1998 Residential Survey - Laserfiche WebLink

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Thinking uhout that Icrst cont�rc't. �or c�crclz r�J�the folloi+•- rng characteristics, ple�rse ratc� 1he Roserille City stcrff as excellent, good, onit�,furr, or panj'.... A list of five quality dimensions was thcn read: Courtesy of the Information Desk receptionist? Ninety percent rated the courtesy of the Information Desk receptionist as "excellent" or "good:�" EXCELLENT . . . . . . . . . . . . . . . . . . . . . . . 17% CirOOD........................................... 23% ONLY FAIR....... ................ ........... . 1% PO�R ..... ............................ ...... 1% DON'T KNOW/REFUSED . . . . . . . . . . . . . . . . . . . . . . . . 2% Only fotu' percent were more critical. There were no statisticaIly significant subgroup dif�ferences noted. Waiting tirrae_ for service? Eighty-four percent rated ihe waiting time for service highl�: EXCELLENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14% GOOD.......................................... 23% ONLY FAIR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4�/0 POOR......... ................................. i% D4N'T KNOW/REFUSED . . . . . . . . . . . . . . . . . . . . . . . . . . . 2°/a Eleven percent were more critical of the performance on this dimension. Favorable ratings were posted by empty nesters and Precincts Four, Five, Six and Seven resic�enis. Ease of reaching a department staff inember who could help you? Eighty-eight percent rated the ease of reaching a department staff member who could help them as "excellent" or "good:" EXCELLENT . . . . . . . . . . . . . . . . . . . ° ................. 15 0 GOOD.......................................... 23% ONLYFAIR ........................................ 4% POOR........... .... ......... ................. 1% DON'T KNOW/R�FUSED . . . . . . . . . . . . . . . . . . . . . . . . . . 0% Twelve percent were more negative in iheir judgments. Unfavorable ratings were given most often by households containing children. 70