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High scoring areas that do not <br />currently have a large impact on <br />engagement relative to the other <br />areas. Action: May show over <br />investment or under <br />communication. <br />Low scoring areas relative to the <br />other areas with low impact on <br />engagement. Action: Limit <br />investment unless pressing <br />safety or regulatory <br />consideration. <br />CobaltCommunityResearch.org Page 12 <br />High impact areas where the <br />organization received high <br />scores from citizens. They have <br />a high impact on engagement if <br />improved. Action: Continue <br />investment <br />High impact on engagement <br />and a relatively low score. <br />Action: Prioritize investment to <br />drive positive changes in <br />outcomes. <br />