household members contacted the Centennial Lakes Police Department for a service. Among those making contact, 93% think the handling of the situation was either "excellent" or "good," while 98% rate the response time as "appropriate." Twenty - nine percent also had contact during the past two years with the Police Department through community programs. Seven percent were victims of a crime in Centerville during the past two years. Among these victims, 88% reported the crime to the Police. Those reporting the crime think the way Police employees handled the situation positively and everyone says the time it took them to respond 37 70 was appropriate. The even smaller number not reporting the crime did so because it involved "identity theft." Among a set of eight crime problems, 53% think none are a major problem in Centerville. Twenty -two percent, though, point to traffic speeding as the greatest concern s in the city. 38 71 5 .I ` .,, .. J r + i'_4: r' . . ti `�:' c SO.i t . ,rp1 i s i . : T�1 ( 1C • 1177 • Centerville residents were asked a series of questions about the city's parks and recreation facilities. First, usage rates were evaluated. Then, residents were asked about the adequacy of current facilities in meeting their household needs. Use of Park System Centerville residents were instructed: The Centerville park system is composed of larger com- munity parks and smaller neighborhood parks, trails, and community ballfields. Of these facilities, which have you or members of your household used during the past year? A list of four park system components was then asked: Larger community parks? Sixty -eight percent report households members use larger community parks: YES 68% NO 32% DON'T KNOW/REFUSED 0% Use increases among: • residents for six to ten years • households with children • women It decreases among: • residents for more than thirty years • empty nesters • households with seniors • men • $50,000 to $75,000 annual income households • City Council meeting viewers Smaller neighborhood parks? 40 73 Sixty-five percent report household members use smaller neighborhood parks: YES 65% NO ... 35% DON'T KNOW/REFUSED .... 0% Users tend to be: • residents for five years or less • households with children • those rating the quality of life as excellent • those rating the sense of community identity positively • those feeling empowered Non -users are typically: • residents for more than twenty years • empty nesters • households with seniors • $50,000 to $75,000 annual income households • those rating the sense of community identity negatively • those not feeling empowered Trails? Seventy -six percent say household members use city trails: YES 76% NO 24% DON'T KNOW/REFUSED 0% Users tend to be: • households with children • over $75,000 annual income households • those rating the quality of life as excellent • those rating the sense of community identity positively • those thinking the city is going in the right direction Non -users are more likely to be: • residents for more than twenty years • empty nesters • households with seniors • $50,000 to $75,000 annual income households • those rating the sense of community identity negatively • City Council meeting viewers 41 74 Community ballfields? Thirty-nine percent report household members use the community ballfields: YES 39% NO 60% DON'T KNOW/REFUSED 1% Use is higher among: • residents for five years or less • households with children • residents that have accessed the city's website It is lower among: • residents for more than twenty years • empty nesters • $50,000 to $75,000 annual income households • those rating the quality of life as good Meet Needs of Household Residents were asked: In general, do you feel that existing recreational facili- ties offered by the City meet the needs of you and mem- bers of your household? Eighty -four percent feel existing recreational facilities offered by the City meet the needs of their household: YES 84% NO 13% DON'T KNOW/REFUSED 3% "Yes" is reported more often by: • those rating the quality of life as excellent • those rating the sense of community identity positively • those thinking the city is going in the right direction "No" is indicated at a higher rate by: • households with children • those rating the quality of life as only fair or poor • those rating the sense of community identity negatively 42 75 Respondents who feel current recreational facilities do not meet their households needs were asked a follow -up query: What additional recreational facilities would you like to see the City offer its residents? Twenty-four percent want a "community center," while 15% urge more "trails," and 12 %, "more youth programs:" UNSURE 3% ICE RINK 6% SWIMMING POOL 9% TRAILS 15% DISC GOLF 3% COMMUNITY CENTER 24% TENNIS COURTS 6% YOUTH PROGRAMS 12% PARKS 3% BASKETBALL COURTS 9% SENIOR PROGRAMS 6% SOCCER FIELDS 3% Nine percent each hope for a "swimming pool" or "basketball courts." "Community Center" is posted at a higher rate by: • renters "Trails" is stated more frequently by: • those rating the sense of community identity negatively Summary and Conclusions o Over 65% of the residents in the community report household members use larger community parks, smaller community parks, and trails. Thirty-nine percent of the households use community ballfields. Eighty -four percent feel the existing recreational facilities offered by the City meet the needs of their household. Among those dissatisfied, trails, community center, and youth programs lead the list of desired additions. 43 76 A, r Ni . ' ! , ■11 1 (417 ., iw.< y '.0 . . i U r - Y , .` to , , ■ 7 M } 4 _ I 4 - t iet artt ( y Centerville residents were asked a series of questions about City Government. First, empowerment was measured. Both the Mayor and City Council and the City Staff were evaluated. Finally, contact with City Hall was examined and discussed. Empowerment _ Residents were asked: Other than voting, do you feel that if you wanted to, you could have a say about the way the City of Center- ville runs things? A comparatively low 50% feel they can have a say if they wanted to do so: YES 50% NO 43% DON'T KNOW/REFUSED 7% A high 43% feel unempowered. "Yes" is reported more often by: • over $100,000 annual income households • those thinking the city is going in the right direction • those rating the value of city services favorably • those with knowledge about the Mayor and City Council • residents that have accessed the city's website "No" is mentioned most frequently by: • those rating the quality of life as only fair or poor • those rating the sense of community identity negatively • those thinking the city is off on the wrong track • those rating the value of city services unfavorably Knowledge of Mayor and City Council Residents were asked: How much do you feel you know about the work of the 45 78 Mayor and City Council — a great deal, a fair amount, very little, or none at all? A very high 59% report they know either "a great day" or "a fair amount" about the work of the Mayor and City Council: A GREAT DEAL 11% A FAIR AMOUNT 48% VERY LITTLE 34% NONE AT ALL 8% DON'T KNOW/REFUSED 0% This level of familiarity is much higher than the suburban norm. Knowledge levels increase among: • residents for twenty -one to thirty years • those feeling empowered • those that have had contact with city staff • city newsletter readers • City Council meeting viewers They decrease among: • residents for five years or less • under $50,000 annual income households • those not feeling empowered • those that have not had contact with city staff Mayor and City Council Ratings Respondents were asked: From what you know, do you approve or disapprove of the job the Mayor and City Council are doing? And do you feel strongly that way? By a narrow 47 % -38% margin, residents approve of the job of the Mayor and City Council: STRONGLY APPROVE 3% APPROVE 44% DISAPPROVE 31% STRONGLY DISAPPROVE 7% DON'T KNOW/REFUSED 17% 46 79 The five -to -four approval -to- disapproval ratio is comparatively weak. Ratings are higher among: • over $100,000 annual income households • those rating the quality of life as excellent • those thinking the city is going in the right direction • those rating the value of city services favorably • those feeling empowered • those with knowledge about the Mayor and City Council They are lower among: : g • those rating the quality of life as only fair or poor • those thinking the city is off on the wrong track • those rating the value of city services unfavorably • those not feeling empowered Residents posting an opinion were then asked: Could you tell me why you feel that way? Approval ratings are based upon "good job," "listen," "planning for future," and "no problems:" GOOD JOB 24% LISTEN 10% NO PROBLEMS .. 