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1998_0810_packet
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1998_0810_packet
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10/6/2011 11:14:24 AM
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10/6/2011 10:53:22 AM
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EXHIRTT D - Continued <br /> 3. Repair and Maintenance <br /> A, Company wUl provide a repair force of technicians capable of responding <br /> properly to all requests for service by I-Net Users and available on a 7 24 <br /> 365 basis. <br /> B. Under normal operating conditions,the initial page to the technician on call <br /> will be within a 10 minute time frame. Barring situations that are outside <br /> the control of the Company(i.e.,physical damage to the network caused by <br /> third parties not under the control of the cable co imp any,weather related <br /> restrictions,etc.),the company will continue to work on a service problem <br /> until it is resolved and complete its resolution of such problem within eight <br /> (8) hours,if resolution of such problem is within control of company. <br /> C. Fiber may be incorporated,where necessary,to reduce amplifier cascades to <br /> meet performance standards. where possible, fiber nodes may be located <br /> within the buflding or facility of the I-diet user. <br /> . I-Net Users will be notified at least seven days in advance of any scheduled <br /> maintenance that will interrupt service on the I-Net,unless I--Net Users <br /> agree to waive such time frame. Where possible,such maintenance will be <br /> scheduled at Mmes of low usage. <br /> ,w <br />
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