res_10348 - Laserfiche WebLink

Home

Attachment B The goal of the departmental component is to provide a process whereby the accomplislunent of previously agreed upon depmiment goals and objectives are measured and objectively rewarded. The perfmmance of the entire team impacts the success of the departmental component. The following are the key elements of the departmental component: o Identifying programs and services provided to internal and external customers. o Defining the purpose of the programs and services. o Identifying the strategic goals and key City Council target areas accomplished by the programs and services. o Developing specific, measurable, time-bound indicators relating to the depmimental goal statement. o Administering customer service surveys to measure the quality and effectiveness of the programs and services. o Developing indicators relating to depmiment administration and employee development. o Calibrating the indicators to detern1ine their approp11ateness. o Preparing the outcome report. Each department's score is determined by the successful completion of their perforn1ance indicators. The goals for the department are the same for all depmimental staff even though they may participate toward the success of these goals in different ways. Depmimental goals are set each year and communicated in writing to eligible staff. Individual Tier Component The goal of the individual component is to provide a process whereby the accomplislunent of previously agreed upon individual goals and objectives are measured and objectively rewarded. The performance ofthe specific individual is measured in this component. This component is set at the ammal review each year through the setting of goals. Employees receive feedback each review period or as requested by the employee about the accomplislunent of goals they identified and agreed to in the mIDual perfonnance review goal setting section. The individual section requires no less than 3 goals which if achieved each year should take staff about 4 months to complete if proj ect related. The following are the key elements of the individual component: o Identifying the strategic goals and key target areas that tie into the accomplislunent of departmental goals through projects, programs, & services. o Identifying Values and Characteristics that will enhance the employee's ability to be successful. Such as: 1) communication style & consistency, 2) contagious enthusiasm, 3) shared success through mentoring others 4) outcome focused teamwork, 5) adaptable learning, initiative, and im10vation, 6) healthy human relationships 7) dedicated attendance & goals commitment. o Developing specific, measurable, time-bound indicators relating to the goal statement. o Calibrating the indicators to detelmine their appropriateness. o Preparing the outcome repmi. Dona Bacon Page 3 10/20/2005