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7 <br />What is The Niational Citizen Survey TM. <br />The National Citizen Survey` is a unique service, to administer, analyze, and report <br />riesults from a custornizable citizen survey. National Research Center, Inc., (NRQ and <br />1 A are, able to provide this service at a relatively low cost through careful stan- <br />tn <br />darldiziatilon, and automation, of the survey process. Each participating jurisdiction can 0 <br />..:A <br />make important custornizations, for its locale and the report can compare the results <br />from your jurisidfiction with results from other jurisdictions across the United States. <br />Why should we survey our citizens? <br />Good reasons include: to measure service performance; to benchmark service quality <br />ratings; to, assess community needs; to make long-range, short-term or strategic plans; <br />to demonstrate the receptivity of your government; to evaluate potential policies or <br />community characteristics; to continue a trendline from periodic surveying; or to <br />respond, to a council mandate. These days, residents expect their local government <br />officials to be as well informed about customer perspectives as the best businesses. <br />Why should we use The National Citizen SurveyTm instead of doing the survey <br />on our own.-I <br />The National Citizen Survey"" offers many advantages over both. in-house administra- <br />tion and the use of a consultant. These include reduced costs, comparisons to national <br />norms anil.id 'the credity of a widely reputable indieperident research firrn,,. <br />What kinds of uestions are incfu-ded on the survey <br />Quielstions are included about the quality of life in your community or county, local <br />policies, demographics, quality of local government services and resident use of <br />services. <br />Our, jurisdiction, provides a wide array of services. Will The National Citizen <br />Sur,veyTM let us survey opinions about all of these services? <br />The selection of service questions is extensive, so all. of the major services that you <br />provide are likely to be represented, <br />y <br />Can The National Citizen Surve T m be used by couunti'es? <br />Fels. A semi-customizable template is available for counties. <br />K <br />