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2011 Residential Survey
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2011 Residential Survey
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5/9/2014 1:13:04 PM
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5/30/2012 4:25:07 PM
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The diagram at the right provides a framework for <br />following up on this survey. <br />■ The first step (measurement) is complete. This <br />measurement helps prioritize resources and create a <br />baseline against which progress can be measured. <br />■ The second step is to use internal teams to further <br />analyze the results and form ideas about why <br />respondents answered as they did and potential <br />actions in response. <br />■ The third step is to validate ideas and potential <br />actions through conversations with residents and <br />line staff — do the ideas and actions make sense. <br />Focus groups, short special-topic surveys and <br />benchmarking are helpful. <br />■ The fourth step is to provide staff with the skills <br />and tools to effectively implement the actions. <br />■ The fifth step is to execute the actions. <br />■ The final step is to re-measure to ensure progress <br />was made and track changes in resident needs. <br />CobaltCommunityResearch.org Page 61 <br />5 <br />Implement <br />�, <br />� <br />� easure <br />�. <br />� <br />c�� <br />� � <br />4 3 <br />Train Validate/ <br />� <br />2 <br />Ideas/ <br />Brainstorm <br />
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