5% DON'T LISTEN 14% COULD IMPROVE 5% POOR SPENDING 16% ROAD CONSTRUCTION ... 7% NOT PROACTIVE 4% PLANNING FOR THE FUTURE 6% TOO MUCH GROWTH 2% NEED MORE BUSINESSES 3% SCA'ITERED 4% Disapproval ratings stem from "don't listen" and "poor spending." "Good job" is key to: • residents for five years or less • those thinking the city is going in the right direction • those feeling empowered "Poor spending" is posted at a higher rate by: • those rating the quality of life as good • those thinking the city is off on the wrong track 47 80 • those not feeling empowered "Don't listen" is stated more frequently by: • under $50,000 annual income households • those rating the quality of life as only fair or poor • those rating the sense of community identity negatively • those rating the value of city services unfavorably • those not feeling empowered "Listen" is selected most often by: • those rating the value of city services favorably • those feeling empowered Contact with City Staff Residents were queried: How much first hand contact have you had with the Centerville city staff — quite a lot, some, very little, or none? Forty-three percent report they had "quite a lot" or "some" first hand contact: QUITE A LOT 8% SOME 35% VERY LITTLE 41% NONE 15% DON'T KNOW/REFUSED 1% "A lot" is stated most frequently by: • homeowners • over $100,000 annual income households • those with knowledge about the Mayor and City Council • City Council meeting viewers • residents that have accessed the city's website "Not a lot" is posted at a higher rate by: • renters • under $50,000 annual income households • those without knowledge about the Mayor and City Council 48 81 I Staff Ratings Residents were asked: From what you have heard or seen, how would you rate the job performance of the Centerville city staff — ex- cellent, good, only fair, or poor? By a solid 65 % -17% margin, respondents award the city staff a positive rating: EXCELLENT 12% GOOD 53% ONLY FAIR .. 14% POOR 3% DON'T KNOW/REFUSED 18% Ratings increase among: • those rating the quality of life as good • those rating the sense of community identity positively • those rating the value of city services favorably • those feeling empowered • those with knowledge about the Mayor and City Council • those that have had contact with city staff • city newsletter readers They decrease among: • those rating the quality of life as only fair or poor • those rating the sense of community identity negatively • those thinking the city is off on the wrong track • those rating the value of city services unfavorably • those not feeling empowered • residents that have accessed the city's website Respondents posting ratings were asked a follow -up query: Could you tell me why you feel that way? "Helpful," "friendly," and "good job" are the two main reasons for positive evaluations: UNSURE 2% GOOD JOB 13% HELPFUL 42% LISTEN 2% NO PROBLEMS 5% FRIENDLY 18% DON'T LISTEN 2% 49 82 COULD IMPROVE 3% NOT FRIENDLY 5% POOR JOB 3% SCATTERED 5% "Not friendly," "poor job," and "could improve" are the major reasons for negative evaluations. "Helpful" is key to: • empty nesters "Friendly" is indicated at a higher rate by: • households with children • those thinking the city is going in the right direction Contact with City Hall Residents were initially asked: During the past year, have you contacted Centerville City Hall? A high 48% report contact during the past year: YES 48% NO 52% DON'T KNOW/REFUSED 0% "Yes" is cited more often by: • households with children • homeowners • those thinking the city is off on the wrong track • those rating the value of city services unfavorably • those that have had contact with city staff • residents that have accessed the city's website "No" is mentioned more frequently by: • empty nesters • renters • those thinking the city is going in the right direction • those that have not had contact with city staff Residents reporting contact with City Hall during the past year, were instructed: 50 83 Thinking about your last contact with the City, for each of the following characteristics, please rate the service as excellent, good, only fair, or poor.... A list of three quality customer service dimensions was read: Courtesy and helpfulness of the receptionist? Eighty -four percent rate the courtesy and helpfulness of the receptionist favorably: EXCELLENT ... 38% GOOD ... 46% ONLY FAIR 8% POOR 8% DON'T KNOW/REFUSED 0% Ratings are higher among: • those rating the sense of community identity positively • those rating the value of city services favorably • those feeling empowered They are lower among: • those rating the quality of life as only fair or poor • those rating the sense of community identity negatively • those rating the value of city services unfavorably • those not feeling empowered Ease of reaching a department staff member who could help you? Eighty-four percent also highly rate the ease of reaching a department staff member who could help them: EXCELLENT 34% GOOD 50% ONLY FAIR 8% POOR 8% DON'T KNOW/REFUSED 0% Favorable ratings are stated more frequently by: • those rating the quality of life as good • those rating the sense of community identity positively • those rating the value of city services favorably • those feeling empowered 51 84 Unfavorable ratings are cited more frequently by: • those rating the quality of life as only fair or poor • those rating the sense of community identity negatively • those rating the value of city services unfavorably • those not feeling empowered Courtesy and helpfulness of the department staff? Eighty -one percent rate the courtesy and helpfulness of the department staff as either "excellent" or "good:" EXCELLENT 31% GOOD 50% ONLY FAIR 12% POOR 7% DON'T KNOW /REFUSED 0% Ratings increase among: • those rating the sense of community identity positively • those rating the value of city services favorably • those feeling empowered They decrease among: those rating the quality of life as only fair or poor • those rating the sense of community identity negatively • those rating the value of city services unfavorably • those not feeling empowered The positive rating on all three dimensions clearly exceeds the 80% threshold indicative of high quality customer service. Use of Voice Mail System Respondents were asked: Have you used the voice mail system to leave a message at City Hall? Did you receive a timely response? Fifteen percent report using the voice mail system to leave a message at City Hall: NO 85% YES/YES 12% 52 85 YES/NO ... 