2012-01-24_PWETC_Minutes - Laserfiche WebLink

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"AND WHEREAS, organized waste collection is consistent with the 2030 Comprehensive Plan, including Chapter 8, and Policy Statements 61, 63 and 6.4; and sustainability goals of the Plan;" Member Vanderwall suggested another"WHEREAS" clause: "AND WHEREAS, the present waste collection system does not provide accurate information regarding uniform cost, quantity, and/or disposal sites;" Considerable discussion ensued on the intent and description of Item 5, lines 49- 50, and the need for the data to be more planning oriented as suggested by Member Vanderwall; and Member Gjerdingen suggesting it be consistent with previous goals to educate customers on the amount of waste they produced; and Member Vanderwall's preference that the concept provide for the information being available to allow the community to plan for and make better decisions. Member Felice opined that better data collection would lead to better planning. Further discussion on Item#5 included Member Stenlund's concern that there was a venue for adequately dealing with consumer complaints that had not been addressed yet, even though that was one of the goals of moving toward organized collection, to provide that customer complaints would be addressed in a forthright manner. Member Vanderwall suggested a second sentence be added to Item#5: "A better process is sought for responding to service issues." While Item#3 addressed "service," Member Stenlund opined that it didn't address individual or community complaints. Member Felice opined that better data collection was better for the community, the City and haulers in that the data would protect all parties from complaints, including the haulers. Member Felice suggested that the 2nd sentence for Item#5 read as follows: "Better data collection allowing for better management for the city, individual customers and refuse haulers." Debate ensued on how best to address customer service and complaint resolution, with Member Stenlund suggesting it might work better as an entirely new item entitled, "Complaint Resolution." By consensus, Members decided to create a new item, to be placed immediately after Item#3, as the new Item#4 and adjusting the others accordingly: "A better process for data collection allowing better management for the City, individuals, and haulers." Members concurred to strike the words[... study and...I from the RESOLVED statement on page 1, line 35. Chair DeBenedet noted that the Commission and trash haulers on more than one occasion had heard and been cognizant that the process allowed for negotiation and should be continued to be acknowledged in that statement. Page 7 of 10