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Thomas I Miller, Ph.D.
<br /> NATIONAL President
<br /> RESEARCH
<br /> C E N T E R INC. President of National Research Center, Inc.with more than 25 years experience in social
<br /> 6mmmmmoO
<br /> 3005 30th Street science research for government and non-profit agencies,Tom founded National Research
<br /> Boulder,Colorado 80301 Center, Inc. in 1994. He has designed, overseen and written results of hundreds of
<br /> t. 303-444-7863 x106 research and evaluation projects and presented his findings to a wide variety of audiences,
<br /> f. 303-444-1145 both academic and lay. Author of two books on the methods of survey research,Tom has
<br /> tom@n-r-c.com taught, at national conferences, elected officials and government staff about the methods
<br /> and uses of public opinion survey research. He has trained staff of community based
<br /> organizations on the methods and uses of evaluation. He has written about social science
<br /> research and evaluation in journals devoted to public management, including Public
<br /> Administration Review,Journal of the American Planning Association,Journal of Policy
<br /> Analysis and Management, Planning Commissioners Journal, Management Science and
<br /> Policy Analysis, Performance Matters,American Journal of Evaluation, Public
<br /> Management,Social Science Computer Review, Risk Analysis and Governing.Tom
<br /> continues to conduct and oversee program evaluation, performance assessment,
<br /> demographic and economic analysis, public opinion research,focus groups, needs
<br /> Education assessments and benchmarking- in content areas including energy use,water utilities,
<br /> • Affiliate, University of Colorado parks, recreation, open space,transportation, education, organizational management,
<br /> Denver;Children Youth and public libraries, urban design, housing, criminal justice,agriculture and public health. He
<br /> Environments, Center for works with diverse populations including business leaders,youth, older adults, elected
<br /> Research and Design 2009 officials, crime victims and offenders, university faculty, people with disabilities, city and
<br /> present county managers,federal and state government officials in the U.S. and elsewhere.Tom
<br /> • Doctorate of Philosophy,
<br /> Research and Evaluation was interim director of communication for a local government and he earned a Ph.D. in
<br /> Methodology. University of research and evaluation methods from the University of Colorado, Laboratory of
<br /> Colorado; Boulder, CO; 1978 Educational Research.
<br /> • Masters of Art. Foundations of • External editor for American Journal of Evaluation and Social Science Computer Review
<br /> Education. University of o Faculty/trainer for International City/County Management Association (ICMA),Alliance
<br /> Wisconsin; Milwaukee,WI; 1970 •
<br /> for Innovation, Phoenix Area Performance Measurement Consortium, City-County
<br /> • Bachelor of Arts. Psychology. Communications& Marketing Association (3CMA),American Society for Public
<br /> University of Wisconsin.;
<br /> Madison,WI; 1969 Administration (ASPA), National Recreation and Parks Association (NRPA), National
<br /> Work Association of Area Agencies on Aging(N4A).
<br /> • President • Member of American Association of Public Opinion Research (AAPOR),American
<br /> National Research Center, Inc. Evaluation Association (AEA),American Society for Public Administration (ASPA).
<br /> 1994-Present Selected Publications
<br /> • President Miller,T.I. Kobayashi, M.M. and Hayden,S.E. Citizen Surveys for local government:A
<br /> Evaluation Systems International comprehensive guide to making them matter. International City Management Association,
<br /> 1991-1994 Washington, D.C., 2009.
<br /> • Director Citizen Surveys:How to Do Them, How to Use Them, What They Mean. Miller,T.I. and
<br /> Center for Policy and Program Miller, M.A.. International City Management Association, Washington, D.C., 2000, revised.
<br /> Analysis(formerly Division of
<br /> Research & Evaluation) Measuring the Effectiveness of Local Government Services:A primer on performance
<br /> City of Boulder measurement. for ICMA and USAID, 1998.
<br /> 1979-1993 "Designing and Conducting Surveys", Miller,T.I. in Joseph Wholey, Harry Hatry and Kathryn
<br /> • Acting Director of Communication Newcomer(eds.) Handbook on Practical Program Evaluation,Josey Bass, 1994, 271-292.
<br /> City of Boulder,Office of the City Manager "Good Government Listens; Better Government Acts on What it Hears." Miller,T.I.
<br /> 1992 The Ideas Quarterly. Fall 2009, Vol 5.Alliance for Innovation, Phoenix,AZ.
<br /> • Director of Program Evaluation
<br /> Colorado Crime Victims "Key Drivers Focus Managers on Services That Matter."Performance Matters. Miller,T.I.
<br /> Restitution Program July 2008. International City/County Management Association. Washington, D.C.
<br /> 1977-1979 "Performance Measurement Is Rocket Science, and Citizen Surveys Provide the Lift."
<br /> • Senior Research Consultant Miller,T. Public Management.July 2007. International City/County Management
<br /> City of Boulder Association, Washington, D.C.
<br /> 1976 "Citizen Surveys on the Web: General Population Surveys." Miller,T. Kobayashi M. Caldwell
<br /> Survey experience: E.Thurston S. and Collet B. Social Science Computer Review.SAGE publications. 2002,vol
<br /> 40 years experience in 20 (2): 124-136.
<br /> survey design and analysis "Measuring Your Community's Vital Signs with Citizen Surveys." Miller,T.I. Planning
<br /> Commissioners Journal.#35,Summer 1999.
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