3% DONT KNOW /REFUSED 0% Of those leaving a message, 80% say they received a timely response. "Yes /yes" is posted at a higher rate by: • those with knowledge about the Mayor and City Council Summary and Conclusions 0 While 50% feel empowered; thinking they can have a say about the way the City of Centerville runs things. But, a comparatively large 43% think they could not. A similarly large 59% feel they know at least "a fair amount" about the work of the Mayor and City Council. By a 47 % -38% margin, residents approve of the job the Mayor and City Council are doing. Most residents feel they are doing a good job, listen to residents, and no serious problems have occurred. Dissenters think they are not listened to and criticize the City Council for poor spending decisions. A comparatively large 43% report at least "some" contact with the Centerville City Staff. By a definitive 65 % -17% margin, residents rate the City Staff favorably. They particularly comment on staff being helpful, (doing a) good job, and friendly. Forty-eight percent report they contacted Centerville City Hall during the past year. On three dimensions of quality customer service — courtesy and helpfulness of the receptionist, ease of reaching a department staff member who could help them, and courtesy and helpfulness of the department staff — residents post favorable ratings of at least 81 %. Fifteen percent left voice mail messages at City Hall; among these residents, 80% received a timely response. 53 86 : • ? .'1 " \ L_: \ \ \$ ' y r y z / + \ ¶. { • »y „... @ \\ .�\ �� \ ! m \ \/ \ \ 03 »:.. » %,: w \ \ \ / \\ . % " 2 4: ' %f; « k 3 $ - : : \ . �` ! � 2 * -: \ m -. \ � /: \� \. / \ ' / . \ Centerville residents were asked a series of questions about the ways in which they acquire information about City Government and its activities. The principal source of information was ascertained. Then, the city's newsletter was discussed, followed by the examination of cable television and the Internet. Principal Source of Information Residents were initially as ked: What is your principal source of information about I. Centerville City Government and its activities? Fifty -two percent rely upon two newspapers — the "Citizen" and the "Quad:" CITY NEWSLETTER 16% CITIZEN 26% QUAD 28% CABLE TELEVISION 8% WEB SITE 4% MEETINGS 5% WORD OF MOUTH 6% WHITE BEAR PRESS 2% HUGONIAN 3% SCATTERED 2% Sixteen percent rely upon the "City Newsletter." Eight percent choose "cable television." "Citizen" is key to: • households with seniors "City newsletter" is posted at a higher rate by: • households with children 55 88 City Newsletter Respondents were queried: During the past year, did you receive the city's news- letter? Ninety -four percent report receiving the city's newsletter: YES 94% NO 6% DON'T KNOW /REFUSED 0% "Yes" is cited more often by: • those with knowledge about the Mayor and City Council Next, residents reporting receipt of the City Newsletter were asked: Do you or any members of your household regularly read it? Ninety percent report household members regularly read the Newsletter: YES 90% NO 10% DON'T KNOW/REFUSED 0% Readers tend to be: • homeowners • those thinking the city is off on the wrong track • those with knowledge about the Mayor and City Council • those that have had contact with city staff Non - readers are more apt to be: • renters • those rating the quality of life as good • those without knowledge about the Mayor and City Council • those that have not had contact with city staff 56 89 Cable Television Respondents were asked: Does your household currently subscribe to cable television? Sixty percent currently subscribe to cable television: YES 60% NO 40% DON'T KNOW/REFUSED 0% "Yes" is cited more often by: • residents for more than thirty years • those with knowledge about the Mayor and City Council • City Council meeting viewers "No" is mentioned most frequently by: • residents for eleven to twenty years • those rating the quality of life as only fair or poor • those without knowledge about the Mayor and City Council Next, cable television subscribers were queried: How often during the past year have you watched City Council meeting telecasts on Channel 16 — frequently, occasionally, rarely or never? Forty percent at least "occasionally" watch City Council meeting telecasts on Channel 16: FREQUENTLY 7% OCCASIONALLY 33% RARELY 23% NEVER 37% DON'T KNOW/REFUSED 0% Viewers tend to be: • empty nesters • those with knowledge about the Mayor and City Council • those that have had contact with city staff 57 90 Non - viewers are typically: • households with children • those thinking the city is going in the right direction • those without knowledge about the Mayor and City Council • those that have not had contact with city staff Internet Access Respondents were ere asked: Do you have access to the Internet at home? Do you have access to the Internet at work? Eighty-nine percent have Internet access either at home or work: HOME ONLY 39% WORK ONLY 2% BOTH 48% NEITHER 12% DON'T KNOW/REFUSED 0% "Home only" is selected more often by: • residents for more than thirty years • empty nesters • households with seniors • $50,000 to $75,000 annual income households "Both" is stated most frequently by: • households with children • homeowners • over $75,000 annual income households • those rating the sense of community identity positively • those that have had contact with city staff • residents that have accessed the city's website "Neither" is cited more often by: • residents for more than thirty years • households with seniors • under $50,000 annual income households • those rating the quality of life as only fair or poor Next, residents having Internet access were queried: 58 91 Have you accessed the City's website? A comparatively large 51% of the residents having Internet access report visiting the City's website: YES .. 51% NO 49% DON'T KNOW/REFUSED 0% "Yes" is cited more often by: • residents for five years or less • households with children • those rating the quality of life as excellent • those feeling empowered • those that have had contact with city staff "No" is mentioned more often by: • empty nesters • $50,000 to $75,000 annual income households • those not feeling empowered • those that have not had contact with city staff Website visitors were asked a trio of follow -up questions. First, the ease of finding information was considered: Were you able to find what you were looking for? Ninety -four percent report they were able to find what they were looking for: YES 94% NO 6% DON'T KNOW/REFUSED 0% "Yes" is stated more often by: • those rating the sense of community identity positively • those thinking the city is going in the right direction Then the type of information sought was examined: What information were you looking for? Sixteen percent looked for "road repair updates," while 14% sought "parks and recreation information," and 13 %, "general information:" UNSURE 3% COMMUNITY EVENTS 7% 59 92 GENERAL INFORMATION 13% DEVELOPMENT/PLANNING 9% CITY COUNCIL MINUTES 6% ORDINANCES /CODES 8% PERMITS/LICENSES 5% JOB LISTINGS 2% GARBAGE/RECYCLING 6% PARKS AND RECREATION 14% ROAD REPAIR UPDATES 16% SNOW PLOWING 4% GARAGE SALES 3% SCATTERED 4% "Parks and recreation" is reported more often by: • residents for six to ten years • households with children • those that have not had contact with city staff Next, all residents having Internet access were queried: What information would you like to see on the City's website? Thirteen percent each would like to see "development and planning information" or "road repair updates:" UNSURE 41% COMMUNITY EVENTS 7% GENERAL INFORMATION 2% DEVELOPMENT /PLANNING 13% CITY COUNCIL MINUTES 6% ORDINANCES /CODES 3% PARKS AND RECREATION 6% ROAD REPAIR UPDATES 13% BUDGET 2% SCATTERED 7% There are no statistically significant sub -group differences. Summary and Conclusions The three principal sources of information about City Government and its activities are the city newsletter, cited by 16 %, the "Quad" newspaper, at 28 %, and the "Citizen" newspaper, relied 60 upon b y 26 %. "Cable television" is relied upon by eight percent. No other source of information is relied upon by more than five percent. During the past year, 94% received the city's newsletter. Among those receiving the newsletter, 90% report regularly reading it. The reach of the city newsletter, then, is 85% of the households in the city. Sixty percent currently subscribe to cable television. Among those subscribers, 40% at least "occasionally" watch City Council meeting telecasts on Channel 16. The reach of City Council meeting telecasts is 24% of the households in Centerville. Eighty -nine percent of the sample reports having access to the Internet at home or at work. Fifty- one percent of the residents having Internet access visited the City's website. Among visitors, 94% report they were able to find what they were looking for. Information sought by visitors include "general city information," "road repair updates," and "parks and recreation information." In discussing subjects they would like to see on the city's website, "development and city planning information" as well as "road repair updates" lead the list. 61 94 ¥k }2 ?: - = : © • - • / \ \/\ <: \` \ / • ` ' 3 «5 a /; 2 {\ . : / \:: \ /� w \, „I CI :.