Laserfiche WebLink
Ninety-one percent of the users expressed satisfaction: <br />SATISFIED .................................54� <br />DYSSATISFIED ...............................6� <br />Only nine percent of the users were more critical. <br />Satisfaction peaked among: <br />* Home owners <br />* Owner-Manager households <br />* 55-64 year olds <br />* Over $50,000 yearly income households <br />The source of dissatisfaction was investigated through the <br />query: <br />�hy do yau feel that �ay? <br />Expansions of the current service motivated some of the <br />dissatisfaction: <br />NEED MORE PICKf7PS ..........................2% <br />NEED TD TAKE PLASTIC .......................2� <br />OTHER RESPONSES ............................1% <br />Taking plastics and more frequent pick-ups were the major <br />concerns. <br />Professional-Technical households were ardent supporters of <br />more pick-ups. <br />Non-users of the pick-up system were also asked a follow-up <br />query: <br />Which of the followinq best describes <br />your reasons for not participating: <br />A. I wasn�t aware of the proqram. <br />B. I knew about it, but need more <br />information. <br />C. The pregram is inconvenient. <br />D. I am just not interested. <br />E. It isn�t worth it to take the time. <br />Almast one-half of the non-users stated that lack of informatian <br />about the prograin was key: <br />STATEMENT A ................................7� <br />STATEMENT B ................................7% <br />STATEMENT C ................................4� <br />43 <br />