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Attachment A J, was 5 on ILA= 43 To: Mayor and Council 44 Bill Mal Yuen, City Manager 45 From: Chris Miller,, Finance Director 46 Date: July 1, 2008 47 Re: Response to Citizen and Council Budget Requests or Suggestions 49 Enclosed is a brief response to the citizen and/or Council budget requests or suggestions submitted in June. 1 52 Suggestion: Consider adding a drive-,up window at the License Center (citizen) 54 Response.* The License Center serves as a Deputy Registrar of the State and currently operates in land- 55 locked leased space which would make adding a drive-thru lane problematic. In addition, due to State's 56 requirement that transactions be processed in real-time, the License Center's simplest transactions take 7 approximately 2 minutes with some transactions taking in excess of 5 minutes. During high volume periods, some customers could be waiting 20-30 minutes in the drive-thru lane. Given these limitations, a 59 drive-thru lane would be inadvisable. To compensate for these longer waiting periods, the City has added 6('_-) chairs and television monitors inside the License Center for the convenience of the customer. 6 1 62 Suggestion: Evaluate water and sewer senior discount; why should families subsidize more affluent 63 seniors? (citizen), 64 65 Response.* The City Council last discussed the policy of offering a senior discount on May 9, 2005 66 after it had been reviewed by a previous Council as well as the Public Works, Environment, and 67 Transportation Commission. At the conclusion of that discussion, the Council chose to leave the discount 68 program as is. 69 "7 ('_) Under the current policy; to qualify for the discount, single-family homeowners must meet the following 71 eligibility requirements.* "72 "7 3 Ll Owner and head of the household of a single-family home 74 "7 In addition,, homeowners must meet one of the following requirements.- "7 6 "7 "7 Ll At or below the federal poverty threshold guidelines "7 "7 9 --- OR --- Page 3 of 12