`ƒ ..+ e s ; . - «' / ~ § .3� I. \ . i \ , ., / \ ® \ « 7 a, \ \ } � \ 4 ƒ .- ` ' % £ 0 \j , /' / v « «. ] y . .. © Wf x \ »'/ \ ` .. / k< . • - ` . f410 d:J • \• r\ / \ ^ ,: \ \ \/ . y « '\ ; / �«2 \ § \ \ � 4zz e %. « . > / ; % {.? • The following conclusions can be reached from this analysis: 1. The "small town" attributes of the City of Centerville are most important to community members. Decision - makers need to keep this in mind when deliberating about development and zoning. The quality of life rating is very high, and positive feelings about the strength of community identity and sense of neighborliness are also solid. Most residents rate the general appearance of their neighborhood favorably. Overall, in addition, a strong majority think the City is headed in the right direction. 2. Three issues emerge as concerns in the community: first and most important, high taxes; second, growth; and third, road construction. 3. City services are generally viewed positively. But, residents express some upset with city street repair and maintenance and lack of street lighting. However, a majority think the property taxes they pay and the quality of city services received is of negative value. However, only a plurality believe their city services are comparatively better than in neighboring communities. 4. Crime is not a key issue in the community. The Centennial Lakes Police Department is extremely well regarded. Evaluations of the way Police handle situations are very high, as is the rating of the response time. Victims of crime in Centerville are also very complimentary of Police Department efforts. 5. Parks and recreation facilities are very well used by the community. And, in general, most residents view existing recreational facilities as adequate in meeting their household needs. 6. Ratings of the Mayor and City Council tend to be marginal, as a result of past spending decisions; ratings of the City Staff, though, are comparatively very high. Similarly, contact with City Hall reinforces a positive feeling toward City Government. 7. The principal sources of information for a majority of the community are the City Newsletter and the local newspapers. Residents' evaluation of the newsletter are particularly favorable. Cable telecasts of the City Council have about one -third of the reach of the newsletter. Eighty -nine percent of Centerville households report access to the Internet at home or at work, suggesting the website could be an effective means of communicating with the "technologically fluent" As a maturing, though changing, community, Centerville residents are generally satisfied with the operation of the City enterprise. But, tax hostility and road conditions are taking their toll. There is some room, though, to sharpen the city's image and align it with the aspects of the community which drew residents, particularly small town ambience. In view of the existing large reservoir of good will residents possess toward the City, public support should remain very high during the next few years as changes occur, if the rationale for further growth is persuasive. 63 96 / ( C4 0 ( 1 • �/ ) O.i• CO O V \ , VJ t imil4 � l' " fr: �. , yam • "Y f r tr ! DECISION RESOURCES, LTD. CENTENNIAL LAKES 3128 Dean Court Residential Survey Minneapolis, Minnesota 55416 FINAL OCTOBER 2007 CENTERVILLE (N =250) Hello, I'm of Decision Resources, Ltd., a polling firm located in Minneapolis. We have been retained by the City of (Circle Pines /Centerville /Lexington) to speak with a random sample of residents about issues facing the community. This survey is being conducted because the City Council and City Staff are interested in your opinions and suggestions about current and future city needs. I want to assure you that all individual responses will be held strictly confidential; only summaries of the entire sample will be reported. 1. Approximately how many years have LESS THAN TWO YEARS....3% you lived in (Circle Pines /Center- TWO TO FIVE YEARS 19% ville /Lexington)? FIVE TO TEN YEARS 29% TEN TO TWENTY YEARS 26% 20 TO 30 YEARS 13% OVER THIRTY YEARS 10% DON'T KNOW /REFUSED 0% 2. What do you like most, if anything, about living in (Circle Pines /Centerville /Lexington)? UNSURE, 4 %; SMALL TOWN FEEL, 38 %; SCHOOLS, 5 %; QUIET AND PEACEFUL, 9 %; LAKES, 5 %; LOCATION, 4 %; FRIENDLY PEOPLE, 7 %; NEIGHBORHOOD /HOUSING, 4 %; CLOSE TO FAMILY AND FRIENDS, 3 %; CLOSE TO WORK, 6 %; RURAL AND OPEN SPACE, 8 %; SCAT- TERED, 5 %. 3. What do you think is the most serious issue facing (Circle Pines /Centerville /Lexington) today? NOTHING, 4%; HIGH TAXES, 33 %; ROAD CONDITIONS, 4 %; TRAF- FIC CONGESTION, 5 %; LACK OF BUSINESSES, 9 %; TOO MUCH GROWTH, 14 %; RISING CRIME, 2 %; LACK OF CODE ENFORCEMENT, 2 %; CITY GOVERNMENT, 6 %; ROAD CONSTRUCTION, 16 %; SCAT- TERED, 5 %. 4. What, if anything, is not as good as it could be in the community today that needs to be fixed or improved for the future? UNSURE, 12 %; NOTHING, 3 %; HIGH TAXES, 16 %; ROAD CONDI- TIONS, 16 %; LACK OF SIDEWALKS, 2 %; LACK OF BUSINESSES, 16 %; TOO MUCH GROWTH, 3 %; LACK OF YOUTH ACTIVITIES, 2 %; LACK OF CODE ENFORCEMENT, 3 %; COMMUNICATIONS, 2 %; AFFORD- ABLE HOUSING, 2 %; LACK OF PARKS, 2 %; MORE POLICE PATROL- LING, 2 %; CITY GOVERNMENT, 4 %; MORE RETAIL, 2 %; ROAD CONSTRUCTION, 7 %; SCATTERED, 6 %. 1 98 5. How would you rate the quality of EXCELLENT 22% life in (Circle Pines /Center - GOOD 65% ville /Lexington) -- excellent, ONLY FAIR 10% good, only fair, or poor? POOR 2% DON'T KNOW /REFUSED 0% 6. How would you rate the strength of EXCELLENT 20% community identity and the sense GOOD 60% of neighborliness in (Circle Pines ONLY FAIR 17% /Centerville /Lexington) -- excel- POOR 2% lent, good, only fair, or poor? DON'T KNOW /REFUSED 0% 7. How would you rate the general EXCELLENT 24% appearance of your neighborhood GOOD 60% -- excellent, good, only fair, or ONLY FAIR 10% poor? POOR 5% DON'T KNOW /REFUSED 0% 8. All in all, do you think things in RIGHT DIRECTION 59% (Circle Pines /Centerville /Lexing- WRONG TRACK 31% ton) are generally headed in the DON'T KNOW /REFUSED 10% right direction, or do you feel things are off on the wrong track? I would like to read you a list of a few city services. For each one, please tell me whether you would rate the quality of the service as excellent, good, only fair, or poor? (ROTATE) EXCL GOOD FAIR POOR DK /R 9. Police service? 42% 46% 6% 1% 4% 10. Fire service? 44% 41% 2% 0% 12% 11. Recycling and garbage? 32% 57% 7% 1% 3% 12. Building inspections? 4% 58% 9% 4% 26% 13. Park maintenance? 14% 70% 9% 3% 4% 14. Recreation services? 5% 60% 16% 6% 14% 15. Animal control? 7% 68% 16% 3% 6% 16. Code enforcement? 