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.1 <br />Sitrateg .ls to Mee o a ,l No , 41* To bel sensiffill ve and responsive to! our comimiunity <br />members, and their changing needs <br />PRI RITY-11 <br />0 Pirovi�d�e custorner service training for City employees <br />Estimated Cost,,- $2,000 (for initial group of emplolyeelsi) <br />Sources. Training Biud�get <br />PRIQRI 2 <br />0 Develop Citizen Feedback, Forms for City staff to use to record com�m�ents, <br />I I ices <br />compliments, and concerns from res"d ents, and u�sel to evaluate serv' <br />I <br />Estimated Coste. <br />Source: 1998 and 1999 Communications Budget <br />PRIORITY 31 <br />Provide voice maill/telephone training <br />I <br />Estimated Cost:1 To be determined <br />Source-, Training Budget <br />Strategies to Meet Gola,l N�o.,, 5: To enhiancle, the image of the City through the use of <br />quality, well designed, prolfelssioniall pubiliciatioinis and other promotionall activities <br />P'R,IORI�TY I <br />o <br />0 Develop basic continuity guidelines and siandards f ri all City priinti graphic, and audio <br />i� tons <br />v1sual materials and incorporate them into new and reprinted ciommu�n cat <br />materials <br />A <br />Estimated Cost- Staff time <br />Source: N/A <br />Establish a, committee of City communicators to collaborate on pirojects and ensure <br />that key m�essiag�esi and continuity guldelines, are used, in all communication matedals, <br />EstImated Cost: Stailff tim�e <br />Source: N/A <br />92 <br />PRIORI i 41 <br />i a i OL <br />Improve si�g�niage in City Hal�l and other City f cififie <br />0 <br />EstimatW Costwe To be detierminedi <br />Source-., To be determineu <br />71 L <br />