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PS � 44,- 6 0 KC+ E Request for Council Actio Date: September 29, 2003 Item umber: VUL A. ........., nrnrnwnnirmryr Department Approval Manager Areal Agenda Section Item Description: Update Regarding City Telephone Numbers Background: Rep6fts/Reconmendafions At your August 11, 2 003 Council meeting, you authorized staff to acquire a large block of new telephone numbers for city phone service. we are doing this together with our effort, that you approved, to start running our phone system over our computer lines. (Internet Protocol, or EP, telephony). This improves phone service and saves money. Tai P.r.» ci nn • We have acquired the 792-7xxx series of telephone numbers, Terre Heiser, Mike Moncur, and Aaron Seeley -- our excellent information technology staff ® are about ready to cutover to this new block of phone numbers. As we have promised} the "old}' city phone numbers will still work for another year. But we are going to start an information campaign to tell residents about the new city phone numbers. Enclosed is the communication plan for informing our residents and business partners of our new phone numbers. Also enclosed is a list of the most commonly called city offices with their corresponding new phone numbers. Financial Impact: The cost for our computer -based phone system and the new block of city phone numbers has already been approved by the city council. Thank you. Council Action Requested: None. This is just an update for you and the Community.