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Roseville residents were asked a short series of questions about City Goverrunent and City Staff. <br />First, knowledge about and perceptions of the Mayor and City Council were detcrmined. Them <br />the spotlight shifted to inieractions with and perceptions oi�City Staff. Finally, contact w�ith Cit�% <br />Staff was explored in some detail with respect to quality customer service standards. <br />Mayor and City Counc�l <br />Respondents were asked a series of three questions about the Mayor and City Council. First, <br />knowledge of the City's elected off cials was ascertained: <br />How much do you,feel yoas know about the work nj <br />the Mayor and City Council -- a grecrl deal, a fair <br />amount, very litlle, or nothing? <br />Thirty-four percent reported knowing either "a great deal" or "a fair atnount" about the Mayor <br />and City Council: <br />A GREAT DEr1L . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4°/a <br />FAIR AMOUNT ..... .............................. 30% <br />VERY LITTLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SQ% <br />NOTHIi�TG ........................................ 15% <br />DON'T KNOW/REFUSED . . . . . . . . . . . . . . . . . . . . . . . . . . 2% <br />This level of knowledge was six percent lower than in the 1990 study. <br />"A lot" was posted by city residents for over ±wenty years, households containing seniors, aver <br />sixty-f ve year olds, college graduates and owners of hames valued at under $100,000,00. Much <br />lower levels of knowledge zvere indicated by city residents for five years or less, city residcnts for <br />six to twcnty years, eighteen to forty-iour year olds, non-college graduates and rer�t�rs. <br />Next, a job approval rating was requested: <br />From what you know, do you approve or disapprove <br />of the job the Mayor and City Council are doing? <br />Sixty-two percent approved of the job the Mayor and City Council were d�ling, while nine <br />percent expressed disapproval: <br />APPROVE/STRONGLY . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12% <br />APPROVE .....................................•-- 50% <br />DISAPPROVE ...................................... 6% <br />DISAPPROVE/STRONGLY . . . . . . . . . . . . . . . . . . . . . . . . 3% <br />r.Ta <br />