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From : N�u t� C:UC1h'HNY PN�1NE No. : 9Sb 02�3 ❑ci. 14 1992 3: C�2PM F15 <br />� <br />The TQr� Gommandm�nts �t Li�t�Rin <br />8 <br />7• Stop tatkin�—yau c�n't list�r� !f y���r� <br />ta�ktngt <br />x. Put Reopte �t ease�help them fe�1 fre� <br />ta talk. <br />3. 5haw you want to listen--llster� tQ under- <br />sC�nd rathe: than repry. <br />�. R�move dtstract�ons--dan't shuffpe yQUr <br />papers. <br />5- �mpa#hize :put yourself in their shoes; <br />see thetr p�int �� view. <br />�. Have p�tience---allow tim� t� �nswer; <br />dan't interrupx, � <br />7. Hold your temper�anger produees misin- <br />terp�@t�tiDrl. <br />8. D�n't �rgue or �riEicit��.it cause� d,�f�n_ <br />siveness; if you win� y�� re�r�y �ouid �o�e. <br />9. A�[� qu��tions--then show you are listen- <br />irlg. <br />rt�- �rop talking�.this �s both first and tast-�. <br />b�cause yau can't fisten v►rhile you are <br />talking. <br />- from Patrl�k �. Guilfoyle <br />-�-r�p�inted frQm New Jersey Municipalities <br />