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6 . Describe each vendors procedures for correcting erroneous contribution s? <br />If an error is attributable to the action or inaction of a vendor, will the <br />vendor make the individual whole at its expense (Leo, not at the Plan's <br />expense)? <br />T, Is the record keeping system used for the Platy proposed owned by a <br />vendor or subcontracted from another organization? If a vendor owns the <br />system, was it originally purchased from an outside vendor If so* whom? <br />8. Does your company have a maintenance agreement with the system <br />vendor"? Is your company allowed to modify the system? If the system <br />was not purchased, when was it first put into place and last updated? <br />9. How many internal systems employees support your company's system? <br />10. Does your proposal allover you to charge the City for system modifications <br />required by legislative changes? If so, indicate the anticipated charge <br />schedule in your fee quote. <br />11. Does your company propose to charge the City for system modifications <br />requested by the City? If so, indicate the anticipated charge schedule <br />your fee quote. <br />12. Describe each vend oes back-up, security, and disaster recovery <br />procedures? Are files archived and stored at an off -site location's Have <br />procedures been tested? When did you last perform a full -scale disaster <br />recovery test and what were the results? <br />For Proposals consisting of more than one vendor, a separate signature page <br />with each vendor's signature must be submitted. <br />Signature (Provider Representative) <br />Title <br />Company <br />Date <br />Telephone Number <br />Page 20 <br />