4% 65% 19% 4% 8% I Now, for the next four city services, please consider only their job on city - maintained streets and roads. That means excluding interstate highways, state and county roads that are taken care of by other levels of government. Hence, IN LEXINGTON AND CIRCLE PINES: Interstate 35W, Lake Drive and Lexington Avenue should not be considered. How would you rate.... IN CENTERVILLE: Interstate 35E and Main Street should not be considered. How would you rate .... EXCL GOOD FAIR POOR DK /R 1 17. City street repair and maintenance? 2% 54% 36% 8% 0% 2 99 EXCL GOOD FAIR POOR DK /R 18. Snow plowing? 12% 66% 19% 3% 0% 19. Street lighting? 6% 52% 35% 7% 0% 20. Street sweeping? 5% 69% 21% 4% 1% 21. When you consider the property EXCELLENT 2% taxes you pay and the quality GOOD 39% of city services you receive, ONLY FAIR 44% would you rate the general value POOR 12% of city services as excellent, DON'T KNOW /REFUSED 4% good, only fair, or poor? 22. How would you rate (Circle Pine's/ EXCELLENT 4% Centerville's /Lexington's) city GOOD 44% services in comparison with nei- ONLY FAIR 29% ghboring communities -- excellent, POOR 6% good, only fair, or poor? DON'T KNOW /REFUSED....17% Thinking about another topic.... 23. Are there areas in the City of YES 8% (Circle Pines /Centerville /Lexing- NO 91% ton) where you do not feel safe? DON'T KNOW /REFUSED 0% IF "YES," ASK: (N =21) 24. In which areas do you not feel safe? EVERYWHERE, 5 %; PARKS, 38 %; TRAILER PARK, 5 %; TRAILS, 5 %; BARS, 19 %; APARTMENTS, 10 %; SCHOOLS, 5 %; SCATTERED, 14 %. 25. What would make you feel more safe? UNSURE, 5 %; MORE STREET LIGHTING, 29 %; MORE POLICE PATROLLING, 34 %; REDEVELOPMENT, 9 %; ENFORCE CODES, 9 %; ADULT SUPERVISION, 9 %; SCATTERED, 5 %. 26. How would you rate the amount of TOO MUCH 7% police patrolling in your neigh- ABOUT RIGHT AMOUNT....88% borhood -- too much, about the NOT ENOUGH 5% right amount or not enough? DON'T KNOW /REFUSED 0% 27. How would you rate the amount of TOO MUCH 17% traffic enforcement by the police ABOUT RIGHT AMOUNT 75% in your neighborhood -- too much, NOT ENOUGH 7% about right amount or not enough? DON'T KNOW /REFUSED 1% 28. How serious of a problem is traf- VERY SERIOUS 7% fic speeding in your neighborhood SOMEWHAT SERIOUS 31% -- very serious, somewhat serious, NOT TOO SERIOUS 40% not too serious, or not at all NOT AT ALL SERIOUS 22% serious? DON'T KNOW /REFUSED 0% 3 100 Next, let's discuss the Centennial Lakes Police Department. Police work can be divided into three categories: residential services, community outreach and crime- related services. Let's talk about each one... 29. During the past two years have you YES 18% or any member of your household NO 82% contacted the Centennial Lakes DON'T KNOW /REFUSED 0% Police Department for a service, such as medical assistance, animal control, or a car lock out? IF "YES," ASK: (N =46) 30. Would you say the way the EXCELLENT 65% Police employee handled the GOOD 28% situation was excellent, ONLY FAIR 7% good, only fair, or poor? POOR 0% DON'T KNOW /REFUSED 0% 31. Would you say the time it YES 98% took the Police to respond NO 2% was appropriate? DON'T KNOW /REFUSED 0% 32. During the past two years have you YES 29% or any member of your household NO 71% had any contact with the Centenn- DON'T KNOW /REFUSED 0% ial Lakes Police Department through community programs, such as school liaisons, senior pro- grams, National Night Out, Safety Camp or city open houses? 33. Have you been a victim of a crime YES 7% in (Circle Pines /Centerville /Lex- NO 93% ington) during the past two years? DON'T KNOW /REFUSED 0% IF "YES," ASK: (N =17) 34. Did you report the crime to YES 88% the police? NO 12% DON'T KNOW /REFUSED 0% IF "YES," ASK: (N =15) 35. Would you say the way EXCELLENT 33% the Police employee han- GOOD 40% dled the situation was ONLY FAIR 27% excellent, good, only POOR 0% fair, or poor? DON'T KNOW /REFUSED 0% 36. Would you say the time YES 100% it took the Police to NO 0% respond was appropriate? DON'T KNOW /REFUSED 0% 4 101 IF "NO" IN QUESTION #34, ASK: (N =2) 37. Why did you not report the crime? IDENTITY THEFT, 100 %. 38. Please tell me which one you consider to be the greatest concern in (Circle Pines /Centerville /Lexington)? If you feel that none of these problems are serious, just say so. Violent crime 1% Traffic speeding . Drugs 5% Youth crimes and vandalism 7% Identity theft 2% Code violations, such as junk cars 4% Business crimes, such as shoplifting and check fraud 1% Residential crimes, such as burglary, and theft 3% ALL EQUALLY 1% NONE OF THE ABOVE 53% DON'T KNOW /REFUSED 0% Moving on The (Circle Pines /Centerville /Lexington) park system is composed of larger community parks and smaller neighborhood parks, trails, and community ballfields. Of these facilities, which have you or members of your household used during the past year? YES NO DKR 39. Larger community parks? 68% 32% 0% 40. Smaller neighborhood parks? 65% 35% 0% 41. Trails? 76% 24% 0% 42. Community ballfields? 39% 60% 1% 43. In general, do you feel that YES 84% existing recreational facilities NO 13% offered by the City meet the DON'T KNOW /REFUSED 3% needs of you and members of your household? IF "NO," ASK: (N =33) 44. What additional recreational facilities would you like to see the City offer its residents? UNSURE, 3 %; ICE RINK, 6 %; SWIMMING POOL, 9 %; TRAILS, 15 %; DISC GOLF, 3 %; COMMUNITY CENTER, 24 %; TENNIS COURTS, 6 %; YOUTH PROGRAMS, 12 %; PARKS, 3 %; BASKET- BALL COURTS, 9 %; SENIOR PROGRAMS, 6 %; SOCCER FIELDS, 3 %. 5 102 Changing topics.... 45. Other than voting, do you feel YES 50% that if you wanted to, you could NO 43% have a say about the way the City DON'T KNOW /REFUSED 7% of (Circle Pines /Centerville/ Lexington) runs things? 46. How much do you feel you know A GREAT DEAL 11% about the work of the Mayor and A FAIR AMOUNT 48% City Council -- a great deal, a VERY LITTLE 34% fair amount, very little, or none NONE AT ALL 8% at all? DON'T KNOW /REFUSED 0% 47. From what you know, do you approve STRONGLY APPROVE 3% or disapprove of the job the Mayor APPROVE 44% and City Council are doing? (WAIT DISAPPROVE 31% FOR RESPONSE) And do you feel STRONGLY DISAPPROVE.... 7% strongly that way? DON'T KNOW /REFUSED 17% IF A JUDGMENT IS GIVEN, ASK: (N =207) 48. Could you tell me why you feel that way? GOOD JOB, 24 %; LISTEN, 10 %; NO PROBLEMS, 5 %; DON'T LISTEN, 14 %; COULD IMPROVE, 5 %; POOR SPENDING, 16 %; ROAD CONSTRUCTION, 7 %; NOT PROACTIVE, 4 %; PLANNING FOR THE FUTURE, 6 %; TOO MUCH GROWTH, 2 %; NEED MORE BUSINESSES, 3 %; SCATTERED, 4 %. 49. How much first hand contact have QUITE A LOT 8% you had with the (Circle Pines/ SOME 35% Centerville /Lexington) city staff VERY LITTLE 41% -- quite a lot, some, very little, NONE 15% or none? DON'T KNOW /REFUSED 1% 50. From what you have heard or seen, EXCELLENT 12% how would you rate the job per - GOOD 53% formance of the (Circle Pines/ ONLY FAIR 14% Centerville /Lexington) city staff POOR 3% -- excellent, good, only fair, or DON'T KNOW /REFUSED....18% poor? IF A JUDGMENT IS GIVEN, ASK: (N =205) 51. Could you tell me why you feel that way? UNSURE, 2 %; GOOD JOB, 13 %; HELPFUL, 42 %; LISTEN, 2 %; NO PROBLEMS, 5 %; FRIENDLY, 18 %; DON'T LISTEN, 2 %; COULD IMPROVE, 3 %; NOT FRIENDLY, 5 %; POOR JOB, 3 %; SCATTERED, 5 %. 52. During the past year, have you YES 48% contacted (Circle Pines /Center- NO 52% ville /Lexington) City Hall? DON'T KNOW /REFUSED 0% 6 103 IF "YES," ASK: (N =121) Thinking about your last contact with the City, for each of the following characteristics, please rate the service as excellent, good, only fair, or poor.... EXC GOO FAI POO DKR 53. Courtesy and helpfulness of the receptionist? 38% 46% 8% 8% 0% 54. Ease of reaching a department staff member who could help you? 34% 50% 8% 8% 0% 55. Courtesy and helpfulness of the department staff? 31% 50% 12% 7% 0% 56. Have you used the voice mail NO 85% system to leave a message at YES /YES 12% City Hall? (IF "YES," ASK:) YES /NO 3% Did you receive a timely DON'T KNOW /REFUSED 0% response? Moving on 57. What is your principal source of information about (Circle Pines /Centerville /Lexington) City Government and its activi- ties? CITY NEWSLETTER, 16 %; CITIZEN, 26 %; QUAD, 28 %; CABLE TELEVISION, 8 %; WEBSITE, 4 %; MEETINGS, 5 %; WORD OF MOUTH, 6 %; WHITE BEAR PRESS, 2 %; HUGONIAN, 3 %; SCATTERED, 2 %. 