Laserfiche WebLink
✓ Measurement of average turn- around time per building permit and plan review. <br />(Ongoing) <br />✓ Measurement of average length of time for consideration of land use cases (Ongoing) <br />✓ Implement changes to financial reporting to better understand Department's revenue <br />and expenses (2008) <br />✓ Finish Department Policy Manual (2009) <br />✓ Finish Updating Department Procedure Manual (2009) <br />✓ Streamline Development Review Process (2009) <br />✓ Implement departmental budgeting process based on organizational structure and <br />needs (2010 Budget) <br />Records Management and Information Tracking <br />✓ Secure resources to complete electronic scanning of department files and records <br />(2009) <br />✓ Complete scanning of department records and files (2010) <br />✓ Create user interface (i.e. Laserfiche) for access of files and records by City staff and <br />public. (2010) <br />Public and Community Outreach <br />✓ Review of feedback from citizens, developers, and policymakers regarding <br />information being shared. (Ongoing) <br />✓ Measurement of phone calls /email inquires received per project [i.e. 2008 =7.2 <br />contacts per case vs. 2009 3.4 contacts per case)] (Ongoing) <br />✓ Measurement of hits for department web pages. (Ongoing) <br />✓ Measurement of subscriptions to Community Development email list. (Ongoing) <br />✓ Measurement of average length of time for consideration of land use cases (Ongoing) <br />✓ Measurement of code enforcement cases closed after 1St contact and after 2"d contact. <br />(Ongoing) <br />Modernization <br />✓ Annually evaluate Department's technology needs (Ongoing) <br />✓ Measurement of average turn- around time per permit and plan review. (Ongoing) <br />✓ Measurement of average length of time for consideration of land use cases (Ongoing) <br />✓ Implement field data entry by inspectors (2009) <br />✓ Implement online application and payment for building permits. (2010) <br />✓ Elimination of paper agendas with totally electronic agenda for Department <br />Commissions (2013) <br />Organizational Structure <br />✓ Measurement of annual budget vs. number of staff. (Ongoing) <br />✓ Measurement of number of permits per inspector (Ongoing) <br />✓ Measurement of number of inspections per inspector (Ongoing) <br />✓ Measurement of number of planning cases per planning staff member (Ongoing) <br />