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Carole Mason 183 E. Little Canada Road, # 307 Little Canada,, Minnesota 5511 61 486-7239 WORK ExPERIENCE February 1990 to CARLSON COMPANIES- Vadnais Heights, Minnesota Present Position: Outside Sales Consultant Establish and maintain client base Expedite all aspects of travel including specialized tours Use industry database to research and document travel arrangements ,tune 1 996 to TRAVEL Bow Toi s/LORENz Bus SERVICE- Blaine} Minnesota December 1997 position: Extended Tour Snecialist Negotiated all tour components with vendors including housing arrangements, meals} sightseeing activities, etc. Wrote all tours, annual catalogs, weekly trip flyers, monthly newsletters Communicated with local accounts on a regular basis Designed and implemented an i nfonnational database of service vendors Prepared and gave presentations at trade shows, seminars and national conventions January 1983 to OuT uND TOURS - Maplewood, Minnesota December 1995 position: peratians Manage r Januarv_1993 - December 199D • Hired, trained and managed a staff of 40 Tour Managers • Supervised Operations Department staff • Designed and produced all marketing materials Scheduled and coordinated all aspects of tours Participated in national seminars and trade shows Position: Tour Mana er Ganuary 1983 to November 1 99 • Prepared for and led national and international tours • Compiled financial reports detailing tour expenses Attended national seminars focused on industry standards and procedures "Initiated research activities to maintain a cuffent database of travel information EDUCATION FIRSTAFF CONTUTER LEARNTNG CENTER- Bloomington, Minnesota Certificate: PC Skills TRAVEL CAREEN SCHOOL- Minneapolis, Minnesota Certificate: general Travel Studies SKELLS Typing 70 wPM, Word 7.0 for windows, Excel 7.0 for windows, Access 7.0 for Windows, PowerPoint 7.0 for windows, Experience with Travel Industry Custom Database REFERENCES Available upon request