58. During the past year, did you YES 94% receive the city's newsletter? NO 6% DON'T KNOW /REFUSED 0% IF "YES," ASK: (N =234) 59. Do you or any members of your YES 90% household regularly read it? NO 10% DON'T KNOW /REFUSED 0% 60. Does your household currently sub- YES 60% scribe to cable television? NO 40% DON'T KNOW /REFUSED 0% IF "YES," ASK: (N =150) 61. How often during the past FREQUENTLY 7% year have you watched City OCCASIONALLY 33% Council meeting telecasts on RARELY 23% Channel -- frequently, NEVER 37% occasionally, rarely or DON'T KNOW /REFUSED 0% never? 7 104 62. Do you have access to the Internet HOME ONLY 39% at home? (WAIT FOR RESPONSE) Do WORK ONLY 2% you have access to the Internet BOTH 48% at work? NEITHER 12% DON'T KNOW /REFUSED 0% ASK ONLY IN CENTERVILLE AND CIRCLE PINES: IF "YES," ASK: (N =220) 63. Have you accessed the City's YES 51% website? NO 49% DON'T KNOW /REFUSED '0% IF "YES," ASK: (N =113) 64. Were you able to find YES 94% what you were looking NO 6% for? DON'T KNOW /REFUSED 0% 65. What information were you looking for? UNSURE, 3 %; COMMUNITY EVENTS, 7 %; GENERAL INFOR MATION, 13 %; DEVELOPMENT /PLANNING, 9 %; CITY COUNCIL MINUTES, 6 %; ORDINANCES /CODES, 8 %; PERMITS /LICENSES, 5 %; JOB LISTINGS, 2 %; GARBAGE/ RECYCLING, 6 %; PARKS AND RECREATION, 14 %; ROAD REPAIR UPDATES, 16 %; SNOW PLOWING, 4 %; GARAGE SALES, 3 %; SCATTERED, 4 %. 66. What information would you like to see on the City's website? UNSURE, 41%; COMMUNITY EVENTS, 7 %; GENERAL INFORMA- TION, 2 %; DEVELOPMENT /PLANNING, 13 %; CITY COUNCIL MINUTES, 6%; ORDINANCES /CODES, 3 %; PARKS AND RECREA- TION, 6 %; ROAD REPAIR UPDATES, 13 %; BUDGET, 2 %; SCATTERED, 7 %. Now, just a few more questions for demographic purposes.... Could you please tell me how many people in each of the following age groups live in your household. 67. Persons 65 or over? NONE 89% ONE 4% TWO OR MORE 7% 68. Adults under 65? NONE 7% ONE 10% TWO 77% THREE OR MORE 6% 8 1 69. School -aged children or NONE 48% pre- schoolers? ONE 18% TWO 23% THREE OR MORE 11% 70. Do you own or rent your present OWN 92% residence? RENT 8% REFUSED 0% And now, for one final question, keeping in mind that your an- swers are held strictly confidential.... 71. Is your pre -tax yearly household UNDER $50,000 14% income over or under $75,000? $50,001 - $75,000 26% IF "OVER," ASK: $75,001 - $100,000 26% Is it over $100,000? (IF "YES," $100,000 - $125,000 18% ASK:) Is it over $125,000? OVER $125,000 9% IF "UNDER," ASK: DON'T KNOW /REFUSED 7% Is it under $50,000? 72. Gender MALE 50% FEMALE 50% 73. REGION OF CITY CENTERVILLE 100% CIRCLE PINES NA LEXINGTON NA 9 — - 106 � a r 0 -. 0 Cip tokit x Gay t. a fi I: Z" b+r 1 es y.c ti Yil 4 v . 1l a F T. a M% ""�i.n�x Y • Y'M4 • f � • Jc f ik — — [ r Quality of Life Rating Tri-Cities: Centerville, Circle / so , 68 es Pines & Lexington 70 , 60 , 50 40 . 34 . " ' ... . 30 ' 16 ' 20' 1 10 12 10 - *2 . . . ........■,..... D Exosiont Geol Ony Fmk Poof Unsure 1611Corte5e !Circle Pinta CI-111710100 I ..---- ...— — — _ — ---.-- 7 - - — Like Most about City Most Serious Issue ...... . ONO Trim 1.4. . — , 111•M 01011•11171 •••••• ..t. , 0•1•1•••••1•1 , ,, ■••1•1••••■••••• _ .. 1,.••• 1:C•11101•111e I 1.•••110 , raps. pmes ........0.... Lie"; - , • ....N.,...... ouiengion _ 11,1,••••••••■••• ..., ' , • Ns. ••••■•••••■ tam a IIN•a . . 110.1■••••• .. . IhnlOwn Ipme, . . sm. 1 , es•Ilmal „ 0 10 20 30 40 5c 0 5 10 15 20 25 XI 35 .10 108 1 Fixed or Improved Community Identity 1 I I . , Ermine 24 leraleirdaahv • . • • i . . eo Leek al adman Good • - eo Loch of 11001■•••••• ,,, -.1-Z."—: I Toe Illuell Onoll• . • : L•cit el Yaolli AdMiles _ P , m ; II:Centers/9e ICCirole ines Onty Fan I/ 67161111111111111118.1 22 ' U. of Oak 6dInentoll • CLiniegton 2 Poor 2 WE al Pole ,:. . • . 1 2 men Poke PINIIIng ..., 0 Ureere 0 1 1 I 0 10 20 30 40 50 60 70 1 0 5 10 15 20 25 33 I locerdomme •am* Pines 621.1olegton ..I • I I I I Community Identity i 1 Neighborhood Appearance ! i 60 I Ectellent 75' .• 1 , 4 i 7 , . . 1 5 0 . i . .• Geed , , . I . I 4° 93 ao.. I114 OCCernarsils . . : $ Oro/y Fair 14 I 16•Circle Poe* I . .r. .. ... ... .. . C2L ' on 1 5 . Poor 1,4 10 . . • t 2 2 2 2 3 1 . 0 0 1 Unsure 0 Exeeleet Good ony Fek Poor Unture 0 11E Study Iff1900 SOXIi [32001 Stud/ I 0 10 20 33 40 00 02 70 EC ' . j .. . I. [ ; I _ 109 -- -- I Direction of Community City Services: Centerville I I Police sew se • 7 • 100 Fn Ssn4e! . —_ k . • I Re^ 80 ( _ - _ —__ G7 11 Park Maintenance 84 42 60 t rCereerMle Reerestan SanteM 65 Zl • 1 lCe i n n Pln4s Ai Control -- -. 75 —_ t j ..31 . _ _ ... .................... . Olanrpton 1 1 1 COO! Enlacement _ _ _ 67 7.� 40 City Street RepeefMatnteoance _- 56 01 _�.. i8 .... -.. ... .. ( Sam Pacing Is ... _ . 77 !feet I- 56 , v Street Sweepinp 74 25 • 0 20 40 BO 80 100 120 0 Rrpll Ces rion Wrong Track Unsure larPosBhe 111111epethe I • I City Services: Circle Pines City Services: Lexington Pd. Sen4ce 14 83 ; Poke Sweat _ Fl ___ 14 - • Frre Servo! 77 8 ( Fire 8eM11de 80 1 - • Recycling/Garbage __ —.____ _ 80 10 1 RecydepN�eriege --- __. --. 8A .7 Bolduc rn0Dectonc 84 70 . Buldr InspecUar ___ —,Stl —.. 14 . , _ Perk Maintenance •7 e8 ; Pork Melnanence • 75 1; Mar! Services _ 61 77 RecmeServices dn Services . Services 5B : Animal Camel 68 7: ( wr! Control 68 17 .. code Enforxmerd 60 •— — 25.. I Code Enforcement SO - — 7c City Street Retlee/Makrtenena 57 46 • City Street Repslr/Makdenanoe 53 46 • Snow Mowing 85 14 Snuff FSyMng 64 __ _ -- 1-, Street LQtUIOQ .S3 36 Street Lighting 65 1 . Street SweedN 73 _.. 25 Street Severe% 67 1, 0 20 40 60 80 100 120 I 0 20 40 80 80 100 120 IRPos ive wiN•padw 1 I I.POekhe !Negative 1 110 Value of City Services Neighborhood Traffic Speeding P 9 / ..... ....... 52 I Sa Serious 32% 1 50 40 '.IiiiiiLz. Vary Serious i 30 2 23 i 1 12 1p 1 ' I D Not Too sers Not AI All Serious i eVoallent Good Orly Fax Poor lMwre ' 3�% iou y 22% *Centend% •Cirele Pines DUexlrgton I Services in Comparison 1 Neighborhood Police Activities ! I SD .......g .. .., I 12 Much 12 M I i ' .F1,• I i Altout Right 61 o . ! 21 22 I 12 .. 47 t Nal Enough 12 ' I I 15 I 10 4 .E.. -. ?r. 6 I D i Unsure 0 1 Excelent Good Only Feu Poor Unsure I 0 20 q 50 Be 100 I *Centerville =Circle Pines C: _erdrgton I (tatPaeO lnp rrrrerle Enlargement I I _ _ _ -- - - L_._ I . 111 1 --, Contact for Police Service Victim of Crime .. liwpit*••■••Wift Re:MN Om . . , III Ensiled r : ....e....«...■,. .... i. : : iv." 84481.1 20 • • _ _. • • CIONJ 1.4 Ne Ovly Mr ? OM Pca I . 110 44rWroi 8 wPww p S1 66.64 Is Victim of 1 301E0 during Ho wow 12 ' ' • Centoet during Port Post Two Yowl 0 20 40 80 SO 1CO 129 0 20 40 BO 80 11/0 Two Vows • 1____ _ • F _ Public Safety Concerns Use of Park System . . %dew Come . 100 Trey: Spobdop , - • . 80 ....... .. .. . ........ . . .76 .... . se es 71 85 yo6p, 06rowNordshorn 55 identity Then 1 : . 80 50 51 46 C,oOe V,614tow . : IM9entrnmee , if Circle Plow 38 40 . 1 39 8,woow Cnmos i n Lev ,. — — Repiertiol Cm** 1 20 -- . 1 None 4 ." 0 104.4rorm.181 Unsure 1 : SWIM 11118104824.41/ 091malty1141841414 0 10 20 30 40 50 80 111111Con1wale •Citole Was 1.3LexInoton ) J _1 112 _ _ Recreational Facilities Adequacy I P Sense of Empowerment I 84 70 03 H I e0 I -,bp 1 I f so 43 80 I rcernn4 ee 1 .. I! Code Ones ••!B 26 I 40 OLmuglon 30 13 76 t5 i 4 `.. , ! 20 !o y s ..... ler 0 Y! 1b unsure IsCenterWe •Circle Pees OLexinpton I Manor and City Council j City Staff i 1 60 I 50 .4 .. I a q0 .. _ .... i 4 40 r w ......... 21 1 m 1 i n 1 . t I 1 - .�- i 17 , a . ,. .. I 10 . ...( 1 o ,,.,s a...., "r'" ::: """ .�.... I or. A u Wry UM u... �, , 1 j�Certervise aC;rcle Pins CLoonpton SCAM it,r E io..sp ' Men . .. I IRCee teMM �C oc4e Ptnes OLeknpton I 11 I ■ 1 ( . 