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(In addition to Customer Service Representatives, the Recycling Coordinator will receive a list of all route supervisors and their corresponding cell telephone numbers. This allows for a direct line of communication.) We are committed to servicing our customers with the excellent service they expect. We have the ability and will provide the City with a list of customer complaints from residents at any time upon request. We will use this list to make internal improvements and can, if requested, provide the City with an annual accounting of all complaints and customer comments. Newsletter. BFI can write, edit, print and deliver to all residents a yearly newsletter. Typically, the newsletter contains information regarding recycling and garbage collection. Holiday schedules and any other information can be included. Copies of newsletters used in other contract cities are available for viewing if desired. BFI will work with the City in the preparation and distribution of educational materials to insure accurate information and program directions. BFI will pay for the design and printing of a curbside program brochure for distribution to all certified RDUs in April of each year during the term of the contract. BFI and City staff will develop the brochure. BFI will provide and pay for 10,000 copies of the brochure. The City will be responsible for the cost of mailing the brochure to all certified RDUs. BFI will also be required to provide annually a one-page flyer and a collection calendar for the City to distribute to the owners of the MDUs. BFI shall demonstrate commitment to the promotion of responsible waste management through participation in community events, for example, by providing collection opportunity for recyclables at City-wide Cleanup events. BFI PERSONNEL AND EQUIPMENT BFI ensures the City that we meet or exceed all existing laws and ordinances set by the State of Minnesota and local governing bodies. Vehicle Licensine Requirements; All collection vehicles used in the collection and transportation of recyclables will be properly licensed. Collection Vehicle Euuiurneut_Description: _ BFI will use recycling vehicles with 2-sort compartment bodies f or the separation of recyclables. These compartmentalized bodies serve as the basis for the success of Roseville's commingling recycling program. The quality of the recyclables is what makes our relationship with the processors strong. These relationships help us keep long term end markets and it helps us receive the highest return for our material. Safety is a very important part of BFI's recycling program. Therefore, all of our trucks are equipped with the following equipment: a. Warning flashers b. First aid kit C. An approved Dry Chemical fire extinguisher d. Warning alarms to indicate reverse movement e. Signs on the vehicles stating "This Vehicle Makes Frequent Stops" f. A broom and shovel for cleaning up spills All vehicles are washed and painted on a regular basis to ensure a neat appearance as they drive through The City of Roseville neighborhoods. Also, all trucks have BFI's name and telephone