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twenty-one percent were unable to provide a rating. <br />Forty-four percent had contacted — by tclephonc or in person — a Roseviile Cit�� stafi�men�ber. <br />F.ight percent each had contacted the Yublic Worics Departmeni or the Parks and Recreation <br />Dcpartment, while seven peccent talked with the Police. Six percent spoke with the Bui�ding <br />Inspection Offce, and five percent contacted the Motor Vehicle Licensing Office. On eacli <br />quality service dimension, "courtesy of the Information Desk receptionist,'" "waiting time for <br />service," "ease of reaching a dcpartmeni staff member who could nelp," "efficiency of the <br />department staff," and "courtesy of the department staff," City staff' was rated "cxcellent"or <br />"good" by at least a solid eighty-five percent. <br />72 <br />