2008_0630_packet - Laserfiche WebLink

Home

With which communities will we be abille, tio compare our results? Do we have to, compare our results to national norms? 31o� What if' we donl't want our results publicized".1 That is up to you. The final report is delivered to the client only, on your time sched- ule. Comparisons with the normative data are presented in a separate report. Results from lour database remain confidential. Norms are created by grouping results so that individual jurisdictions remain anonymous, unless they choose to be mentioned for purposes of positive recognition. How is the validity of the survey authenticated? In the final report, we provide an elaborate description of our meticulous survey rnethoids,, We a,lso provide a certificate of participation, suitable for display, signed by the executive director of ICMA and the president of NRC, to all Jurisdictions that suc- ciessfully complete the survey project, Can riesults be used for measuring government performance? Yes, the opinlion, oif residents is critical ]in understanding the quality of service delivery %-I and has become a widely-used. performance measurement tool, We remind our clients that administrative records and independent observations about actual service e cienciies and quality measures are important, too. We participate in ICMA's Center for Performance Measurement (CPM). Can we use 'The National Citizen SurveyTM tocolllect data for CPM? Yels. In fact, The N CS71 was designed to coordinate, with Cpl data collection. If you lu,se The N CST11 survey instrument, you will not need to ask citizens the same ques- tions again for CPM purposes. 2