113 Principal Source of information 60 40 ss 30 12 10 . • -0 4 . 11 0 My NM.. TelNe. II*. CM Lsoll Qs. IN. 011M INCantstvlie =Circle Ana CLiodrgton • • 114 Tri- Cities: Centerville, Circle Pines & Lexington 2007 Residential Surveys Lo 7_ Decision Resources, Ltd. Q uality of Ratin 2007 Tri- Cities Study 80 68 7 65 70 56 60 50 40 34 30 22 .1$ 20 1© S 12 10 2 0 AMMIMMMIIIIIMM"IMMIIMMIMIlli=a 91 Excellent Good Only Fair Poor Unsure INCenterville lo Circle Pines ELexington Decision Resources, Ltd. Like Most about City 2007 Tri- Cities Study Unsure 4 0 Small Town Feel 38 .ir:' m • :its:, . ... . 3 42 5 Schools s OM Quiet/Peaceful sesonagramalosiss 14 Lakes 4 5 4 I. Centerville Location MIIIIMINIE 6 I Circle Pines Friendly People imisawastims D Lexington Neighborhood/Housing stal 6 B Close to Work 4 MEM 4 Rural /Open Space v 2 5 8 0 Safe - 5 Scattered 12 0 10 20 30 40 50 Decision Resources, Ltd. Most Serious Issue 2007 Tri- Cities Study Nothing 1.10 �`°'7 12 High Taxes 111111111111.1111 35 Road Conditions Traffic Congestion 1.1111 5 Lack of Businesses 11111111WM Too Much Growth " ` •Centerville Rising Crime - 6 IM Circle Pines City Government 8 B o Lexington Road Construction 0 16 0 School Funding 1 Drugs o la 6 Scattered 12 12 Unsure 9 0 5 10 15 20 25 30 35 40 Decision Resources, Ltd. Fixed or Improved 2007 Tri- Cities Study Unsure 181i i2 18 High Taxes _ 16 Road Conditions 26 Lack of Sidewalks z MI Lack of Businesses 16 16 a MINN Too Much Growth 3 C enterville T Lack of Youth Activities — 3 •Circle Pines Lack of Code Enforcement 4 o Lexington Lack of Parks 3 More Police Patrolling 6 Road Construction � 111111111111111111111110 Scattered 18 16 Nothing mob 3 10 0 5 10 15 20 25 30 Decision Resources, Ltd. Community Identity 2007 Tri- Cities Study 20 Excellent 24 16 60 Good 56 I 60 17 Only Fair 18 , ;: 22 2 Poor 2 • 2 0 Unsure 0 11 0 10 20 30 40 50 60 70 INCenterville ®Circle Pines oLexington Decision Resources, Ltd. Neighborhood Appearance 2007 Tri- Cities Study 24 Excellent 27 14 60 Good 55 67 r • Centerville N 10 Only Fair 14 M Circle Pines 15 o Lexington 5 Poor 4 al 4 0 Unsure 0 0 0 10 20 30 40 50 60 70 80 Decision Resources, Ltd. - Direction of Community 2007 Tri- Cities Study 100 75 75 80 59 N 60 SCenterville •Circle Pines oLexington 40 31 19 18 20 10 7 N. 6 't 0 Right Direction Wrong Track Unsure Decision Resources, Ltd. City S Centerville ervices: 2007 Tri- Cities Study Police Service 88 7 Fire Service 85 • Recycling /Garbage 89 8 Building Inspections 62 13 Park Maintenance 84 12 Recreation Services 65 22 Animal Control 75 19 Code Enforcement 69 23 City Street Repair /Maintenance 56 44 Snow Plowing 78 22 Street Lighting 58 42 Street Sweeping 74 25 0 20 40 60 80 100 120 M Positive ® Negative Decision Resources, Ltd. City - CircIe Sery ices. 2007 Tri- Cities Study Police Service 84 13 Fire Service 79 8 Recycling /Garbage 90 10 Building Inspections 54 20 Park Maintenance 77 18 Recreation Services 61 22 Animal Control 68 22 Code Enforcement 60 29 City Street Repair /Maintenance 52 48 Snow Plowing 86 14 Street Lighting 63 36 Street Sweeping 73 25 0 20 40 60 80 100 120 • Positive s Negative Decision Resources, Ltd. City Services: Lexington 2007 Tri- Cities Study Police Service 83 14 Fire Service 86 3 Recycling /Garbage 88 7 Building Inspections 50 14 Park Maintenance 75 15 Recreation Services 58 21 T Animal Control 68 18 Code Enforcement 58 26 City Street Repair /Maintenance 53 46 Snow Plowing 84 15 Street Lighting 65 34 Street Sweeping 82 15 0 20 40 60 80 100 120 ® Positive ® Negative Decision Resources, Ltd. Value of City Services 2007 Tri- Cities Study 60 51 52 50 44 3' 40 (0 N 30 22 23 17 20 12 12 7 10 2 4 4 3 in 0 Excellent Good Only Fair Poor Unsure mCenterville IIICircle Pines ELexington Decision Resources, Ltd. Services ' in Comparison 2007 Tri- Cities Study 60 50 47 44i. 40 ..38.- 30 - 1 29 N 22 21 22 12 AI 11 10 4 3 0 Excellent Good Only Fair Poor Unsure INCenterville INICircle Pines oLexington Decision Resources, Ltd. Neighborhood Traffi c Speedin 2007 Tri- Cities Study Somewhat Serious 32% Very Serious 13% CO N Not Too Serious Not At All Serious 34% 22% Decision Resources, Ltd. Nei hborh Activities g ooh Police 2007 Tri- Cities Study 7 Too Much 12 81 About Right 73 N r 12 Not Enough 15 0 Unsure li 0 20 40 60 80 100 •Patrolling •Traffic Enforcement Decision Resources, Ltd. Contact for P Service 2007 Tri- Cities Study Yes Employee Handling 20% Excellent 55 Good 35 Only Fair 5 Poor 4 No Appropriate Response 80% Time Prompt 94 Not Prompt 5 Contact during Past Two Years 0 20 40 60 80 100 120 • Percentage Decision Resources, Ltd. Victim of Crime 2007 Tri- Cities Study Reported Crime 88 Yes Employee Handlfng 10% Excellent 20 Good 54 No Only Fair 17 M 90% Poor 9 Appropriate Response Time Prompt 88 Victim of Crime during Not Prompt 12 Past Two Years 0 20 40 60 80 100 IN Percentage Decision Resources, Ltd. Public Safety Concerns 2007 Tri- Cities Study Violent Crime 11 0 Traffic Speeding , ' s ' 22 Drugs ,z Youth CrimesNandalism 1111.1% ,4 Identity Theft II INCenterville M T Code Violations Ne •Circle Pines Business Crimes !1 E] Lexington 1 Residential Crimes 111111 7 Equally 114 None 1111111111r 53 Unsure 9 0 10 20 30 40 50 60 Decision Resources, Ltd. Use of Park System 2007 Tri- Cities Study 100 80 76 68 65 69 71 60 - -- 58 54 "' 51 50 co 46 II 40 39 39 20 0 Larger Community Parks Trails Smaller Neighborhood Parks Community Ballfields •Centerville •Circle Pines oLexington Decision Resources, Ltd. Recreational Facilities Adequacy 2007 Tri- Cities Study 100 84 84 79 80 1 II1Centerville 60 T • Circle Pines =Lexington 40 13 16 15 20 �--- 3 4 6 0 Yes No Unsure Decision Resources, Ltd. Sense Empowerment 2007 Tri- Cities Study 70 i 63 64 60 50 43 in 40 r 29 26 30 20 ,� 1 7 8 / 10 0 Yes No Unsure loCenterville •Circle Pines oLexington Decision Resources, Ltd. Mayor and City Council 2007 Tri- Cities Study 60 54 50 50 48 44 42 42 40 31 33 31 co 30 27 23 20 1616 18 I 10 11 10 10 ...8- 5 - -- -8- 7 6 0 k I 0 1 2 3 I 1 2 ill Great Deal Very Little Unsure Somewhat Approve Strongly Disapprove Fair Amount None At All Strongly Approve Somewhat Disapprove Unsure •Centerville •Circle Pines =Lexington Decision Resources, Ltd. City Staff 2007 Tri- Cities Study 60 53 50 48 49 50 41 40 35 36 35 co 31 30 8 2T 21 21. 20 - 18 1 14 12 1 0 - -8- -- 10 9 5 4 4 3 � b- 1 0 1 ,h 0 2 0 µ no Quite A Lot Very Little Unsure Good Poor Some None Excellent Only Fair Unsure •Centerville •Circle Pines =Lexington Decision Resources, Ltd. Principal Source of Information 2007 Tri- Cities Study 60 52 50 40 36 36 03 30 28 29 co 24 20 16 10 1 812 j 45 645 - 2 4 2 3 EN Ai 111 ail M City Newsletter Cable Television Meetings Other Local Newspapers Quad Newspaper Website Word of Mouth Scattered 0Centerville Circle Pines EJLexington Decision Resources, Ltd. Restricted Use Appraisal Report PT r.. i i z . 