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<br />3. <br /> <br />Ensures that Citizen and staff input is solicited and acted <br />upon on a regular basis. <br />Makes citizen and staff need a priority. <br /> <br />4. <br /> <br />5. <br /> <br />Takes personal responsibility for resolving requests <br />whenever possible. <br /> <br />6. <br /> <br />Doesn't allow citizens to leave without providing an <br />avenue for assistance. <br /> <br />Comments: <br /> <br />Quality of Product <br />1. Analysis <br /> <br />A. Have all critical issues been identified? <br /> <br />B. Do we clearly answer the questions asked? <br /> <br />2. Accuracy and Adequacy of Research <br /> <br />A. Has the research been thoroughly and efficiently done? <br /> <br />B. Are cases and statutes accurately and reasonably interpreted? <br /> <br />3. Practicality and Appropriateness of Advice <br />A. Is the response practical and not merely theoretical? <br /> <br />B. Is the response politically astute? <br />4. Wlitten Expression <br /> <br />A. Is the product easily read by the clients? <br /> <br />5. Timeliness of Response <br /> <br />Meets work demand/goals <br /> <br />6. Cost of Product <br /> <br />1 <br /> <br />5 VA <br /> <br />2 <br /> <br />3 <br /> <br />4 <br /> <br /> <br /> <br /> <br /> <br />