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January 8, 2003 Gary Boyum Municipal Marketing Manager Waste Management 10050 Maples St. N.E. Blaine, MN 55449 Dear Gary, I'm sorry to hear that you feel the transition to adding multi - family complexes is not going as smoothly as you had loped. I'm also disappointed that communication between the City of Roseville and waste Management has led to some misunderstandings. I will address the points you identified in your letter of January 8. I met with Chris Hove, Forrest Sartell and Marilynn Corcoran on November 25,2002. At that meeting I indicated that we would provide Chris a list of all apartment and condo complexes in the City including addresses contact name and numbers, and what company, if any, provided recycling service. That has been done. I also said we would send a letter to all licensed recycling vendors and multi - family complexes owners and manager alerting them to the changes in the City's prograrn and asking them to let us know by January 15, 2003 (Chris's suggested date) if they would continue their contracts or void them and begin service with us. At Chris' suggestion we included a sentence stating that we hoped to have service established at all complexes that chose the City's program by the end of March 2003. Whose letters were sent on November 27 and a copy has been sent to Chris and another to you. I indicated to Chris that one of the main re 'asons for the City offering service was that many smaller complexes did not currently provide service and that we should proceed with establishing service at those locations as soon as possible. It is our intension that every multifamily complex in Roseville offer recycling service to its residents. Chris said that he would begin site visits to complexes not currently receiving service in mid- December. However, in a phone conversation with Chris on January 2, he said he hoped to begin site visits this week. In a phone conversation we had on December 24, we discussed billing and I stag that in accordance with the 1P specifications that in the last week of each month Roseville and Waste Management would review the list of complexes that would receive service in the month to come. Roseville would then bill those complexes and pay waste Management the agreed upon fee of $1.06 a unit per month. I mentioned to you on the 24th and confirmed with Chris Hove on January 2nd that in January 2003 the only complex that would receive service under the City's program would be Rosedale Estates at 2735-2855 Dice Street.