1 L� Non - Bulldable Land Property: XXXX County Road 14 Centerville, MN 55038 City of Centerville Prepared For Attn: Dallas Larson, City Administrator 1880 Main Street Centerville, MN 55038 Pate: February 17, 2012 Prepared By: Colleen M. Walled, Appraiser William R. Waytas, Appraiser NAGELL APPRAISAL & CONSULTING 7515 Wayzata Boulevard Minneapolis, MN 55426 Telephone: (952) 544 -8966 Fax No. (952) 544 -8969 File # G1201005 139 NAGELL APPRAISAL & CONSULTING 7515 Wayzata Blvd. #115 Minneapolis: 952-544-8966 Minneapolis, MN 55426 St. Paul: 651- 209 -6159 Established in 1968 Central Fax: 952- 544 -8969 City of Centerville February 24, 2012 Attn: Dallas Larson, City Administrator 1880 Main Street Centerville, MN 55038 Dear Mr. Larson: In accordance with your request, a Restricted Use Appraisal Report (less extensive collection, verification, analysis and viewing have been used In the valuation approaches, given the purpose and intended use of the report) has been made on the following described property: Subject Property: XXXX County Road 14 Centerville, MN 55038 The property is legally described herein. The appraisal assumes that the property meets all current environmental standards. The appraisal analysis and conclusions are subject to certain limiting conditions and assumptions described herein. As a result of my appraisal and experience, it is my opinion that the current before and after market values of the subject property, as -is condition, as of February 17, 2012, are: MARKET VALUE OPINION: j $8,900 Our company has 12 employees, has been in business since 1968 and has sufficient knowledge, experience, contacts and resources to competently complete this assignment. The accompanying report contains data secured from my personal investigation and from sources considered to be reliable; however, correctness is not guaranteed. To the best of my knowledge and belief, the statements contained in this report are true and correct. Neither my employment to make this appraisal, nor the compensation, is contingent upon the value reported. This report has been prepared in conformity with the code of professional ethics and standards of professional appraisal practice of the Appraisal Institute and appraisal standards set forth by Uniform Standards of Professional Appraisal Practice. Sincerely, y + '1 , f Colleen M. Walled William R. Waytas, SRA, CRP Appraiser MN 40249801 Certified General MN 4000813 www.catinap•ll.com Nagel! Appraisal & Consulting 952- 544 -8966 ( www.callnagell.com 1 140 SUMMARY APPRAISAL REPORT FOR PROJECT NO. SP 02- 614-24 ,- r z te sty 1 r . . . r -1 N. I. 404 t•+ • , - 'ri te e lb.% , ... ... i _ _ , Iii+ . : ;i ,wst : _ _ _ .- - _ :-_. , 4 . ii s PARCEL 33 FORMER OLSON RESIDENCE 7261 MAIN STREET CENTERVILLE, MN 55038 PREPARED FOR ANOKA COUNTY HIGHWAY DEPARTMENT EFFECTIVE DATE OF THE APPRAISAL January 18, 2012 PREPARED BY ANOKA COUNTY HIGHWAY DEPARTMENT OFFICE OF RIGHT OF WAY RICHARD C. ERICKSON RIGHT OF WAY SPECALIST 2100 3rd Avcnuc, Room 224 aJ Anoka, Minnesota 55303 t� Ph-612-323-5520-Fax-612-323-5418 p , 141 COUNTY OF ANOKA Department ofHigltwgya/Right -of -Way Government Center • 2100 — 3" Avenue, Suite 224 Anoka, MN 55303 -5033 (763) 323 -5520 FAX (763) 323 -5418 Richard C. Erickson Right -of -Way Specialist Direct Dial Number (763) 323 -5522 January 18, 2012 Mr. Andrew Witter Assistant Anoka County Highway Engineer Anoka County Highway Department 1440 Bunker Lake Boulevard Andover, MN 55304 Dear Mr. Witter: At your request, 1 have preformed a complete appraisal and prepared this summary report of the former Olson residence, at 7261 Main Street, Centerville, MN 55038. The appraisal assignment was to estimate the market value of the aforementioned property in fee simple interest after a total taking made by the Anoka County Highway Department for its Highway Project SP 02- 614-24, Main Street, as of January 18 2012. The purpose of the appraisal is to estimate the current fan market value of the remaining parcel. Market Value has been defined as the most probable price which a property should bring in a competitive and open market under all conditions requisite to a fair sale, the buyer and seller, each acting prudently, knowledgeably and assuming the price is not affected by undue stimulus. Implicit in this definition is the consummation of a sale as of a specified date and the passing of title from seller to buyer under conditions whereby: (1) buyer and seller are typically motivated; (2) both parties are well informed or well advised, and each acting in what he considers his own best interest; (3) a reasonable time is allowed for exposure in the open market; (4) payment in terms of cash in U.S. dollars or in terms of financial arrangements comparable thereto; and (5) the price represents the normal consideration for the property sold unaffected by special or creative financing or sales concessions granted by anyone associated with the sale. We have not considered any liens, title defects. outside financial interest or encumbrances that may affect the Market Value of the property. Our survey concerns only with the physical value of the property as revealed to us, and does not include personal property, assets, or equipment. Based upon inspection of the subject property and in consideration of the various physical. legal, social, and economic factors that influence real estate, the following conclusions of value as of January 18 2012 is as follows: The Estimated Market Valuation of the above mentioned property is — $29,350.00 Respectfully submitted, Richard C. Erickson Anoka County Highway Department Right of Way Specialist Minnesota License No. 4001311 ANOKA COUNTY HIGHWAY DEPARTMENT p OFFICE OF RIGHT OF WAY 142 SUMMARY APPRAISAL REPORT FOR PROJECT NO. SP 02- 614 -24 4. 1,110' . � I At. • PARCEL 75 FORMER PERRON RESIDENCE 1798 MAIN STREET CENTERVILLE, MN 55038 PREPARED FOR ANOKA COUNTY HIGHWAY DEPARTMENT EFFECTIVE DATE OF THE APPRAISAL JANUARY 18, 2012 PREPARED BY ANOKA COUNTY HIGHWAY DEPARTMENT OFFICE OF RIGHT OF WAY RICHARD C. ERICKSON RIGHT OF WAY SPECALIST 2100 3rd Avenue, Room 224 Anoka, Minnesota 55303 N P1i-612- 323 -5520- Fax -612- 323 -5418 entip 0. 143 COUNTY OF ANOKA Department of Highways/Right-of-Way Government Center • 2100 — 3 Avenue, Suite 224 Anoka, MN 55303 -5033 (763) 323 -5520 FAX (763) 323 -5418 Richard C. Erickson Right -of -Way Specialist Direct Dial Number (763) 323 -5522 January 18, 2012 Mr. Andrew Witter Assistant Anoka County Highway Engineer Anoka County Highway Department 1440 Bunker Lake Boulevard Andover, MN 55304 Dear Mr. Witter: At your request, I have preformed a complete appraisal and prepared this summary report of the former Perron residence, at 1798 Main Street, Centerville. MN 55038. The appraisal assignment was to estimate the market value of the aforementioned property in fee simple interest after a total taking made by the Anoka County Highway Department for its Highway Project SP 02- 614-24, Main Street, as of January 18'', 2012. The purpose of the appraisal is to estimate the current fair market value of the remaining parcel, Market Value has been defined as the most probable price which a property should bring in a competitive and open market under all conditions requisite to a fair sale, the buyer and seller, each acting prudently, knowledgeably and assuming the price is not affected by undue stimulus. Implicit in this definition is the consummation of a sale as of a specified date and the passing of title from seller to buyer under conditions whereby: (1) buyer and seller are typically motivated; (2) both parties are well informed or well advised, and each acting in what he considers his own best interest; (3) a reasonable time is allowed for exposure in the open market; (4) payment in terms of cash in U.S. dollars or in terms of financial arrangements comparable thereto; and (5) the price represents the normal consideration for the property sold unaffected by special or creative financing or sales concessions granted by anyone associated with the sale. We have not considered any liens, title defects, outside financial interest or encumbrances that may affect the Market Value of the property. Our survey concerns only with the physical value of the property as revealed to us, and does not include personal property, assets. or equipment. Based upon inspection of the subject property and in consideration of the various physical, legal, social, and economic factors that influence real estate, the following conclusions of value as of January 1 8 1h , 2012 is as follows: The Estimated Market Valuation of the above mentioned property is - $42,500.00 Respectfully submitted, Richard C. Erickson Anoka County Highway Department Right of Way Specialist Minnesota License No. 4001311 ANOKA COUNTY HIGHWAY DEPARTMENT N OFFICE OF RIGHT OF WAY co a 144