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High scoring areas that <br />currently are less important to <br />residents relative to the other <br />areas. Action: May show over <br />investment or under <br />communication. <br />Low scoring areas relative to the <br />other areas with low <br />importance. Action: Limit <br />investment <br />CobaltCommunityResearch.org Page 19 <br />High importance areas where <br />the organization received high <br />scores from citizens. Action: <br />Continue investment <br />High importance areas with a <br />relatively low satisfaction score. <br />Action: Prioritize investment to <br />effectively deliver key services. <br />