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Roseville has not made any changes to the two-sort collection system since its inception in January 1999. <br />However, callers say they are not sure of what to recycle because of conflicting messages they have heard <br />over the past 17 years the City has operated the program. There have been four major changes in eiiher the <br />pickup schedule or adding material that was previously excluded. Roseville resident are not alone in their <br />uncertainty. A survey by the CiEy of Eagan found 37°/a of residents who threw recyclable paper in their trash <br />did so because they were "unsure what io recycle." <br />The report "Improving Recyclzng of Residential Paper in Minnesota" from the Recycling Association of <br />Minnesota found that clear and consistent education improved the amount of paper that was collected in <br />curbside recycling programs. Eagan was one of the cities in the study. It increased paper col.lection by 28%. <br />Another city in the study, St. Pau1, projected it could collect 41.4% more paper increasing their overall <br />recycling tonnage collected by 4.4% just through increased education. <br />5oc'ral Marketing <br />Roseville built on themes from previous studies and residents' needs stated in the 2002 survey to develop <br />new educational material crafted by a Barb Keith, a graphic design student at Minneapolis Community and <br />Technical College (http://www.barbarakeithdesif�ns.com/index.htm). <br />The p�an was to present staid information in a more stylish and captivating manner. The education pieces <br />were an attempt to re-craft the recycling message using social marketing. Social marketing is the planning <br />and implementation of programs designed to bring about social change using cancepts from comm�rcial <br />marketing. <br />Figure Four <br />Recycling leaders are exploring so- Recycling Poster <br />called social markeiing to shift the Califocnia Department of Conservation <br />way fiheir p;rog�rams appeal to <br />residents and gain participation. ' - - � � � ' ' �� � + " � -- � "-� <br />Instead of simply conveyir�g <br />ulformation, the thought is to <br />create a perception in residents that <br />recycliz�g is fun, exciiing and an <br />appealing part of their lives. For <br />instance, the California <br />Departrnent of Conservation has <br />launched a caanpaign to increase :�. ��-�W _ <br />the amount of bottles and cans that �� ���. <br />get recycled . : � . . _ ` <br />(hrip://www.bottlesandcans.com ). _ _ , <br />_ <br />According to Departmeni Director Dariyl Young the ads aim to rnake Californians think recycling is cool. <br />And since being cool is important to Californians the hope is the ads will make more residents recycle. In <br />addition to posters Iike the one above, they've created a number of television PSAs narrated by a bottle or <br />can that is enthused by being recycled into its drearn product. For instance a plastic water bottle becomes a <br />lifeguard buoy carried under the arm of a fit and attractive lifeguard. <br />7 <br />