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Pages from 1/26/10 packet 1,%� <..dministration Department Memo To: Duane Schwartz, Public Works Director From: Tim Pratt, Recycling Coordinator Date: January 22, 2010 Re: Public input on garbage service Public Works, Environment and Transportation Commission members indicated that they wanted to gather public input on garbage service. So you asked me to detail various options that could be used to do that. Mail survey Roseville is developing a mail survey to gauge residents' assessment of various city services. Staff will be using a survey template developed by the International City /County Management Association. Questions about garbage service could be blended into the survey. However, since the survey will be covering numerous city services, the number of questions about garbage service would be limited. Staff would use the same method to identify participants as was used in the 2002 survey thus ensuring the survey results would be statistically valid. Staff has not identified a time period for the survey. Focusgroup A focus group is a sample of approximately 20 people who would be invited to gather and talk about garbage issues. Focus groups generate qualitative data rather than quantitative data. The session is run by a facilitator and the small group setting allows participants to speak in greater depth about a topic. Open meeting The public could be invited to come in and speak at an open meeting. Typically turn out is light unless there is an issue that has a direct physical or emotional impact on the resident. For instance, for the past few years the City Council has dedicated a portion of one meeting for residents to talk about budget concerns. It has been promoted through the website and the Roseville Review. Turnout has been five or fewer people each year. On the other hand, neighborhood development hearings at the Planning Commission tend to have higher turnout. For instance, the public hearing for the proposed telecommunications tower in Acorn Park had approximately 30 neighbors attend. Neighbors are notified by postcard of the public hearing. Online survey Roseville can promote an online survey form for residents to fill out — printed copies can be made available as well. This option is currently being used by the Parks and Recreation System Master Plan committee. It provides residents an opportunity to respond without having to speak in public or appear at a public meeting on a specific date at a specific time. The survey would not face the same space limitations as with the mailed survey. Because respondents are self - selected the results are not statistically valid. We would use certain precautions to inhibit one respondent from answering multiple times, but could not prevent it.