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2024 11-19 CC Packet
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2024 11-19 CC Packet
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10/9/2025 9:54:11 AM
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Gem Lake | Innovating the Online Payment Experience <br /> Confidential & Proprietary © 2021 | 26 <br />3 Pricing <br />EXAMPLE only: Pricing based on 12,000 bills per month and $56 average credit card payment. <br />Service Description- Paid by Gem Lake Fee <br />Integration, Deployment and Training <br />NOTE: Includes integration with BS&A <br />$5000 <br />Waived <br />Account Access – monthly access to branded Customer and Biller Portals – includes unlimited <br />administrative users <br />NOTE: The monthly access fee covers maintenance, support, upgrades, and full access to the Invoice <br />Cloud service for the biller and its customers <br /> <br />$550 <br />HelpDesk Support and Marketing – access to Invoice Cloud HelpDesk, client services team, and <br />marketing support to help you achieve the industry’s highest payment and paperless adoption. <br />No Charge <br />Paperless Billing – per paperless bill per cycle <br />NOTE: Only when paper is suppressed, and a paper invoice is not mailed. <br />$0.25 <br />Electronic Payment Fees – Paid by customers <br />Credit / Debit Cards <br />Visa, MasterCard and Discover, Paypal, Venmo and American Express – Fee per transaction. <br />Minimum Payment of $3.50 <br /> <br />3.25% of <br />transaction <br />E-Check / ACH– Paid by Gem Lake $1.95 <br />Miscellaneous Fees- Paid by Gem Lake <br />Credit Card Chargeback $15 <br />ACH Reject $15 <br />IVR <br />Inbound – Surcharge Per Call (Payment Only) – Paid by residents $0.95 <br />Online Bank Direct (Optional) <br />Per Transaction fee – Paid by Gem Lake $0.50 <br />Monthly Access fee Waived <br />Point of sale (optional) <br />Card reader monthly lease $15 each <br />
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