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SCOPE OF SERVICES Johnson Count,y, Services l�mportance-S",at,,Is,,fa,c,t"i'o�n Assessment Ma-trix (g)IQ4rlm�D�N gl�apr�i tinjurn r1rme rrtu;,�jkin 19)'�]w PIJRJG)`.�] mI latpo Fri c@-,),,1',9,xc eedin,mr,EFX,tJeC tarion's r emi Inly Continued Ennnhasis Libi w r�a �e�sAR&/v:, flu.—' Park,&wrid Roareafion C rit 0 C t i o"n VV ai te r tit i o ty 5- ry J ii:@ s M PA at cw r'V, Pi 1�c Re a1'°a W,fn Wf a ps rivim,wt im,ir Lo at oni a v ari,Li:0 NJ 49, N I vrm A,al 0 r N1 a no'goin I rit 111 c",@ 01 E Irn orfj a rity Cvc,da E-111arce'llnent P r e P 0 IF e'd E Ia s z C Y C ri,P rt 5 Yvt vrn I IN 0 A"Lm r-j I A r ff ors, He alfIlh a N4 and In t @ rw a ri c;,@ G,r 1q,1r)S,cl s n R u�r*4 A Ir 0 a a to S @ nul c 16 a C'oo vin rn Iia n�,c at�cLp n ............ .......... Ca u. I ty,J a I��S Y st�e M Less-117! 117 t rtunfries for/mMvement ImIportance Rating The Important Satisfaction Rating is another tool that is used by Leisure Vision/ETC Institute to help public officials use survey data to help set organizational priorities. More than 70 government agencies currently use Leisure Vision/ETC Institute's I-S Rating. The Importance- Satisfaction Rating is based on the concept that organizations will maximize overall customer satisfaction by emphasizing improvements in those service categories where the level of satisfaction is relatively low and the perceived importance of the service is relatively high. An example that was developed for the City of Fort Worth, Texas, is provided on the following page. Based on this analysis, the City of Fort Worth identified outdoor swimming pools and walking/biking trails as the top two priorities for the City's parks and recreation system. Leisure Vision Project Approach - 14